2/10 Terrible
Sharonica
Traveled with group
May 30, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
do not stay at the Preston!!! I booked my stay weeks ago for this hotel. I specifically chose this hotel, over a less expensive one, because when I stayed here a year ago it was a lovely experience. This time it’s a nightmare. I was contacted a day before my visit by the virtual assistant and asked about shuttles. I was told to call a number. When I called, I was told that the shuttle would be available and that I would just need to call when I arrived to the airport. I did just that, calling several times, and received no answers. The phone just rang, come to find out the front desk had silenced the phones but there were two individuals standing there one of which was the manager (I forget her name but she had red hair). She walked away as soon as we entered. The young man checked us in and informed us the shuttle is only available from 7am - 3pm which doesn’t make sense when check in isn’t until 4. We go to our room and it’s dirty. It smells like mildew and sewer, there’s no tv in the room, the lamp is broken with no shade on it and keeps having some type of surge. We returned to the front desk and were blatantly lied to. We walked pass the manager just sitting at a table talking to someone, but were told by the guy at the front desk she was cleaning a room. After telling him the issues with the room, he had us step aside and proceeded to check two other people in. Then he told us again that he’s trying to reach the manager. We could literally see her from where we stood!
Sharonica
Stayed 3 nights in May 2023