Ratings based on 409 Verified Reviews

3.4 out of 5
63% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Nice staff, horrible room

Posted Apr 11, 2017
I understand that you get what you pay for but this room was really disgusting. I never write these kind of reviews but figured this one needed to be written. Upon entering the room I first went into the bathroom and came upon a bug. The room looked like it was falling apart. We were tired and didn't want to drive anymore so stayed and we ended up sleeping on top of the blankets on the bed fully clothed. Would not recommend this place to anyone. The staff is extremely nice. It's not worth saving the extra $20-$30 to stay here. Go somewhere else.
1 out of 5
by A verified traveler

Staff locked out of building & charged wrong card

Posted Apr 9, 2017
Pros: n/a - this was an overnight stay while traveling to a destination.
Cons: Hire qualified staff that understands to take access keys to the office with them, doesn't
Location: n/a
We arrived at 11:30 pm to be welcomed by a staff member outside in his socks (no shoes) and informed that he locked himself out of the hotel and was unable to help us until his boss got there to let him back into the building. Over 30 minutes later, we were able to check in. The guy gave us a receipt in someone else's name and then couldn't understand we were not that person. Luckily, his boss was still there and figured found out actual reservation. Upon leaving, we were told a discount was given and received a receipt. Expedia refused to help and their customer service was awful. After using Expedia exclusively, I will be re-evaluating this going forward.
4 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking the time out to let us know how we are doing at Ramada Inn, Lebanon, Tn.! As a valued customer, your feedback will help us improve our operation! Have a great day and come back and see us again soon!
4 out of 5
by Andrea

Posted Jan 21, 2017 on Hotels
Price was good and room was decent booked through hotels.com
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking the time out to let us know how we are doing at Ramada Inn, Lebanon, Tn.! As a valued guest, your feedback will help us improve our operation! Have a great day and come back and see us again soon!
3 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
Way to high. My husband booked on line. Thought it was 51.00 but that was for different date. Called them back and it cost me total of 72.35 tax and all. Which wasn't so bad but couldn't get hooked to wifi couldn't get stopper down for bath and both lights between bed didn't work. Called desk. No maintenance and really didn't give me info on wifi. Rest of room was fine. Very nice heat. Didn't feel dry and stop your head up. Otherwise ok
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for taking the time out to let us know how we are doing at Ramada Inn, Lebanon, Tn. Your feedback will help us improve our operation. I like to apologizes for the problem you have experienced. Have a great day and come back and see us again soon! Have a Merry Christmas and a Happy New Year!
4 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for taking the time out to let us know how we are doing at Ramada Inn, Lebanon,Tn. Your feedback is very important to us. Glad to see you enjoyed your stay with us. Have a great day and come back and see us again soon! Have a Merry Christmas and a Happy New Year!
4 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to let us know how we're doing here at Ramada Inn, Lebanon, TN. Your feedback is very important to us in order for us to move forward. Glad to see that you enjoyed your stay with us. Have a great day and come back and see us again soon! Have a Merry Christmas and a Happy New Year!
3 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
Convenient to I-40 traveler.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for taking the time out to let us know how we are doing at Ramada Inn, Lebanon, Tn. Have a great day and come back and see us again soon! Have a Merry Christmas and Happy New Year!
4 out of 5
by A verified traveler

Convenient and Clean

Posted Nov 27, 2016 on Hotels
The room was nice and clean and excellent for an overnight stay.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for taking the time out to let us know how we are doing at Ramada Inn, Lebanon, Tn. Glad to hear that you find our hotel nice and clean. Have a great day and come back and see us again soon! Have a Merry Christmas and Happy New Year!
3 out of 5
by A verified traveler

Posted Nov 26, 2016 on Hotels
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for taking the time out to let us know how we are doing at Ramada Inn, Lebanon, Tn. Have a great day and come back and see us again soon! Have a Merry Christmas and Happy New Year!