Ratings based on 2,177 Verified Reviews

3.1 out of 5
57% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from milwaukee

Would never stay here again

Posted Mar 21, 2017
Pros: Closeness to downtown
Cons: Everything
Location: That was good
The room was like a jail cell, a very small window is all. Lights didn t work, wall where cracked. Bathroom fan wouldn t work . Maids didn t clean everyday , had to ask for towels always. The pool was freezing cold......and lots more
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Dear Kevin, we appreciate your business and the time you took to leave a review. We are glad our location met your travel needs. However, I am sorry your room had cleanliness issues. Our housekeeping staff works hard to provide the cleanest facilities, and I am sorry something was missed and for the lack of attention to details. Please consider coming back and staying with us again. We promise a much more pleasant experience. Best Regards, General Manager
3 out of 5
by A verified traveler from Nashville

Just ok

Posted Mar 21, 2017
Hotel was ok. Customer service was terrible. Hotel front desk staff not friendly at all
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are pleased you enjoyed your overall stay with us. However, I am sorry you didn't experience our staff at their best. I will be sure to share your concern in regard to our staff with my management team to ensure no future guests experiences the same moving forward. We appreciate your business and hope to welcome you back soon! Best Regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Pros: Clean and comfortable
Cons: Use Uber shuttle not reliable
Location: Great location, across the river from Downtown.
After traveling across country, this was our last stop. The hotel was clean and comfortable. We tried to use the shuttle to downtown, waited 50 minutes. The staff was not interested in assisting us, we called Uber.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Thank you for evaluating your stay at Quality Inn Nashville Downtown. We are glad you loved our property. However, we are sorry to read you experienced a long wait for our complimentary shuttle, and for the inconvenience this caused you. Please come back and visit us the next time you are in Nashville. Best Regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, Ky

Good location to downtown for the price

Posted Mar 13, 2017
Hotel staff extremely courteous and helpful. The lobby store was very convenient. Appreciated the shuttle service to downtown.
Comment from Hotel Management
Mar 14, 2017 by General Manager , Hotel Management
Danny, our thanks for reviewing your stay at Quality Inn Nashville Downtown. We are glad you liked our location being part of downtown Nashville. We are pleased you liked our service and the good value we offer. I will share your comments with my team. We hope to welcome you back soon. Best Regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from wausau,wi

Close to down town.

Posted Mar 8, 2017
Pros: Location
Cons: Nothing
Location: Near down town but nice and quiet and secure
It was really good.not one complaint,would take my whole family and feel very safe.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Thank you for reviewing Quality Inn Nashville Downtown. We are so pleased to know you enjoyed every aspect of our hotel, especially our location. Reviews such as yours mean a lot! Thanks again, we look forward to welcoming you back. Best Regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Decent hotel.

Posted Feb 27, 2017
For the money, you're basically just paying for the location. The rooms are just ok. The interstate was on the side where our room so we heard traffic all night long. Although it's a non smoking hotel, the room smelled of smoke. The beds weren't very comfortable. Basically just your standard, stiff hotel mattress. And the ac unit didn't seem to work very well. For the price, the location was great. Right across from the stadium. Otherwise, just your typical hotel. (With the exception of the guitar pool)
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Courtney, thank you for being a guest at our hotel. We are pleased you enjoyed your overall stay and that our location was perfect for your visit. Please accept my apology for the multiple challenges you had during your stay. We have strict policies in regard to smoking, so I appreciate you bringing this to my attention so I can address the whole issue properly. Thanks again, we hope to welcome you once again to restore your confidence in our hotel. Best Regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus

Good Hotel & Price for the location

Posted Feb 10, 2017
Pros: Good breakfast, free shuttle, close to downtown for price, good staff
Location: Just across the river from downtown, beside the football stadium
We were only here for 1 night, but it gave us the access to downtown that we needed without paying too much! Hotel offers a free shuttle that runs every 30 minutes between 9-9, and was only about $5 uber ride across the river. There is a walking bridge beside the football stadium but we didn't want to brave the cold weather. World-famous guitar shaped swimming pool, small fitness center, and good breakfast. Staff was fast to answer to needs
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
Shane, it is a delight to read you appreciated the value Quality Inn Nashville Downtown has to offer. Being just minutes from Downtown with an amazing staff, complimentary breakfast, and courtesy transportation we aim to provide our guests with all they need for a great stay, and I am glad that we delivered. Thank you for recognizing our guitar shaped pool as well, we hope you will stay with us again when you are back in Nashville. Best Regards, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from TN

Diamond in the Rough

Posted Feb 4, 2017
What a find; great price, comfortable bed, right across the street from the stadium. Short walk to other side of river to downtown food, fun and party.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
It is great to know you appreciated the value we offer. Being just minutes from Downtown with well-appointed rooms, we aim to provide our guests with all they need for a great stay, and I am glad that we delivered. Please visit us again whenever you are back in Nashville. Best Regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville fl

Nice hotei within walking distance of downtown

Posted Jan 16, 2017
Staff were super friendly & helpful the complimentary breakfast was really good the shuttle was always available we will stay there again especially for a football game stadium right across street pool was very nice too
Comment from Hotel Management
Jan 17, 2017 by General Manager , Hotel Management
We appreciate your feedback and are so glad to know you had a wonderful stay with us at Quality Inn Nashville Downtown. We agree that our downtown location is perfectly situated for an event or just exploring the sites of Nashville. I am also pleased to read you received excellent service from our staff and enjoyed the delicious breakfast we serve. Please come stay with us again when you are back in Nashville. Best Regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Inexpensive, well-located interior corridor hotel

Posted Jan 8, 2017
Very enjoyable experience. Stayed here for 5 nights over new years, and was very pleasantly surprised at the cleanliness, service, and free breakfast. The hotel is extremely well priced, located centrally to both Downtown and East Nashville, and delivers a perfectly adequate experience. If you don't require any frills or unnecessary luxuries, I would highly recommend a stay here.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Henry, we are so delighted you had an excellent stay with us at Quality Inn Nashville Downtown. It is our goal to deliver a great value at a fair price and your compliments serve as encouragement to all of us. We believe that comfortable accommodations, exceptional customer service, and convenient location make us an excellent choice. We appreciate your business and thanks for recommending us to the future travelers. We hope to welcome you again the next time you're in the area! Best Regards, General Manager