Free daily buffet breakfast
Check availability

Reviews of Homewood Suites by Hilton Nashville Airport

3 out of 5
Homewood Suites by Hilton Nashville Airport
2640 Elm Hill Pike, Nashville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1002 reviews" "
Rating 8 - Good. 286 out of 1002 reviews" "
Rating 6 - Okay. 81 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Julie

Traveled with family and small children, Business traveler
Liked: Staff & service, property conditions & facilities
Staff was impeccable! Rooms not very clean. water took 15 minutes or more to become warm- not even hot
Stayed 2 nights in Mar 2024

10/10 Excellent

RAMON

Very good
Stayed 1 night in Mar 2024

8/10 Good

Ashley

Stayed 1 night in Mar 2024

10/10 Excellent

Dallas

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

2/10 Terrible

Waseem

Business traveler
Disliked: Staff & service, property conditions & facilities
Dirty, bad and smelly like sewage tank.
Stayed 1 night in Mar 2024

4/10 Poor

Clay

Very noisy in the early in the morning. Bunch of construction going on in lobby. Charged $5 for parking, but still had to park down the street and a 10 minute walk to the motel.
Stayed 1 night in Feb 2024

10/10 Excellent

melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the front desk girl is amazing!
Stayed 1 night in Jan 2024

4/10 Poor

ELLIS

Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class service
The staff was by far the best hotel staff I have met. We got stranded during a birthday trip with two year old twins and they went above and beyond to make this an easy trip for everyone. They made every guest feel special even though there are some remodels going on causing some major issues. They made sure there was snack/ pbjs out so people were fed that could not make it out in the snow. Once this property finishes it's remodels we will definitely be back.
Stayed 2 nights in Jan 2024
Response from Mary on Jan 18, 2024
Awe thank you for your kind words and for your patience with us! We appreciate you trusting us with your family. Stay warm,Mary

8/10 Good

Ann

Liked: Cleanliness, staff & service
Love Homewood Suites. This is in the process of being redone. (Altho I don't like the new design I saw posted) the breakfast good and altho the room was a little care worn it was very clean. Would come here again. Staff is wonderful and so friendly and accommodating!!!'
Stayed 2 nights in Dec 2023
Response from Mary on Jan 18, 2024
Thank you for staying with us! Like you I am hoping for a little changes with in the new design lol. We are trying our best!Stay warm,Mary

10/10 Excellent

Clinton

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like home
Stayed 1 night in Dec 2023

10/10 Excellent

Ramon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I like the check in process.
Stayed 1 night in Dec 2023
Response from Front Office Staff on Dec 14, 2023
Thank you so much for your feedback. Please visit us again in the future!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great even breakfast
Stayed 1 night in Nov 2023
Response from Front Office Staff on Dec 14, 2023
Thank you so much for your feedback. We hope to see you again in the future!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Shan, West Palm Beach

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
Extremely dated and not at all clean. Staff is fine but this hotel in no way warrants any more than one star. It needs a complete tear down and renovation. Would not recommend under any circumstances.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Only if you have to
The place is very run down. Carpets were disgusting. All of the luggage carts had flat tires, five dollars extra for parking security and planes flying over all night.
Stayed 1 night in Oct 2023

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was awesome. Great staff. Great room. Highly recommend
Stayed 2 nights in Oct 2023

2/10 Terrible

Charlene

Stayed 2 nights in Oct 2023

4/10 Poor

Mellisa

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bottom of my feet were black from the dirty carpet after 10 minutes. It ruined my stay because I just felt dirty. The room stunk and the couch cushions were nasty.
Stayed 1 night in Oct 2023

4/10 Poor

Shayna

Stayed 1 night in Sep 2023

8/10 Good

Bryan

Liked: Staff & service
Friendly
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Sonya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pests - roaches
Stayed 1 night in Sep 2023

4/10 Poor

Kristen

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Our couch was torn up in our room, the bedding was incorrect and the only parking spot left was next to their dumpster with broken glass around it. Did not sleep well.
Stayed 1 night in Sep 2023

6/10 Okay

Trisha

Traveled with partner
Disliked: Property conditions & facilities
There were a lot of people just hanging out in the front of the building. We were charged for incidentals we were not told about on Expedia when we reserved. There were ants crawling on the counter in the breakfast area. My husband had to fix the garbage disposal in our kitchen area, the sofa was ripped, the carpets in the hallway were very dirty. The place just needs a basic overhaul.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and roomy. Pool was beautiful. Breakfast was great! Very safe area.
Stayed 1 night in Aug 2023

6/10 Okay

Steven

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’m not sure how this hotel was ranked 8.2 by guests. We had two rooms. The check-in experience was good, staff was friendly! The hotel is not clean. Furniture was worn/torn, stains in carpets. Ceiling in our room was water damaged and clearly in need of repair. Stairs were absolutely filthy and exit door on main floor was not accessible. Damage to roof on Porte cochere. I would rank this hotel a 6.5 at best.
Stayed 1 night in Aug 2023

8/10 Good

Clay

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

kenneth

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Darla

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was filthy!! The couch cushions were torn, carpets were dirty as was the fan in the bedroom. It was black! I felt that I overpaid for what I got!
Stayed 1 night in Jul 2023

10/10 Excellent

Ted

Stayed 1 night in Jul 2023

6/10 Okay

Timothy

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Clarissa at front desk went above and beyond. My mother in law her cellphone in the room. By the time she realized this, we had already been on the road for 2 hours. Clarissa went to our room, grabbed the device, and shipped it to us in Illinois after gathering just some information for FEDEX. Clarissa you are so kind. We are so happy Hilton has people like you on their staff.
Stayed 1 night in Jul 2023

8/10 Good

ANDREA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Miriam

Stayed 1 night in Jun 2023

10/10 Excellent

Kaliee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean, and fantastic customer service.
Stayed 1 night in Jun 2023

10/10 Excellent

SHAWNA

Stayed 1 night in Jun 2023

10/10 Excellent

JLene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, like the family room option instead of having to get 2 separate rooms.
Stayed 1 night in Jun 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great space for our doggies, and great customer service
Stayed 1 night in May 2023

10/10 Excellent

RITA, GREENWOOD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking spaces not enough, but that was the only thing. Your staff was friendly and very helpful. Will tell others about this place
Stayed 4 nights in May 2023

6/10 Okay

Mark

Stayed 3 nights in May 2023

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Convenient location to the airport . Room is quiet despite the planes flying overhead . Air conditioner going on and off can interfere with a light sleeper. Bed and pillows were comfortable . Liked having kitchenette and free breakfast buffet . Staff was friendly and attentive.
Stayed 4 nights in May 2023

8/10 Good

Deborah H

Stayed 3 nights in May 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The carpets are in dire need of getting cleaned all over the property. The couch in our room had a big rip in one of the cushions. Other random items that need repair as well. I did find the cleanliness to be great though. The staff was very helpful and friendly.
Stayed 1 night in May 2023

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Richard

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Paid twice!
The hotel room I paid for through Hotels.com was canceled by the local hotel because it was over booked. I had to pay for another room that was too small for my family.
Stayed 1 night in Apr 2023

2/10 Terrible

Jonathan

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The A/c coil froze solid. Our room reached 85 degrees. When they came to inspect a/c it appeared the filter was as old as the unit. We had to maintain the coil the rest of our stay to keep the room at a comfortable temp.
Stayed 2 nights in Mar 2023

10/10 Excellent

Alisha

Stayed 1 night in Mar 2023