Ratings based on 187 Verified Reviews

4.3 out of 5
84% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel great atmosphere

Posted Feb 25, 2017
the staff was great bar are and bartender Erica was fantastic cant wait to retien thank u
5 out of 5
Recommended
for Everyone
by A verified traveler

What a great weekend!

Posted Feb 23, 2017
I asked my girlfriend at the time to marry me at this hotel. She said yes :) We were overwhelmed with the friendliness and gratitude from all of the staff at the hotel. From the front desk to the bar everything was top notch. This hotel will always hold a special place in our heart. Thank you everyone! You made this a perfect stay. JB
Comment from Hotel Management
Feb 24, 2017 by Dan Deaver, Hotel Management
Dear Anonymous, Congratulation on your engagement! We are thrilled to know that we were able to make your weekend that much more special! We look forward to welcoming you back in the future to help you celebrate your anniversary! Sincerely, Dan Deaver Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Westchester county, NY

Great hotel close to Broadway

Posted Feb 23, 2017
If your looking for a hotel close to broadway this is the one. There is a shuttle to downtown, but only a few blocks to walk. The hotel staff couldn't have been nicer, more inviting or helpful. The lobby is great, and the hotel bar was great for drinks and food. Very large room with a great view. Can't say enough great things about the location, staff and hotel, we will definitely make this our first choice when we return to Nashville.
Comment from Hotel Management
Feb 24, 2017 by Dan Deaver, Hotel Management
Dear Nicholas, We are more than thrilled by your review of your recent stay with us at The Sheraton Grand Nashville Downtown. It is truly wonderful to know that our associates went above and beyond to make your stay that much more memorable and that you had a chance to enjoy our shuttle service. We are pleased that you enjoyed your time in Nashville and look forward to welcoming you back again soon! Sincerely, Dan Deaver Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
nice comfortable beautiful room building and views
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Anonymous, We truly appreciate you taking the time to review your recent stay with us at The Sheraton Grand Nashville! It is our sincere hope that we may have the chance to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel

Posted Feb 11, 2017
Within walking distance to all downtown attractions. Food and drinks were great.
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Tommie, We thank you for taking the time to share your recent experience with us at The Sheraton Nashville Downtown. We are truly pleased to learn that you enjoyed our property and its proximity to all of the downtown attractions. We look forward to welcoming you back in the near future! Sincerely, Dan Deaver Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from queens, ny

Staff was great

Posted Feb 1, 2017
Staff was very nice and helpful. Shuttle service is great for getting around. View from our room was great as looked out at state capital. The only negative was I saw a room service tray on floor in hallway in evening and it was still there until after 10:00am.
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear dcm, We appreciate you taking the time to share your recent stay with us and we are pleased to learn that you not only enjoyed the view from your room but also received the friendly and hospitable service in which we are known for. We are truly excited to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
2 out of 5
by A verified traveler from memphis

Issues with stay

Posted Jan 31, 2017
Pros: Great location
Cons: i think hotel operations seemed lacking. To be fair, the hotel is experiencing renovations could I'm sure it creates some of the issues.
Location: Great restaurants and music venues within walking distance
The check-in was fine but when we arrived at room it had not been fully cleaned. The coffee maker was not cleaned. I had a cocktail at the bar which was garnished with a bug. I informed the staff as descetly as possible which they resolved by replacing the drink (which I didn't request) and then charged me for all the drinks. We stayed three nights, the second day the room wasn't cleaned at all. We had to request clean towels. At check-out we asked the valet to pull my car around they couldn't locate it. Finally after about 40 minutes they were able to retrieve my car. However the key had been damaged so that the remote wasn't working properly.
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Keith, We greatly appreciate you taking the time to review your recent stay with us at The Sheraton Nashville Downtown. While we are pleased to learn that you enjoyed our location to all of the downtown attractions, we are displeased to learn that you were not satisfied with a few items of your stay and we assure you that is not the norm. It is our sincere hope that we may have the chance to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and Contemporary

Posted Jan 30, 2017
Location: Walkable to all of Nashville's downtown attractions.
Walkable to all of Nashville's downtown attractions. Very clean and contemporary. Our room was spacious and quiet.
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Colleen, We thank you for taking the time to share your recent experience with us at The Sheraton Nashville Downtown. We are truly pleased to learn that you enjoyed our newly renovated property and its proximity to all of the downtown attractions. We look forward to welcoming you back in the near future! Sincerely, Dan Deaver Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Canada

Hotel close to downtown

Posted Jan 25, 2017
We had a wonderful first time experience in Nashville. The hotel staff was so friendly courteous and helpful. They even helped us book tickers for 2 tours. The hotel bar was also a great place for a late night drunk after a long day of sightseeing .I would definitely stay at this hotel again. It was the perfect distance from downtown and the rooms were excellent. Thanks for making our first trip to Nashville so memorable. A Vandepas
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Arlene, We appreciate you taking the time to share your recent stay with us and we are pleased to learn that you not only enjoyed the location of our property but also received the friendly and hospitable staff in which we are known for. We are truly excited to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
2 out of 5
by A verified traveler

Posted Jan 18, 2017
Paying $35 a day for parking is ridiculous it was also very noisy since they were doing renovations to the room directly above us.
Comment from Hotel Management
Jan 19, 2017 by Dan Deaver, Hotel Management
Dear Anonymous, We truly appreciate you taking the time to review your recent stay and we will be sure to take all feedback into consideration to only better each guests experience. It is our sincere hope that we may have the chance to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager