Ratings based on 130 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Dog fee

Posted Nov 28, 2016
Pros: Most everything except steep valet fee and dog fee.
Cons: lower fees
Location: good
Excellent hotel but $75 is way too much for dog fee.
Comment from Hotel Management
Nov 28, 2016 by Dan Deaver, Hotel Management
Dear Claire, Thank you for taking the time to review your recent stay with us and we greatly appreciate your feedback. It is our sincere hope that we may have the chance to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
4 out of 5
by A verified traveler from Hamilton

Best Concierge we've ever encountered.

Posted Nov 28, 2016
Kelcie Borton our concierge was Nicer than any previous concierge we have encountered. 3 words to describe her. Professional, knowledgeable and informative.We'd go back to this hotel just because of her. we could go on and on, but I think this says it all. A very sweet girl.
Comment from Hotel Management
Nov 28, 2016 by Dan Deaver, Hotel Management
Dear Ron, We greatly appreciate you taking the time to review your recent stay with us at The Sheraton Nashville Downtown and we are thrilled to learn that Kelcie was nothing but helpful and professional. We will be sure to pass along the kind words to her. Sincerely, Dan Deaver Hotel Manager
5 out of 5
by A verified traveler from Toronto, Canada

Nice hotel within walking distance to downtown

Posted Nov 22, 2016
Cons: I would of liked to have a housecoat provided
Location: Within walking distance to broadway, Ryman auditorium, Johnny Cash Museum....
Was able to check in immediately, staff were friendly and helpful at all times
Comment from Hotel Management
Nov 28, 2016 by Dan Deaver, Hotel Management
Dear Anonymous, We thank you for your recent review and are thrilled to know that our associates were friendly and helpful throughout your stay! It is our sincere hope that we may have the chance to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
5 out of 5
by A verified traveler from US

Will stay here again!

Posted Nov 7, 2016
Pros: Good customer service, large room, nice furnishings.
Cons: We never had a chance to use the pool or Fitness center so we wish we had an option to not pay the facility fees if we weren't going to use them.
Location: This hotel is in a perfect location for restaurant downtown and all the honky tonk on Broadway. We never even had to use the shuttle!
We come to Nashville often but this was the first time we stayed at the Sheraton downtown. The staff at this hotel were super and we had a nice large comfortable room. We will definitely stay at the Sheraton downtown Nashville everytime we come back!
Comment from Hotel Management
Nov 7, 2016 by Dan Deaver, Hotel Management
Dear Kandace, We are more than thrilled by your review and love to hear that you will be coming back to see us again in the future. It is wonderful to know that you enjoyed our newly renovated guest rooms as well as had a great experience with our associates! We look forward to seeing you again soon! Sincerely, Dan Deaver Hotel Manager
4 out of 5
by A verified traveler from US

Music city bound

Posted Nov 3, 2016
Location: Hall of fame- Johnny Cash museum- Hockey and football stadiums endless bars, music and shops. Uber is great there.
Room neat and clean. Funny as it sounds found pillows to soft. Had problem with phone and staff had it replaced quickly. Five to ten minute walk down hill to town. Shuttle service to and from town was excellent. Hotel gives you card with shuttle cell number to call when ready to get picked up. Has plenty of pickup and drop off points. Concierge Service rooms available for extra charge. We felt it was worth it. They have Breakfast , water and soda during day and appetizers 4-7. Staff in there also great. Good location. We will be back.
Comment from Hotel Management
Nov 3, 2016 by Dan Deaver, Hotel Management
Dear John M, We are pleased to know that you will be back to see us and we are even more pleased to hear that your stay with us was enjoyable. We are thrilled to know that you took advantage of a few of our on property amenities such as the shuttle and our concierge level. We look forward to seeing you in the future! Sincerely, Dan Deaver Hotel Manager
5 out of 5
by A verified traveler from seattle

Great hotel, great location!!!

Posted Nov 1, 2016
Pros: We loved the friendliest staff ever! The hotel is in a great location, we walked everywhere!!
Cons: nothing
Location: In downtown Nashville. Walked to Broadway street, bridges, concerts, museums. We even walked to Vanderbilt University!
This was the best experience I have ever had with a hotel! The staff was beyond fantastic!!!! Everyone was so polite and friendly!! Made our stay in Nashville so much fun!!
Comment from Hotel Management
Nov 2, 2016 by Dan Deaver, Hotel Management
Dear Marcia, We could not be more thrilled to hear of our experience with us at The Sheraton Nashville Downtown and specifically your experience with our associates! Please come back and see us again soon! Sincerely, Dan Deaver Hotel Manager
5 out of 5
by A verified traveler

Beste Wahl in Nashville.

Posted Nov 1, 2016
Pros: Megazuvorkommendes Personal. Kelcie, die Concierge, uebertrifft alle. Besser geht es nicht.
Cons: Kann nichts finden. Alles war super. Keine Beanstandungen.
Location: Sehr zentral, alles zu Fuss zu erreichen.
Comment from Hotel Management
Nov 3, 2016 by Dan Deaver, Hotel Management
Dear Gallo, Thank you for sharing your recent experience with us here at The Sheraton Nashville Downtown. We are pleased to hear that Kelcie took good care of you during your stay and we thank you for choosing the Sheraton! Sincerely, Dan Deaver Hotel Manager
5 out of 5
by A verified traveler from George West, United States of America

Good location

Posted Nov 1, 2016
We had a nice stay at this hotel. It was within walking distance to all the fun honky tonks. If you forget something there is a Walgreens right around the corner and a Starbucks next to it. The staff was extremely helpful and friendly. Outstanding hotel.
Comment from Hotel Management
Nov 2, 2016 by Dan Deaver, Hotel Management
Dear Sheryl Hope, We are pleased to hear that you enjoyed your stay with us and that you liked our location to all of the downtown attractions. We thank you for choosing The Sheraton Nashville Downtown. Sincerely, Dan Deaver Hotel Manager
3 out of 5
by A verified traveler from NYC

No more white parties

Posted Oct 31, 2016
The hotel needs to be wary of the acoustics within the high ceiling inside architecture. When you have a DJ dance party in the atrium, the hotel guests staying in the hotels suffer from the noise blasting through the hotel room door until the party is finally over. The concierge is good but seems to take many breaks in odd times and is unavailable. The hotel should not be automatically charging for facilities fees. Like all other hotels, it should be an option and charged when a guest wants to utilize the gym/pool.
Comment from Hotel Management
Nov 2, 2016 by Dan Deaver, Hotel Management
Dear Anonymous, Thank you for taking the time to review your recent stay with us at The Sheraton Nashville Downtown. We greatly appreciate all of your feedback and will use it to only better each guests experience with us! It is our sincere hope that we may have the chance to welcome you back in the future! Sincerely, Dan Deaver Hotel Manager
4 out of 5
by A verified traveler

Posted Oct 25, 2016
Was there for a quick weekend get away. Walking distance to Stadium, to Broadway where all the action is at night. Staff was all very pleasant.
Comment from Hotel Management
Oct 31, 2016 by Dan Deaver, Hotel Management
Dear Anonymous, We are pleased to hear that you enjoyed your stay with us and that our associates provided you with nothing but pleasant and hospitable service! We thank you for choosing the Sheraton! Sincerely, Dan Deaver Hotel Manager