Please prepare for the number of guests booked
Posted Apr 16, 2017
I booked for three and had to continually ask for bedding, cups, coffee, etc. for the third person. Staff were very quick to correct anything we asked and the second night it was looked after. We were given king size bedding for a love seat pull out couch. The room was quite small to accommodate three adults. The room was well equipped for two with very nice amenities, etc. It was very clean, modern, and upscale. I was somewhat disappointed that even though I booked well in advance, something broke down in the communication.
Comment from Hotel Management
Apr 17, 2017 by Eric McCaughna, Hotel Management
Thank you very much for the feedback about your recent stay at the Hutton Hotel. I am sorry to hear your experience was not up to our normally high standards of excellence. On behalf of the entire staff, I want to apologize for the miscommunication about the number of guests in your room. As a hotel that prides itself on anticipating guests' needs we should have been prepared much better, but I am happy that we were quick to correct your issues you experienced.
Thank you again for staying with us and providing the feedback you did. We look forward to your return to show you the issues you experienced during your stay were out of the norm for us.