4/10 Poor
Gary, Eustis
Business traveler, Traveled with partner
Feb 6, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to major roads and close to lots of shopping and dining.
The HVAC seems to be a disaster though. When we got to our room the temperature was cold so we turned the thermostat to 74. Heat came on and it blew warm air. After a while noticed the unit was blowing cold air so we turned it up another degree or two. Heat came on and it seemed ok. After a while we noticed it was blowing cold air again and A/C compressor was on again. We went out for a while and came back and it seemed cold. We turned the heat up some more and it came on. Went to bed with heat on 80 degrees. Noticed that every other time the HVAC came on it would blow warm air and alternately would kick on the A/C compressor and blow very cold air. All night we kept freezing or baking every other time it came on. Complained the next morning and they moved us to another room. In the new room we left the thermostat on 74 and hoped for the best. It would blow warm air some of the time and kick on the A/C compressor and blow cold sometimes. With it being chilly outside the units should never have kicked on the A/C. Normally a thermostat would kick on the warm air, shut off and wait for cooldown of the room and turn on some more warm air. Huge waste of electricity to constantly turn on the A/C compressor in the middle of winter! They were apologetic about it and took off some of our stay. If we had time we would have moved to another hotel.
Gary
Stayed 3 nights in Jan 2023