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Reviews of Hutton Hotel

4.5 out of 5
Hutton Hotel
1808 West End Ave, Nashville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 586 out of 1005 reviews" "
Rating 8 - Good. 205 out of 1005 reviews" "
Rating 6 - Okay. 112 out of 1005 reviews" "
Rating 4 - Poor. 64 out of 1005 reviews" "
Rating 2 - Terrible. 38 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maquecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JR on Mar 26, 2024
Thank you for your feedback .

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the music venue. Absolutely a surprise. Food was great at Evelyn’s. The staff and mgr Oliver were so engaging. West End Ave is very loud, bring ear plugs.
Stayed 3 nights in Mar 2024
Response from JR on Mar 20, 2024
Thank you for the review on the recent stay. Our team appreciates your feedback.

10/10 Excellent

Cailyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JR on Mar 20, 2024
Thank you for the great score on the review. Our team looks forward to seeing you again very soon.

10/10 Excellent

Myrdin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff - perfect Location just on the edge of shopping and dining.
Stayed 1 night in Mar 2024
Response from JR on Mar 12, 2024
Thank you for being our guest. We look forward to having you back very soon.

10/10 Excellent

jami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Friendly people! Great drinks!
Stayed 1 night in Mar 2024
Response from JR on Mar 12, 2024
Thank you for being our guest. We look forward to having you back very soon.

10/10 Excellent

Nia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from JR on Mar 4, 2024
Thank you for the feedback on your recent stay. Our team appreciates the great score.

10/10 Excellent

Heather

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from JR on Mar 12, 2024
Thank you for being our guest. We look forward to having you back very soon.

10/10 Excellent

ALANNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful! Our room was very comfortable. The Hutton is in the midtown area which is lovely and not noisy in our opinion. It’s only a 30 minute walk to the downtown bars and live music. We would definitely stay again.
Stayed 1 night in Feb 2024
Response from JR on Mar 4, 2024
Thank you, Alanna, for the great feedback on your recent stay. Our team look forward to seeing you again.

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and great staff
Stayed 1 night in Feb 2024
Response from JR on Mar 4, 2024
Thank you, Kyle, for the great review on your recent stay. We look forward to seeing you again very soon.

10/10 Excellent

Gunner

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my experience with the Hutton hotel was amazing. The room, the analog, and the staff. Brii and Devonte with the front desk were a great deal of help with any information needed and went out of their way to make sure my stay could be as great as possible
Stayed 1 night in Feb 2024
Response from JR on Feb 27, 2024
Thank for the glowing feedback on your recent stay. We look forward to welcoming you back very soon.

10/10 Excellent

shannon

Stayed 1 night in Feb 2024
Response from JR on Mar 26, 2024
Thank you for your feedback. Our team looks forward to welcoming you back very soon.

10/10 Excellent

Ryon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff was helpful and the attached restaurant was fantastic.
Stayed 1 night in Feb 2024
Response from JR on Feb 27, 2024
Thank for the glowing feedback on your recent stay. We look forward to welcoming you back very soon.

10/10 Excellent

Manuel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Dec 2023
Response from JR on Feb 27, 2024
Thank for the glowing feedback on your recent stay. We look forward to welcoming you back very soon.

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Very nice.
Stayed 1 night in Feb 2024
Response from JR on Feb 6, 2024
Thank you for taking the time to complete this survey. Our team appreciates your feedback and great score.

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel in Nashville. Always a pleasure to be there.
Stayed 1 night in Dec 2023
Response from JR on Jan 22, 2024
Thank you, Traci. Our team appreciates the great feedback. We welcome you back in the near future.

10/10 Excellent

Liaa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Staff were very helpful and friendly. Evelyn’s restaurant had great food drinks and service. Excellent location close to everything.
Stayed 5 nights in Jan 2024
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

4/10 Poor

Bo

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Nothing was complimentary. Had to pay for everything and even had to leave a key card in the room on the wall so your power would stay on. We got locked out so we had to go get new key cards. If we had been able to have our second key card with my fiance, we could’ve gotten back in.
Stayed 3 nights in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! The design was great and the staff were so friendly and welcoming. I will definitely stay here again in the future.
Stayed 1 night in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Martha, Brownsburg

Stayed 1 night in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Ilse

Stayed 2 nights in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Ilse

Stayed 2 nights in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel friendly staff and safe location
Stayed 2 nights in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Casey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and hotel were amazing! Parking was really expensive but everything else was perfect!!
Stayed 2 nights in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Rachael

Stayed 1 night in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the feedback on the recent stay. Please provide some commentary on how our team could have provided better service.

10/10 Excellent

Rebecca

Stayed 5 nights in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

6/10 Okay

Sumer

Traveled with group
Liked: Property conditions & facilities, room comfort
Expected more
I originally booked a king bed room and received a room with two queen beds upon check in. When I brought this up to the front desk, I was very polite and said I did not mind the two queen beds, but since those rooms are cheaper I would just like the difference to be returned to my card. I was not given that option and instead was moved to a room with a king bed. However, I would not be able to move rooms until the next day at 3pm instead of right away, giving me less than 24 hours in that new room. The second room was out of tissues, some staining on the bathroom wall, and the shelf in the shower had screws falling out and missing. Both mine and my partners cards were charged for different amounts for unknown reasons. When I brought this up to the staff, they originally told me they could not do anything since I booked on the hotels.com app (I’ve never had this issue with any other hotel booked with this app), and then told me that it would be refunded (it has not). It’s been 4 days since I brought this issue to attention and have had little to no response and still have a large and unknown charge to my card, also with little sense of urgency. It has been very difficult and upsetting trying to get this resolved, and overall I did not have a good experience despite me being very understanding and patient.
Stayed 2 nights in Dec 2023
Response from JR on Jan 16, 2024
Thank you for the feedback on your recent stay. We will utilize your comments to improve internally. Please contact the property manager for further communication about your stay.

6/10 Okay

Camille

Traveled with group
Liked: Property conditions & facilities
Property was well designed. However, I booked a ‘premium’ room that was supposed to have skyline views and be above the 11th floor. Unfortunately, they are doing a ‘refresh’ and my room had the size but not these things. The staff didn’t seem like it was a big deal and blew it off, and while true, it’s advertised this way on their website and Expedia and costs more. Housekeeping was inconsistent and you had to wait on hold for over 5 minutes to ask for fresh towels or other amenities that were not refreshed. Housekeeping also tried to enter the room even though my privacy light was on. Rooms could be cleaner.
Stayed 3 nights in Dec 2023
Response from JR on Jan 16, 2024
I apologize for the inconveniences during your stay. Please contact the property manager to discuss your stay further. We will utilize your feedback to improve internally.

10/10 Excellent

Jessica J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The vibe at the hotel was very cool! I would recommend
Stayed 3 nights in Nov 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Lynne

Stayed 3 nights in Nov 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place
Stayed 3 nights in Nov 2023
Response from JR on Jan 16, 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Clean and nice hotel stay. I will definitely be visiting Nashville again and this is where I will always stay
Stayed 1 night in Nov 2023
Response from JR on Dec 4, 2023
Thank you for the amazing feedback on your recent stay. Our team welcomes you back to the property on the next Nashville adventure.

8/10 Good

Anna

Stayed 1 night in Nov 2023
Response from JR on Dec 4, 2023
Thank you for the feedback on your recent stay.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, helpful and courteous. Rooms were comfortable and quiet - off the beaten path enough to enjoy Nashville and still walk to dining, bars & music. Would stay again!
Response from JR on Nov 16, 2023
Thank you for the amazing feedback. Our team appreciates the kind words, and we will share the comments with each department.

10/10 Excellent

Alyson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Analog music venue on site. The location is very convenient to other restaurants and shops.
Stayed 1 night in Nov 2023
Response from JR on Nov 16, 2023
Thank you for the amazing feedback. Our team appreciates the kind words, and we will share the comments with each department.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Nov 2023
Response from JR on Nov 16, 2023
Thank you for the amazing feedback. Our team appreciates the kind words, and we will share the comments with each department.

4/10 Poor

Kara

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from JR on Nov 16, 2023
Thank you for the feedback.

8/10 Good

Rebecca, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
The main issue I had with the room was the translucent glass wall separating the bathroom from the bedroom. I am very light sensitive. As soon as my husband got up to shower & turned on the bathroom lights it woke me up as though a flashlight was aimed at my face. I don’t understand why a hotel sets up the bathroom that way as I’m sure some people do choose to sleep while their partner uses the bathroom. Also it took an inordinate amount of time to get the water in the sink to get hot. I hate to waste water. The shower temp was also more difficult to regulate than need be.
Stayed 1 night in Nov 2023
Response from JR on Nov 16, 2023
Thank you for providing feedback on your recent stay. We will share the comments with all the departments. Thank you for being our guest.

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JR on Nov 16, 2023
Thank you for taking the time to complete the survey. I will share the score with our team.

10/10 Excellent

JENNIFER

Stayed 3 nights in Oct 2023
Response from JR on Dec 4, 2023
Thank you for the feedback. Our team is grateful the amazing score.

10/10 Excellent

Sonji, Winder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JR on Nov 16, 2023
Thank you for the amazing feedback. We will share score with each department.

10/10 Excellent

Valerie, Pinellas Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with this hotel . All around one if the best I’ve stayed in Nashville and I’ve stayed in many there. Staff was excellent too !!
Stayed 2 nights in Oct 2023
Response from JR on Nov 16, 2023
Thank you for the amazing feedback. Our team appreciates the kind words, and we will share the comments with each department.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service
Great staff and service.
Stayed 1 night in Oct 2023
Response from JR on Oct 30, 2023
Thank you for the great feedback. Our team appreciates the great score.

10/10 Excellent

BRidgette

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had three guest and one bed. The website I had seen had a pullout in picture but when we got there it only had a chair. We talked to Travis and he got it fixed right away. As well as housekeeping came and asked if we needed anything. Great hotel. The only bad thing is it cost over 60 for parking after paying over 300 dollars for a hotel room.
Stayed 1 night in Oct 2023
Response from JR on Oct 30, 2023
Thank you for the feedback on your recent stay. We will share the comments with our team.

6/10 Okay

Harry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice lobby Friendly staff
Stayed 2 nights in Oct 2023
Response from JR on Oct 30, 2023
Thank you for the feedback on your recent stay. We will share the comments with our team.

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from JR on Nov 16, 2023
Thank you for the amazing feedback. Our team appreciates the kind words, and we will share the comments with each department.

10/10 Excellent

dennis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Very clean hotel - room was nice and bed was comfy. Room and bathroom cleaned daily -great Job. Staff were friendly and helpful. First time to Nashville and the hotel was the best part of the trip
Stayed 3 nights in Oct 2023
Response from JR on Oct 30, 2023
Thank you for the feedback on your recent stay. We will share the comments with our team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JR on Oct 30, 2023
Thank you for the feedback on your recent stay. We will share the comments with our team.

10/10 Excellent

Olivia

Traveled with partner, Traveled with pets
Liked: Amenities
Very clean and friendly staff! In a great location as well.
Stayed 1 night in Oct 2023
Response from JR on Oct 30, 2023
Thank you for the feedback on your recent stay. We will share the comments with our team.