Ballroom

Reviews of Sonesta Nashville Airport

4 out of 5
Sonesta Nashville Airport
600 Marriott Dr, Nashville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 937 out of 1315 reviews" "
Rating 8 - Good. 222 out of 1315 reviews" "
Rating 6 - Okay. 85 out of 1315 reviews" "
Rating 4 - Poor. 32 out of 1315 reviews" "
Rating 2 - Terrible. 39 out of 1315 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, well managed and convenient to the airport.
Stayed 1 night in Apr 2024

2/10 Terrible

abdimalik mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn’t get the deluxe room I ordered the front desk lady didn’t explain anything cause I was checking in early and supposedly they just give you whatever room is available of a lesser value but after I checked in and seen the room was what I didn’t order then she explained everything ruined the experience
Stayed 3 nights in Apr 2024
Response from Director of Rooms Operations on Apr 23, 2024
Dear Mr. Mohamed, Thank you for choosing to stay with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit.Nelson Director of Rooms Operations

10/10 Excellent

Elizabeth

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great rooms very clean and the guest service were very nice and friendly
Stayed 2 nights in Apr 2024
Response from Director of Rooms Operations on Apr 23, 2024
Dear Elizabeth, Thank you for choosing Sonesta Nashville Airport and taking the time to review your stay. We are pleased you enjoyed our excellent accommodations and the courteous service provided by our associates. We hope to have the pleasure of doing so again in the future.Nelson Director of Rooms Operations

10/10 Excellent

Floyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Hotel was clean. Purchased the breakfast during booking, and it was well worth it. Charged me 20$ to park.
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 22, 2024
Dear Floyd, Thank you for choosing Sonesta Nashville Airport. We are pleased you enjoyed the courteous service provided by our associates and that you found our hotel to be completely spotless. We also appreciate you mentioning our delicious breakfast. However, we regret your disappointment with our parking fee. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Nelson Director of Rooms Operations

10/10 Excellent

Iteja

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, although we did have a couple of ladybugs visit in our room it wasn't a problem.
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 21, 2024
Dear Iteja, Thank you for making Sonesta Nashville Airport a part of your travel plans. We are glad to know we met most of your expectations and that you had a pleasant stay with us. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. Please know we will address this with them to ensure they are doing everything to prevent any future issues. We appreciate your feedback and hope to see you again soon. Nelson,Director of Rooms Operations

6/10 Okay

Wayne

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 21, 2024
Dear Wayne, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.Nelson,Director of Rooms Operations

10/10 Excellent

Julie

Liked: Property conditions & facilities
The floor in my room was dirty .
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 20, 2024
Dear Julie, Thank you for the review of your experience at our hotel. We genuinely apologize for the housekeeping issues with your room. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope we have another opportunity to welcome you again and provide you with a more favorable experience.Nelson Director of Rooms Operations

2/10 Terrible

Ismail

Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 16, 2024
Dear Ismail, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret that this was not your experience. Your comments have been shared with our team so we can ensure this is not repeated. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you for your feedback. Nelson, Director of Rooms Operations

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 15, 2024
Dear Jay, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at Sonesta Nashville Airport; we hope to see you again soon.Nelson, Director of Rooms Operations

10/10 Excellent

aleyda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Director of Rooms Operations on Apr 14, 2024
Dear Aleyda, Thank you for choosing Sonesta Nashville Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Nelson, Director of Rooms Operations

10/10 Excellent

Kellie

Traveled with family
Liked: Amenities, property conditions & facilities
Really great area and beautiful place!
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 13, 2024
Dear Kellie, We are thrilled to receive your feedback regarding your recent stay at Sonesta Nashville Airport. It is wonderful to hear that you enjoyed the area and found our property to be beautiful. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic visit in the future.Nelson, Director of Rooms Operations

10/10 Excellent

Tracy

Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 14, 2024
Dear Tracy, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at Sonesta Nashville Airport; we hope to see you again soon. Nelson, Director of Rooms Operations

10/10 Excellent

Shanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice with a friendly staff and clean rooms. I definitely recommend this hotel to stay at.
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on Apr 11, 2024
Dear Shanta, Thank you for the kind recommendations of Sonesta Nashville Airport to future travelers. We are thrilled you enjoyed our Southern hospitality and well-appointed accommodations! It would be our pleasure to have you stay with us again on your next trip to Music City.Nelson, Director of Rooms Operations

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 12, 2024
Dear Cynthia, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at Sonesta Nashville Airport; we hope to see you again soon. Nelson, Director of Rooms Operations

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Director of Rooms Operations on Apr 12, 2024
Dear Billy, Thank you for choosing Sonesta Nashville Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Nelson, Director of Rooms Operations

6/10 Okay

Dan

Traveled with family
Liked: Cleanliness, staff & service
It's clean and the lady was nice, but we got nickel and dimed. I found this under a search for included breakfast. There is no included breakfast. They also want $20 per night to park. We should have driven a little further down the road.
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 8, 2024
Dear Dan, Thank you for taking the time to share your review. While we are glad to know you liked our well-maintained property and thoughtful hospitality, we regret your disappointment with some of our charges. Thank you again for your patience, and we hope you will give us another chance to host you again. Nelson, Director of Rooms Operations

8/10 Good

Kristi

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Rooms Operations on Apr 9, 2024
Dear Kristi, Thank you for leaving a positive rating. We're glad to know that you had a great experience overall and hope you will come back to see us again soon at Sonesta Nashville Airport.Nelson,Director of Rooms Operations

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Room was great. Location was good if you need to be by the airport. The restraunt inside was fantastic and had a great brunch. Only downside was you have to pay $20 to park daily.
Stayed 2 nights in Apr 2024
Response from Director of Rooms Operations on Apr 8, 2024
Dear Vincent, Thank you for being our guest at Sonesta Nashville Airport and sharing your experience. We are thrilled to know you were pleased with our ideal location, well-maintained property, and exceptional accommodations. We also appreciate you mentioning our excellent on-site restaurant and fantastic brunch. However, we regret your disappointment with our parking fees. Thank you again for your feedback, and we look forward to your return visit. Nelson, Director of Rooms Operations

2/10 Terrible

Medina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruined our anniversary from the moment we arrived. Every part of their service food and cleanliness was not up to par. Blood on toilet seats, burnt food, server taking a smoke break every 5 minutes during service. We will never book here again.
Response from Director of Rooms Operations on Apr 9, 2024
Dear Medina, Thank you for taking the time to share your review. We appreciate you bringing your concerns regarding the quality of food to our attention. We can assure you that we are diligent when it comes to the quality of our food and beverage services. We take matters such as this very seriously and will look into this further. We also apologize for the service and cleanliness issues you encountered during your visit. Our main aim is to provide thoughtful hospitality and attention to detail; therefore, we regret not meeting your expectations. Your comments are valuable as they help us improve going forward. Thank you again for your feedback, and we hope you will give us another chance to make a better impression. Nelson, Director of Rooms Operations

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 7, 2024
Dear Carlos, Thank you for the glowing review of Sonesta Nashville Airport. We are thrilled you enjoyed your time with us and that we exceeded your expectations. It would be our pleasure to have you stay with us again on your next trip to Music City.Nelson Director of Rooms Operations

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Opry and fun amenities
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 6, 2024
Dear Jennifer, Thank you for being our guest at Sonesta Nashville Airport and sharing your experience. We are thrilled to know you were pleased with our ideal location and thoughtful amenities. It was a pleasure to host you, and we look forward to your return visit. Nelson, Director of Rooms Operations

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great views of Nashville
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Apr 3, 2024
Dear Jason, Thank you for being our guest at Sonesta Nashville Airport and sharing your experience. We are delighted to know you were pleased with our well-maintained property and excellent views. It was a pleasure to host you, and we look forward to your return visit.Nelson, Director of Rooms Operations

10/10 Excellent

Catherine Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Apr 3, 2024
Dear Ms. Jane, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Sonesta Nashville Airport. We hope to have the pleasure of doing so again on your next visit to the area.Nelson, Director of Rooms Operations

10/10 Excellent

Tracy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, the room and view was perfect, pool was so nice and clean..
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Apr 2, 2024
Dear Tracy, Thank you for being our guest at Sonesta Nashville Airport and sharing your experience. We are delighted to know you were pleased with our courteous associates, exceptional accommodations, and excellent views. We also appreciate you mentioning our refreshing pool. It was a pleasure to host you, and we look forward to your return visit. Nelson, Director of Rooms Operations

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Director of Rooms Operations on Apr 21, 2024
Dear Michael, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Nelson,Director of Rooms Operations

10/10 Excellent

Steven, Traverse City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Apr 1, 2024
Dear Stevens, Thank you for choosing to stay at Sonesta Nashville Airport. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and look forward to welcoming you back soon.Nelson Director of Rooms Operations

10/10 Excellent

Charlene

Stayed 1 night in Mar 2024
Response from Director of Rooms Operations on Apr 20, 2024
Dear Charlene, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sonesta Nashville Airport; we hope to see you again soon. Nelson Director of Rooms Operations

10/10 Excellent

Parth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super convenient to go everywhere from the hotel walking.
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Mar 30, 2024
Dear Parth, Thank you for the wonderful review of your recent stay at the Sonesta Nashville Airport. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the Country Music Capital of the World.Nelson Director of Rooms Operations

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 5 nights in Mar 2024
Response from Director of Rooms Operations on Mar 29, 2024
Dear Adrian, Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our Southern hospitality exceeded your expectations. We hope you will consider Sonesta Nashville Airport your home away from home whenever your travels bring you back to Music City.Nelson,Director of Rooms Operations

10/10 Excellent

LILLIAN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quite
Stayed 3 nights in Mar 2024
Response from Director of Rooms Operations on Mar 27, 2024
Dear Lillian, Thank you for choosing Sonesta Nashville Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Nelson,Director of Rooms Operations

10/10 Excellent

Alexis

Stayed 1 night in Mar 2024
Response from Director of Rooms Operations on Apr 15, 2024
Dear Alexis, Thank you for choosing Sonesta Nashville Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Nelson, Director of Rooms Operations

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Sonesta we've ever stayed in. Very clean, accommodating staff, comfy beds and pillows. In addition, restaurant was REALLY GOOD!!
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Mar 26, 2024
Dear Sara, We are so grateful for your kind words and for claiming us as the most favorite Sonesta hotel you have ever visited! It is always wonderful to see when our guests are able to enjoy everything about our hotel, and we appreciate you highlighting our well-appointed accommodations and courteous associates. We are also delighted you enjoyed the delicious food at The Nashville Tap House. Thank you for allowing us to host your recent visit to Nashville. On behalf of all of us at Sonesta Nashville Airport, the pleasure was ours, and we look forward to you joining us again soon!Nelson,Director of Rooms Operations

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Fun atmosphere
Stayed 1 night in Mar 2024
Response from Director of Rooms Operations on Mar 26, 2024
Dear Michael, Thank you for staying at Sonesta Nashville Airport and for your feedback. We are pleased to have exceeded your expectations for a great stay and love knowing you enjoyed our friendly environment. Thank you very much! Please come and see us again the next time you are in Music City. Nelson, Director of Rooms Operations

6/10 Okay

Kirsten

Traveled with family and small children
Liked: Amenities
Bathtubs need to be cleaned better, my toilet didn’t flush correctly. Everything else was perfect
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Mar 26, 2024
Dear Kirsten, Thank you for your feedback. We are pleased your overall stay was satisfactory; however, please accept our apologies for the concerns you experienced with your room. We will share this with our housekeeping team and maintenance team to ensure a better guest experience. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Nelson,Director of Rooms Operations

2/10 Terrible

Penny

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The 24/7 availability was a false claim in our case. They limit contact or did with us to email. We emailed twice within a short time of arrival. We heard back around 2 am with only an AI apology. If all goes perfect it might be ok but if you have any issues don’t count on a response for 8-12 hours.
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Mar 27, 2024
Dear Penny, Thank you for staying with us and sharing your feedback. Providing attentive service is our top priority; therefore, we apologize for not meeting your expectations. We acknowledge our responsibility and understand the frustration caused by this. We will address this appropriately to ensure better responsiveness in the future. We appreciate your business and hope you will stay with us again on your next visit to Nashville. Nelson Director of Rooms Operations

10/10 Excellent

Venesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. The breakfast buffet was wonderful. So many options and very fresh.
Stayed 1 night in Mar 2024
Response from Director of Rooms Operations on Mar 25, 2024
Dear Venesa, Thank you for the glowing review of Sonesta Nashville Airport. We are thrilled to know that you could take advantage of our delicious breakfast, and we appreciate you mentioning how our beautiful property enhanced your time with us. It would be our pleasure to have you stay with us again on your next trip to Music City.Nelson Director of Rooms Operations

6/10 Okay

Rachel

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
PROS - Very comfortable beds with quiet rooms, clean. Pool looked nice. Onsite restaurant but seemed expensive CONS - $20 per day to park is ridiculous. They said they charge to prevent locals from using parking. A parking tag would make more sense. They could have cars without it towed instead of charging their guests. My charge was almost $40 more than my quote from Expedia and no one could explain why. Elevators at checkout time were incredibly slow. After waiting 5 cycles with two different elevators, we carried our luggage down the stairs. We would not stay again simply because of the parking charge. If I am paying close to $200 a night to sleep, I shouldn't have to pay for my parking on top of that.
Stayed 4 nights in Mar 2024
Response from Director of Rooms Operations on Apr 4, 2024
Dear Rachel, Thank you for taking the time to share your review. We are delighted to know you were pleased with our relaxing accommodations, comfortable beds, and excellent pool. However, we apologize for the difficulties you had due to our elevators and the inconvenience this has caused. We will share your comments appropriately as we strive to enhance our guest experience at all levels. We are also sorry for your disappointment with some of our charges and especially with our parking fees. Our fees are listed on our website, and we regret that this was not communicated to you adequately. Thank you again for your feedback, and we hope you will give us another chance to host you again. Nelson, Director of Rooms Operations

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Rooms Operations on Mar 24, 2024
Dear Julie, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Sonesta Nashville Airport.Nelson Director of Rooms Operations

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Mar 23, 2024
Dear James, Thank you for staying at Sonesta Nashville Airport and for your excellent review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit to Nashville.Nelson Director of Rooms Operations

10/10 Excellent

Taylor

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for my daughter’s 6th birthday and staff was very accommodating and the hotel is very family friendly. I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Mar 23, 2024
Dear Taylor, Thank you for choosing to celebrate your daughter's birthday with us at Sonesta Nashville Airport. We are delighted to know you had an excellent time with us, and the exceptional hospitality provided by our courteous associates enhanced your time with us. It was a pleasure to host you and your family, and we look forward to welcoming you back soon. Nelson Director of Rooms Operations

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Director of Rooms Operations on Apr 9, 2024
Dear Jonathan, Thank you for staying at Sonesta Nashville Airport and for your excellent rating! We love receiving feedback like yours, as our goal is to ensure a memorable experience for every guest. We appreciate your business and look forward to seeing you on your next visit to Nashville.Nelson,Director of Rooms Operations

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The close proximity to the airport was great and the shuttle was prompt.
Stayed 1 night in Mar 2024
Response from Director of Rooms Operations on Mar 19, 2024
Dear Elizabeth, Thank you for taking the time to provide such excellent feedback regarding your stay at Sonesta Nashville Airport! We are happy our proximity to the airport was perfect for your needs, and our complimentary shuttle promptly delivered you to our hotel for a flawless check-in and a great visit. We appreciate your business and hope to welcome you again soon.Nelson Director of Rooms Operations

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Noce, clean, friendly
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Mar 18, 2024
Dear Nicole, Thank you for the glowing review of Sonesta Nashville Airport. We are thrilled you enjoyed our Southern hospitality and that clean facilities enhanced your time with us. It would be our pleasure to have you stay with us again on your next trip to Music City.Nelson Director of Rooms Operations

10/10 Excellent

Bridgett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything but hassle free.
Stayed 1 night in Mar 2024
Response from Director of Rooms Operations on Mar 16, 2024
Dear Bridgett, Thank you for the wonderful review of your recent stay at the Sonesta Nashville Airport. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the Country Music Capital of the World!Nelson Director of Rooms Operations

10/10 Excellent

Sarah

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Director of Rooms Operations on Mar 15, 2024
Dear Sarah, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sonesta Nashville Airport. We look forward to your return and wish you all the best with your future travels.Nelson, Director of Rooms Operations

8/10 Good

Albertina, Frisco

Traveled with family
Liked: Cleanliness, staff & service, amenities
The lobby was nice and it had nice amenities like restaurants and Starbucks.
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Mar 12, 2024
Dear Albertina, Thank you for the great review. We are delighted you had a fantastic stay at Sonesta Nashville Airport, and we are especially pleased to read your wonderful feedback about our inviting lobby, on-site Starbucks, and The Nashville Tap House. We truly appreciate your compliments and hope you will stay with us again soon. Nelson Director of Rooms Operations

6/10 Okay

Shunda

Traveled with partner
Disliked: Amenities, property conditions & facilities
The Tap House food and service was terrible. The bathroom in the common area was nasty. The bathroom in the room was poorly designed, the sink stops up and the room is extremely dark. On the positive side the bed and pillows were phenomenal.
Stayed 5 nights in Mar 2024
Response from Director of Rooms Operations on Mar 13, 2024
Dear Shunda, Thank you for staying with us and sharing your feedback. While we are glad you enjoyed the plush bedding and had a great night's rest, we are sorry for not meeting all of your expectations. Guest feedback gives us valued insight to improve our accommodations; therefore, we appreciate your comments. We also apologize for your disappointment with our hotel's restaurant; we will address this with our food and beverage team for a better guest experience. Also, we have shared your concern about cleanliness with our housekeeping team to ensure they are more diligent moving forward. Thank you once more for your patience, and we hope you will stay with us another time so we can provide you with a much more satisfying experience.Nelson, Director of Rooms Operations

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness
I was very very happy with this Hotel!
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Mar 12, 2024
Dear John, Thank you for staying at Sonesta Nashville Airport and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit to Nashville.Nelson,Director of Rooms Operations

10/10 Excellent

Judy J

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Mar 12, 2024
Dear Judy, Thank you for choosing Sonesta Nashville Airport. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Nelson,Director of Rooms Operations

10/10 Excellent

Ashleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the Hotel, very beautiful and had convenient options. Only bad thing was parking wasn’t included in the stay price and I think it should have been.
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on Mar 12, 2024
Dear Ashleigh, Thank you for staying at Sonesta Nashville Airport and for your feedback. We are pleased you enjoyed our charming property and that our great location elevated your visit. However, we regret not meeting all of your parking expectations. We appreciate your input, as we always want to hear what would have enhanced your stay. It was a pleasure hosting your visit, and we look forward to seeing you again.Nelson,Director of Rooms Operations