Great location, friendly staff, good hotel bar
Posted Dec 18, 2016
Overall the hotel is fantastic. The breakfast was wonderful, the staff super helpful and friendly. Tyler gave us several restaurant recommendations that were killer. Barcelona, Bar Luca, Old Glory, Crying Wolf, and The Tavern for more casual fare. The room was spacious and ample. Finding an old fake fingernail on the bathroom counter, not so much, and when we checked in at 4 p.m. there were a ton of food containers outside doorways as well as trays of used toiletries outside of rooms. Not the best welcome but overall a beautiful hotel. Would stay again for sure.
Comment from Hotel Management
Jan 10, 2017 by Tony, GM, Hotel Management
Thank you so much for taking the time to share your experience with us. We are so pleased that you were able to enjoy many of the amenities that our hotel and neighborhood has to offer and had an overall great experience. Please accept our sincere apologies for the lapses in housekeeping service that you experienced. We obviously failed to deliver the quality of service we work so hard to achieve and appreciate you bringing this to our attention. We hope to have you back for a true Loews Vanderbilt experience.