Front desk staff, didn't disclose pool problem
Posted Nov 27, 2016
Upon check in I was told due to problems with Comcast, I couldn't receive a room key and would need to be escorted to my room until problem was fixed. I stayed around hotel to avoid inconvenience. The next day, I went to pick up children for an afternoon of swimming while I did some black Friday shopping only to discover that the main reason for selecting Radisson was unavailable. The pool was closed due to maintenance problems. I was told it would be down all weekend because they couldn't get anyone to install the part which was on order during the holidays. To add insult to injury, my room phn didn't work all weekend and there were empty beer cans and skoal containers under the bed which I discovered while looking for a shoe. I would have loved to have switched to a better hotel, but front desk couldn't accommodate because I pd in advance through expedia and have yet to make good on their promise to comp me for a future visit when the hotel problems are fixed. Radisson advertises 100% guest satisfaction. I'd love to write about them keeping their word.
Comment from Hotel Management
Nov 30, 2016 by CJ, Hotel Management
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise, especially during a holiday. We sincerely apologize for the inconvenience. We make every precaution to ensure our guests are affected as little as possible. I will be following up with management on procedures so this type of situation will be avoided. We hope you will consider us again when you are in the area.