Ratings based on 987 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Somerset Ky

Great room and view but...

Posted Aug 11, 2015
Pros: The decor and room.
Cons: Room service, prices, hidden fees.
Location: Downtown, close to eateries. Mortons is right behind the hotel. A few blocks away are tons of restaurants and bars. The library is behind the hotel.
The room is nicely remodeled. A wonderful, comfortable bed was supplied with excellent linens. Our view of downtown Nashville could not have been better. The shuttle drove us to our plans in the city. Everyone was professional and courteous. Overall, the room and stay were amazing. The reason for the "but...", we got back to the hotel late and needed dinner so we opted for room service, understanding it was pricey, but we were trusting and hopeful. The room lacked a microwave, a refrigerator, and we never saw any means to get a snack other than to order in or go out. The food came and was hot but not cooked as described (example: "roasted" chicken came baked.) and all were very small portions. Alas, we were lucky we ordered dessert because that ended up being enough food and we retired. For 130 dollar room service, I expected Much, Much more. Also, it was never mentioned that you would pay an additional 29 dollars to park your car at the hotel, nice little hidden fee for an already expensive hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

A Close Walk, A Tough Park

Posted Jul 28, 2015
The hotel itself was beautiful with modern, clean rooms, although the bathrooms were small. Within walking distance to Broadway which was a plus but the hotel also has a shuttle which we highly recommend -- the driver gives you a mini history tour and points out top attractions. We were disappointed at the parking situation and frankly felt mislead by the charge. At checkin, we were told "Parking for guests is easy, just use your room key to get in and out of the garage!" and not once did they mention a price. We stayed one night and, inclusive of tax, payed close to $45 for parking (ouch).
1 out of 5
by A verified traveler from ny

Close to downtown

Posted Jul 26, 2015
Air conditioner not working well . Beds are too small . Bathroom was dirty . The one thing that was good close to downtown .
3 out of 5
Recommended
for Everyone
by A verified traveler from Western Ky

Squeezing pennies

Posted Jul 21, 2015
They always get all they can out of you. If $300 a night isn't enough for a hotel room. I understand that parking is not free. And they tell you parking is $29. The garage sign says most you can be charged for a days parking is $29. As soon as you get into hotel they want the garages parking ticket and they throw it away. Then when you leave they say all you owe is parking but guess what, that $29 has transformed into $42.61. I'm sure the garage gets $29 and the hotel charges there fee added onto it. On the bill they call it a Facility Fee and a Facility Service Fee. I think you would be best off just to keep your parking garage ticket and pay $29 when you leave garage. --- Its always something
5 out of 5
Recommended
for Couples
by A verified traveler from springfield, illinois

Excellent room close to downtown Nashville

Posted Jul 20, 2015
Pros: mostly the location, but everything was good
Cons: wifi was hard to access
Location: we ate at Pucketts grocery just down the street and walked to such venues as Tootsie's, Legends, Rippy's, and the Big Bang
i visited with my daughter who is moving to Nashville for a job and was apartment hunting. The Sheraton was in a wonderful location! We used Uber rides to tour the apartments but then walked to bars and restaurants in the evenings. The room was spacious and clean, the bar was very nice, and there was an attached parking garage.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wife loved it!

Posted Jul 19, 2015
Pros: Clean, updated, and lovely breakfast/evening reception on 24th floor for those staying at club level.
Cons: Drop off/entrance point is not separated enough from the traffic flow; felt a bit unsafe on a relatively busy street.
Location: Located a short walk from EVERYTHING fun to do in downtown Nashville. Great location.
Clean, comfortable, friendly staff, easy valet service...a perfect place to stay for our very first trip to Nashville.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2015
Good experience. Great location. Clean rooms. Would definitely recommend this hotel to others.
2 out of 5
by A verified traveler

Bad

Posted Jul 17, 2015
They booked our room we paid 400 for 2 months in advances deserve completely booked and finally after 3 hours gave us a room that was out of order and started leaking the next day
4 out of 5
Recommended
for Everyone
by A verified traveler

Girl's Trip

Posted Jul 15, 2015
Pros: Friendliness, cleanliness, location
Cons: They were cleaning the lobby floor everyday and closing off areas without clearly marking what they were closing off...
Location: Broadway, LP Field, Bridgestone Arena, Country Music Hall of Fame, FOOD!
A great value for the price! This hotel is a couple of blocks off of Broadway and across the street from the capitol building. It is within walking distance to everything from Broadway to the Country Music Hall of Fame. There are parking lots around the area if you do not want to valet. Staff was friendly, room was clean, and it was near the action!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Jul 15, 2015
Loved Nashville,this was a beautiful hotel,great location.