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Reviews of Rodeway Inn & Suites Smyrna

2.5 out of 5
Rodeway Inn & Suites Smyrna
1300 Plaza Dr, Smyrna, TN

Reviews

5.2
Rating 10 - Excellent. 50 out of 448 reviews" "
Rating 8 - Good. 81 out of 448 reviews" "
Rating 6 - Okay. 90 out of 448 reviews" "
Rating 4 - Poor. 85 out of 448 reviews" "
Rating 2 - Terrible. 142 out of 448 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

5.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Renee

Traveled with family and small children, Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was wrong to begin with. We booked queen beds and got full beds. The tolite didnt work and the room was dirty.. they moved us to a second room and it was worse.. it had little worms crawling on the bed.. so we left and went somewhere else..
Stayed 1 night in Mar 2024

10/10 Excellent

Billy

Disliked: Cleanliness, amenities
Had to plug several items in so that they would work. Refrigerator didn’t keep waters and leftover pizza cold and didn’t refreeze my ice packs, they actually became totally unfrozen in the fridge, plus had to throw pizza away. While I was eating my pizza on my bed. A cockroach climb on the bedding, going towards my pizza, killed it, a few minutes later, a cockroach was high on the wall above the tv, killed it. Also not enough bedding. By far the worst hotel stay that I have ever had. A few other minor things, but I’m tired of writing now.
Stayed 1 night in Dec 2023

2/10 Terrible

candy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom smelled like urine! i asked for nonsmoking and the room smelled like cigarettes the sheets had a strong smell as well. I was very shocked that the rooms were infested with roaches! location is great, customer service is good... They need to invest in cleaning the rooms better and get rid of the roaches!
Stayed 2 nights in Dec 2023

2/10 Terrible

Jerry

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Numerou roaches crawling on walls and furniture
Stayed 1 night in Nov 2023

2/10 Terrible

Cedric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Nov 2023

4/10 Poor

Clara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room is not clean. The heating was non existent. The bathroom was shabby. If it hidden been so late in the day and we were very tired, we would have found another motel.
Stayed 1 night in Nov 2023

2/10 Terrible

tarshina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean to many roaches to even sleep
Stayed 4 nights in Sep 2023

4/10 Poor

Edward

Stayed 3 nights in Aug 2023

2/10 Terrible

Bobby

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 1 night in Aug 2023

10/10 Excellent

Natasha

Stayed 2 nights in Jul 2023

2/10 Terrible

Cory

Disliked: Cleanliness, staff & service, property conditions & facilities
Couch was stained, belongs in landfill. Shower handle fell off. Bed was terrible
Stayed 1 night in Jul 2023

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Sleep in your car instead
Where do I start. The moment I drove onto the parking lot I didn't feel very safe. This is the kind of place you go to drop off a ransom. When I initially checked in, they took almost 20 minutes trying to figure out how to check me in. And they gave me an OCCUPIED ROOM at first. Backpacks, messed up bed, etc. How do you mess that up? The second room I got was not good. Urine stains in the bath tub, whoever was in there last didn't flush the toilet and neither did cleaning staff. Floors were sticky. God knows what was in the bed. Some kind of dust all over the floor. TV didn't even work. I just left and booked a different hotel. Also they have a strict no refund policy and hotels.com did not help me out despite being a longtime customer. So I had to eat the cost. If you must stay here, leave your valuables at home. They'll probably give a key to your room to someone else.
Stayed 2 nights in Jun 2023

2/10 Terrible

inpone

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

2/10 Terrible

antoinette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would never stay again. Staff not around , towels filthy and one room only had one hand towel. Showers had mold, floors and furniture dirty /stained . Loud and lots of people hanging out drinking at night during the week. Feel I should get a refund but staff not around to even talk with about anything
Stayed 1 night in May 2023

6/10 Okay

Pat

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in May 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2023

2/10 Terrible

eleddys

Stayed 1 night in Mar 2023

4/10 Poor

Rene

Liked: Cleanliness, property conditions & facilities, room comfort
Spring vacation
It was ok. However the property had no hot water. So when we were going to take showers we couldn't. When we checked on they should have told us.. they only said something when i asked why no hot water?
Stayed 1 night in Apr 2023

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn’t the Hilton but there was nothing wrong with the room at all.
Stayed 4 nights in Mar 2023

2/10 Terrible

Michael, Stanville

There was nobody at the front desk when I got there, and I waited about 30 minutes, but no one showed up. I just left and found another hotel.
Stayed 2 nights in Nov 2022

2/10 Terrible

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities
This isn’t a safe place to stay. If I had my family with me, there is no way I’d stay there. This is the type of hotel you go to cheat on your spouse or to overdose. The room was extremely dirty. Do t stay here unless this is the place you were instructed to drop ransom money.

6/10 Okay

linda

Stayed 1 night in Oct 2022

4/10 Poor

Douglas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Jennifer

Traveled with family
🚨Dont stay here🚨
Stayed 1 night in Aug 2022

4/10 Poor

Robyn

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I didn’t expect the ritz but this place was bad
The power went out on one side of the room. We had to change rooms and the TV didn’t work in the second room. People outside screaming and fighting and calling the cops in the middle night till about 4am. After walking barefoot in the room my feet were black. The staff wasn’t available for me to check out and when I tried to call them I’ve gotten no answer.
Stayed 4 nights in Jul 2022

2/10 Terrible

Jevoris

Traveled with family
Disliked: Cleanliness, staff & service
There was a dog constantly baking every time somebody went past the dog owner's room. Needless to say me and my family got no sleep because there was always someone walking past the room. Everybody paid to stay there and everybody should be able to be given respect after paying their hard earned money to stay there.
Stayed 1 night in Jul 2022

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Bed with bad lighting
Terrible Bed This place was horrible, only 2 lights in the room and they were on the wall, I killed 2 roaches running across the floor, no hot water in shower, did u get that, NO HOT WATER, plus the tub leaked, and we heard it all night, and don't 4get the king sz bed was HORRIBLE, ABSOLUTELY HORRIBLE, TERRIBLY LUMPY, as could be, would not recommend it, nor will we ever stay there again
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Stayed 4 nights in Jun 2022

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

chris

It was good
Stayed 4 nights in Jun 2022

4/10 Poor

Paul

Business traveler, Traveled with family
Disliked: Staff & service, amenities
Lights in room not all working no TV no coffee maker no iron . Shower curtain did nothing to keep water in shower area was made of thin cloth. Toilet coming of floor and definitely not properly assembled. No toilet paper and lack of towels. Notified manager but he was too busy admiring the new paint job and exterior upgrades. Over all just a place to sleep and that's about it
Stayed 2 nights in Jun 2022

4/10 Poor

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would Not recommend stay at this place. Don’t waste your money. The room smelled like cigarettes, roaches. To be honest I’m not sure how that place is still open. I had Electrical wires exposed, every time i turned on a light a popping sound could be heard. The only reason i stay the whole trip was because i purchased everything in a bundle and Expedia would not refund the hotel cost. Rodeway inn and suites in Smyrna should have a inspection done immediately.
Stayed 4 nights in May 2022

2/10 Terrible

susan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Seemed like a decent price at the time. Sheets dirty/ stained even after I asked them to be changed the second day. Broken door lock. Cracked sink and loose/missing grout around sink. Old soap in dirty bathtub. Floor filthy. Mattress too bouncy. Missing iron. No Kleenex. People at office nice enough. They even lent us an ironing board. Would never come here again though.
Stayed 2 nights in Apr 2022

2/10 Terrible

Brandy

Stayed 1 night in Mar 2022

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good place to stay
Everything was old. The room smelled very bad. The blankets were not very clean. The water was off on the toilet and the tank would not fill after turning on. Float would stick and not fill. Did have hot water for shower. Way over priced for quality of room. Should avoid if you have other options.
Stayed 1 night in Mar 2022

2/10 Terrible

Tom

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Your car is a better choice hotel
When checking in was told no room available even with the guaranteed reservation. Clerk finally got mgr on the phone and said he could give us a single king vs 2 queens but it was really still under renovation. Tired from driving all day i agreed. If it was anyone other than me and my adult son i would have turned around and slept in my car. First off I pulled the curtain shut and it looked like blood all over it, like the result from a suicide. Gross but I needed sleep. Couldn't figure out the tv. Slept on top of the covers for fear of what might be under. Furnishing were dilapidated and worn to the point of no finish. The shower, while having the pressure of a fire hose, appeared stained from previous mold. Sorry, but $120 for a few hours of crappy experience was really highway robbery.
Stayed 1 night in Mar 2022

2/10 Terrible

Emma

Stayed 7 nights in Feb 2022

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross hotel
Nastiness place I've ever stayed at
Stayed 1 night in Jan 2022

2/10 Terrible

Yomeko

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was horrible and the room wasn't clean
Stayed 1 night in Dec 2021

4/10 Poor

Alejandro

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Judy, Lakewood

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is an absolute dump! We had been in the car all day and were tired and hungry, so we reserved the room on-line and it was non-refundable. When we entered the room, we saw that the bed had cigarette burns in the sheets and bed spread. It made me wonder if the sheets had even been washed as the burns went all the way through the sheets into the mattress. The bathtub was so beat up, looked like it had bullet holes. The wall sconce was falling off the wall. The unit was filthy. This was hands down the worst place I have ever stayed. I will NEVER stay at a Rodeway Inn in the future. I cannot believe Expedia is listing this as an option of a place to stay! Very disappointed!
Stayed 1 night in Dec 2021

8/10 Good

Jimmy

Stayed 2 nights in Nov 2021

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was in bad shape. The toilet leaked on the floor, the bed was very hard, and the room was dirty.
Stayed 1 night in Nov 2021

4/10 Poor

Antonio

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff didnt wanna give us towels...
Stayed 5 nights in Oct 2021

2/10 Terrible

Rojee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t check in but was charged
Stayed 1 night in Oct 2021

4/10 Poor

Bonnie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

6/10 Okay

Vernon R

Business traveler
Disliked: Property conditions & facilities, room comfort
No nice
The rooms smelled, they were not very clean. The sheets had a rip in them and the blanket had stains on it. When we arrived the clerk was not there and then man filling in did not speak or understand English. The carpets were filthy.
Stayed 1 night in Oct 2021

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Office lobby was closed supposedly due to COVID, which I think was an excuse. At the window there was a sign to call the motel since the guy was never there -- why wasn't he, even at 6pm on Friday when I was there to check in? Non-existent maintenance. Several problems, and only one was fixed. They only try to fix something after you complain, and even then there's no guarantee they will. They didn't clean my room on Sunday. Never during my stay did they vacuum the carpet nor change the sheets. Completely unacceptable.
Stayed 3 nights in Oct 2021