Ratings based on 184 Verified Reviews

4.3 out of 5
83% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
nice comfortable beautiful room building and views
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Anonymous, We truly appreciate you taking the time to review your recent stay with us at The Sheraton Grand Nashville! It is our sincere hope that we may have the chance to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel

Posted Feb 11, 2017
Within walking distance to all downtown attractions. Food and drinks were great.
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Tommie, We thank you for taking the time to share your recent experience with us at The Sheraton Nashville Downtown. We are truly pleased to learn that you enjoyed our property and its proximity to all of the downtown attractions. We look forward to welcoming you back in the near future! Sincerely, Dan Deaver Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from queens, ny

Staff was great

Posted Feb 1, 2017
Staff was very nice and helpful. Shuttle service is great for getting around. View from our room was great as looked out at state capital. The only negative was I saw a room service tray on floor in hallway in evening and it was still there until after 10:00am.
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear dcm, We appreciate you taking the time to share your recent stay with us and we are pleased to learn that you not only enjoyed the view from your room but also received the friendly and hospitable service in which we are known for. We are truly excited to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
2 out of 5
by A verified traveler from memphis

Issues with stay

Posted Jan 31, 2017
Pros: Great location
Cons: i think hotel operations seemed lacking. To be fair, the hotel is experiencing renovations could I'm sure it creates some of the issues.
Location: Great restaurants and music venues within walking distance
The check-in was fine but when we arrived at room it had not been fully cleaned. The coffee maker was not cleaned. I had a cocktail at the bar which was garnished with a bug. I informed the staff as descetly as possible which they resolved by replacing the drink (which I didn't request) and then charged me for all the drinks. We stayed three nights, the second day the room wasn't cleaned at all. We had to request clean towels. At check-out we asked the valet to pull my car around they couldn't locate it. Finally after about 40 minutes they were able to retrieve my car. However the key had been damaged so that the remote wasn't working properly.
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Keith, We greatly appreciate you taking the time to review your recent stay with us at The Sheraton Nashville Downtown. While we are pleased to learn that you enjoyed our location to all of the downtown attractions, we are displeased to learn that you were not satisfied with a few items of your stay and we assure you that is not the norm. It is our sincere hope that we may have the chance to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and Contemporary

Posted Jan 30, 2017
Location: Walkable to all of Nashville's downtown attractions.
Walkable to all of Nashville's downtown attractions. Very clean and contemporary. Our room was spacious and quiet.
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Colleen, We thank you for taking the time to share your recent experience with us at The Sheraton Nashville Downtown. We are truly pleased to learn that you enjoyed our newly renovated property and its proximity to all of the downtown attractions. We look forward to welcoming you back in the near future! Sincerely, Dan Deaver Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Canada

Hotel close to downtown

Posted Jan 25, 2017
We had a wonderful first time experience in Nashville. The hotel staff was so friendly courteous and helpful. They even helped us book tickers for 2 tours. The hotel bar was also a great place for a late night drunk after a long day of sightseeing .I would definitely stay at this hotel again. It was the perfect distance from downtown and the rooms were excellent. Thanks for making our first trip to Nashville so memorable. A Vandepas
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Arlene, We appreciate you taking the time to share your recent stay with us and we are pleased to learn that you not only enjoyed the location of our property but also received the friendly and hospitable staff in which we are known for. We are truly excited to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
2 out of 5
by A verified traveler

Posted Jan 18, 2017
Paying $35 a day for parking is ridiculous it was also very noisy since they were doing renovations to the room directly above us.
Comment from Hotel Management
Jan 19, 2017 by Dan Deaver, Hotel Management
Dear Anonymous, We truly appreciate you taking the time to review your recent stay and we will be sure to take all feedback into consideration to only better each guests experience. It is our sincere hope that we may have the chance to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Excellent hotel and location.

Posted Jan 18, 2017
Pros: Location to Broadway Street & the most comfortable bed I've experienced in a long time!
Top of line hotel within walking distance to the many downtown attractions in Nashville.
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Jim, We appreciate you taking the time to share your recent stay with us and we are pleased to learn that you enjoyed the location of our property. We are truly excited to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
1 out of 5
by A verified traveler

Posted Jan 18, 2017
Was not happy with this place.expedia was no help at all and they lie to get the sale.
Comment from Hotel Management
Feb 21, 2017 by Dan Deaver, Hotel Management
Dear Anonymous, We thank you for sharing your feedback on your recent stay with us and we sincerely apologize for the item of your stay that did not meet expectation as we assure you that is not the norm. It is our sincere hope that we may have the chance to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh PA

Great Times in Nashville

Posted Jan 17, 2017
Pros: Location Cleanliness Atmosphere
Location: Located in Nashville, close to the Ryman Theatre, Broadway, The Wildhorse Saloon, and McKendree United Methodist Church.
My best friend and I visited Nashville for a long weekend in January...The hotel, staff, and rooms were great. Everyone was so friendly and helpful...The location was perfect for us as we were able to walk to most of the places on our itinerary. Definitely plan to go back.
Comment from Hotel Management
Jan 19, 2017 by Dan Deaver, Hotel Management
Dear Elaine, We are more than thrilled by your review of your recent stay with us at The Sheraton Nashville Downtown. It is wonderful to hear that our associates were nothing but friendly and hospitable throughout your stay and we are also pleased to learn that you enjoyed our newly renovated guest rooms. We truly look forward to welcoming you back! Sincerely, Dan Deaver Hotel Manager