Smoky smelling "non-smoking" room.
Posted Nov 15, 2016 on Hotels
Our room smelled like someone had been smoking in it. We asked to be moved, but no other rooms were available. They said we could move the next day, however, the person at the front desk never changed our room number in the computer so when we returned the next night we ended up back in the same room. The housekeeping staff did attempt to air out the room and spray a chemical that would help with the smoke smell. The room did smell better, but we still moved to a different room on our final night.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to write a review about our hotel on hotels.com.
I'm sorry to hear about the issues your experienced with the smoke odor in your room and with our team's response to the issue. We will certainly use your feedback to share with our team in order to improve our service in the future.
Thank you again for your comments. Have a great day,
Rebecca Raich, AGM