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Reviews of Sleep Inn Nashville - Brentwood - Cool Springs

2.5 out of 5
Sleep Inn Nashville - Brentwood - Cool Springs
1611 Galleria Blvd, Brentwood, TN

Reviews

8.0

Very Good

Rating 10 - Excellent. 379 out of 985 reviews" "
Rating 8 - Good. 358 out of 985 reviews" "
Rating 6 - Okay. 152 out of 985 reviews" "
Rating 4 - Poor. 58 out of 985 reviews" "
Rating 2 - Terrible. 38 out of 985 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and neat. Employees were very friendly and helpful. Decent restaurants nearby.
Stayed 1 night in Apr 2024

10/10 Excellent

Boomer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel is nice and clean. The area around the hotel is quiet. It’s the staff that makes the stay a good one. The staff of the hotel are friendly and attentive. The breakfast served every morning has a nice selection of foods to choose from and served hot and fresh. Any issue or question I had was answered or taken care of immediately and efficiently. I really enjoyed my stay and look forward to staying here again. The staff is great. I can’t say enough about how hard they work to make your stay a good and enjoyable experience. Thank you.
Response from Dee on Apr 12, 2024
Thank you so much for your feedback!!! we are glad to hear from you. We can't wait to see you again in the near future!

6/10 Okay

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was okay except for the fact that my son and his family got there at 10 pm and were woken up by people yelling and trying to get in their room. They were in the room next door and had an adjoining door, so they tried getting in that way and so my son had a hard time sleeping that night. I think it is the front desk job to tell people to respect other people who may be sleeping.
Stayed 1 night in Mar 2024
Response from Dee on Apr 12, 2024
Thank you so much for your feedback. We apologize that your experience wasn't as pleasant as you had expected. We strive to keep all of our guest happy. We have heard your concerns and addressed this matter with staff on how to better handle similar situations if this occurs again. We are hopeful for an opportunity to recapture your business to be able to demonstrate a more pleasant experience. Please do not hesitate to give us a call for your future lodging needs. Thanks.

6/10 Okay

Bryan

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Dee on Mar 26, 2024
Hi Bryan,We appreciate your taking the time to write a review. Our hotel staff works very hard around the clock to ensure our guests have a comfortable and enjoyable stay. From our complimentary hot breakfast in the morning to providing clean rooms, fresh linens and fluffy towels etc. via our daily housekeeping service, we are committed to providing our guests with excellent amenities at a great value. We would love to get your specific feedback on how we could make guest experience even better. We hope you will give us another chance to serve you again. Rest assured, we will strive even harder in future to earn a 5/5 score on all our guest reviews. Thanks.

10/10 Excellent

Evadyne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and staff is efficient. I also like the breakfast!
Stayed 1 night in Feb 2024
Response from Dee Buchanan on Feb 27, 2024
We are glad to hear that we met your expectations. We would love to see you again in the near future for your lodging needs. Thank you again for your feedback.

2/10 Terrible

Lucia

Stayed 3 nights in Feb 2024
Response from Dee Buchanan on Feb 23, 2024
We appreciate your rating. Guest feedback help us to know where we stand. I apologize that your stay wasn't as expected and we're hopeful for another opportunity to make things right. Please call us directly to discuss your concerns further and see how we can make a wrong experience better. Looking forward to hearing from you. Thanks.

6/10 Okay

Shari

Liked: Cleanliness, staff & service
Was average for an overnight stay. Lights and outlet on one side of the bed not working. Toilet not working properly. Maintenance not available to fix either. Room was small but clean.
Stayed 1 night in Feb 2024
Response from Dee Buchanan on Feb 23, 2024
Thank you for bringing this to our attention. We strive hard to make each experience a great one. I apologize that your expectations weren't met and we want you to rest assured that we have handle your issues accordingly. Please allow us to make things better on a future stay. We hope to hear from you soon.

10/10 Excellent

Evadyne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was personable. Shower clean w hot water.
Stayed 1 night in Feb 2024
Response from Dee Buchanan on Feb 23, 2024
Thank you for your feedback. We are glad to hear that your stay went well. We would love to accommodate your lodging needs in the near future, please don't hesitate book us for your next trip.

6/10 Okay

Gabrielle

Traveled with family and small children
Liked: Cleanliness
The one positive was the location, right off of SR 65 and near plenty of restaurants and shopping. Hot breakfast in the morning was average. Our room was clean for the age of the hotel. I was disappointed that we could not use the AC, as it was too loud and actually scared my younger kids. There was no staff available at the front desk for me to address this as we were departing.
Stayed 1 night in Feb 2024
Response from Dee Buchanan on Feb 6, 2024
Thank you so much for your feedback. We value all feedback because it help us know where we stand and where we have room for improvement. Thank you for bringing this matter to our attention. I apologize that our agent was away assisting another guest at the time of your need. We have considered your feedback and have made attempts to rectify where needed. We hope to see you again in the near future.

10/10 Excellent

Cesar

Response from Dee Buchanan on Feb 23, 2024
We are so thrilled to receive a perfect rating. We look forward to seeing you again soon! Thanks.

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Dee Buchanan on Feb 6, 2024
Thank you for your rating!

8/10 Good

Marsha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms but clean and met our needs for a quick overnight stay. Place was quiet
Stayed 1 night in Dec 2023
Response from Dee Buchanan on Feb 6, 2024
Thank you for your feedback. We're glad to hear that overall your stay was good. We look forward to seeing you again in the near future!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very marginal
Hotel is run down and in great need of upgrading. Accessible room was not really accessible -only one lone hand bar in shower and no handles near toilet.
Stayed 1 night in Dec 2023
Response from Dee Buchanan on Feb 6, 2024
Thank you so much for your feedback. We value all feedback because it help us know where we stand and where we have room for improvement. We have considered your feedback and have made attempts to rectify where needed. We hope to see you again in the near future.

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities
The older building has been recently renovated and although there are a few bumps and bruises on the wall, the decor and atmosphere is nice. The shower was amazing and very clean. The beds were firm but comfortable. The breakfast matched and surpassed the breakfast at the hotels down the road that charged twice as much. Biscuits and gravy, waffles, cereal, muffins, fresh fruit, eggs and sausage, etc. all served starting at 6:30 on a weekend, not 7 like nearby hotels. Friendly staff. You are a block away from malls, stores and restaurants. I'd stay there again.
Stayed 2 nights in Dec 2023
Response from Dee Buchanan on Feb 6, 2024
Thank you so much for such a positive review. We greatly appreciate hearing how happy our guest were. I am hopeful that you will return in the near future to stay with us again. Can't wait to see you soon!

8/10 Good

Ronnie

Traveled with family
Liked: Cleanliness, staff & service
Good place to rest
The place was clean but needed some maintenance. Several ice machines and vending machines were out of order. Rooms were clean but mattresses were too firm for my liking. Enjoyed continental breakfast though breakfast area was a bit small and crowded. Had two quiet nights there. Easy to find and convenient to many restaurants and shopping.
Stayed 2 nights in Dec 2023
Response from Dee Buchanan on Feb 6, 2024
Thank you so much for your feedback. We value all feedback because it help us know where we stand and where we have room for improvement. We have considered your feedback and have made attempts to rectify where needed. We hope to see you again in the near future.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dasheaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping. Actually walking distance. Hotel was clean. Customer Service was great
Stayed 1 night in Dec 2023

10/10 Excellent

Ranada

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2023

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room seemed very modern and roomy. It was the brightest room I’ve ever stayed in when it comes to hotels!
Stayed 2 nights in Nov 2023
Response from Dee on Nov 6, 2023
Thank you so much for your feedback. We are so glad to hear that you enjoyed your stay and your expectations were met. We look forward to seeing you again in the near future. Thanks.

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommended this hotel. Big room, very clean, breakfast was hot eggs, sausge, potatoes, waffles, bagels. Fruit, cerel, dnish, anything you could ant for buffet.
Stayed 1 night in Nov 2023
Response from Carice on Nov 3, 2023
Thank you for your feedback Rita. Glad you enjoyed your stay.Have a great day!

10/10 Excellent

Rosemary

Stayed 2 nights in Oct 2023

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Great location for us. They had breakfast. On-site parking a bonus. Would stay again.
Stayed 7 nights in Oct 2023
Response from Carice on Oct 23, 2023
Hello Erica,Thank you for the positive feedback, glad you enjoyed your stay!Hope to see you soon.

8/10 Good

Lonnie

Stayed 1 night in Oct 2023
Response from Carice on Oct 23, 2023
Hello Lonnie,Thank you for the positive rating, glad you enjoyed your stay!Hope to see you soon.

2/10 Terrible

Gary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Carice on Oct 20, 2023
Hello Gary,Thank you for your rating. I'm sorry to see you weren't pleased with your stay. Hope we have room in the future to make things right.Have a great day!

2/10 Terrible

Susanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is not handicapped accessible making it difficult for a handicapped person.
Stayed 1 night in Oct 2023
Response from Dee on Oct 16, 2023
Thank you for your feedback. Upon looking at the booking I see that a handicap room wasn't what you selected. I apologize and understand how frustrating this can be, but in the future please check and confirm with the hotel to specify a handicap accessible room. Please allow us another opportunity if you're ever in the brentwood TN area.

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property close to dining and shopping in a safe area
Stayed 1 night in Sep 2023
Response from Dee on Oct 16, 2023
Thank you for your feedback. We appreciate all feedback. We are grateful that your stay went good and we look forward to seeing you again soon.

6/10 Okay

Reuben Raj Kumar

Business traveler
Liked: Staff & service, amenities
The AC was noisy all night
Stayed 1 night in Oct 2023
Response from Dee on Oct 16, 2023
Thank you for your feedback. Next time just make sure you bring it to our attention to give us the opportunity to make things right during your stay. If you are ever in the area again please give us the chance to make a future stay more pleasant. Looking forward to another opportunity soon.

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dee on Oct 10, 2023
Thank you for your rating! We look forward to seeing you again soon!!!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Dee on Oct 10, 2023
We appreciate your amazing rating! We're so glad that every expectation was met. We look forward to seeing you again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dee on Oct 10, 2023
Thank you for your rating. We appreciate your feedback. We hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Dee on Oct 4, 2023
Thank you for your rating. We appreciate all feedback. It helps us to know where we stand as a whole. We look forward to having you stay with us again in the near future. Thanks.

10/10 Excellent

recursive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in lady was especially nice. Rooms were very clean and comfortable and truly clean towels with NO stains!
Stayed 1 night in Sep 2023
Response from Dee on Oct 4, 2023
Thank you for your feedback. We are so glad to hear that your stay went well. Please do not hesitate to give us a call for your future lodging needs.

8/10 Good

Christopher

Stayed 1 night in Sep 2023
Response from Dee on Oct 16, 2023
Thank you so much for your rating. We look forward to seeing you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Dee on Sep 25, 2023
Thank you for your amazing rating. We are glad to see that your stay met your expectations. We can't wait to see you again in the near future.

10/10 Excellent

Tawanna

Traveled with family
Liked: Property conditions & facilities
Excellent property to stay at after enjoying The Pilgrimage Festival.
Stayed 1 night in Sep 2023
Response from Dee on Sep 25, 2023
Thank you for your amazing rating. We love to receive feedback from our guest, it shows us where we stand and where we could improve if needed. We would love to have you stay with us again in the near future. See you again soon!

6/10 Okay

Meredith

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
Front desk check-in lady clearly does not like her job. Not friendly or welcoming at all. Other than that the hotel was fine. Average.
Stayed 2 nights in Sep 2023
Response from Dee on Sep 20, 2023
Thank you for your feedback. We appreciate hearing from our guest. We take all feedback into consideration and work diligently to address all concerns. It is our ultimate goal to make sure we are making our guest happy and crating memorable stays. We are hopeful for another opportunity to change your original experience. Please do not hesitate to call us for your future lodging needs.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and location
Great stay. The room was clean and comfortable. Location was convenient. There is an Anytime Fitness a few miles away and plenty of shopping options. The elevator was a little quirky the first evening (took a long time to get moving). The one thing that I did not like about the room was the bathroom door. It was a sliding door that did not lock or even latch. When fully closed, there was a gap between the door and the frame which could be awkward depending on who else is in the room. The breakfast buffet included multiple hot options, fresh fruit and several other good options. Our stay was Saturday to Sunday and we visited Aspen Grove Christian Church for an amazing tine of worship before leaving the area.
Stayed 1 night in Sep 2023
Response from Dee on Sep 6, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Nashville - Brentwood - Cool Springs and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

2/10 Terrible

Jonathan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here
Manager would not provide refund after a disgusting housekeeping situation occurred.
Stayed 2 nights in Aug 2023
Response from Dee on Sep 4, 2023
We apologize for any inconvenience you may have experienced. We take pride in being one of the cleanest hotels as evidenced by our reviews. Rest assured, we have instructed our housekeeping staff to be even more diligent in the future.And, we were happy to compensate you for the matter when you brought it to our attention. Please let us know if you have any further concerns. Thanks.

8/10 Good

Joshua

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel is very clean. Breakfast was good each morning. Staff is very friendly and accommodating. Rooms are clean and nice, beds are a little firm but comfortable. Showers are great, good water pressure and stays hot. AC in room gets cold but is a little loud. Pool seemed very clean and great but we didn’t actually use it. Convenient location for shopping and dining. A good stay outside of Nashville without the busy life of downtown Nashville. Would recommend.
Stayed 3 nights in Aug 2023
Response from Dee on Sep 4, 2023
Thank you for your feedback. We are glad to hear that your stay went well. Your feedback let' s us know where we stand, or where we have room for improvement. We can't wait to see you again in the near future. Thanks.

10/10 Excellent

Tamzen, Shrewsbury

Liked: Cleanliness, staff & service, property conditions & facilities
Easy on & off the highway. Plenty of shopping near by
Stayed 2 nights in Aug 2023
Response from Dee on Aug 27, 2023
Thank you so much for your feedback. We are delighted that we received a 5 star rating. We are glad that your expectations were met, and your overall stay was pleasant. Please do not hesistate to choose us for your future lodging needs. Thanks.

10/10 Excellent

Kristen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I would say the quality of stay is great for the price. The staff at this location are kind and very helpful. The facility is older, but it is kept clean and maintained. I would stay here again.
Stayed 1 night in Aug 2023
Response from Dee on Aug 22, 2023
We are so glad that you took the time to leave a review of our property. We appreciate all guest feedback. We are looking forward to seeing you again in the near future, so please don't hesitate to reach out to us for your future lodging needs.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dee(GM) on Aug 21, 2023
Hi Sarah,Just a brief note to say "thank you" for your excellent review score for our hotel. Our staff and I are so glad you enjoyed your recent stay at Sleep Inn located in the vibrant Cool Springs/Brentwood area. Please come visit us again soon.Best regards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dee on Aug 16, 2023
Thank you for your feedback. We are thrilled to see the rating it let's us know we are meeting expectations and more. We would love to have you as a guest again in the future. Don't forget to give us a call for your lodging needs. See you next time.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The property in a hole is Greek to switch. The laundry room was more than just one washer at one dryer.
Stayed 1 night in Aug 2023
Response from Dee on Aug 20, 2023
Thank you so much for your feedback. It is greatly appreciated. We would love to have you as our guest again in the near future. We hope to see you soon!

10/10 Excellent

Stacy

Stayed 2 nights in Aug 2023
Response from Dee on Sep 4, 2023
Thank you for your rating. We are thrilled to hear that your stay went good. We are hopeful that we will see you again in the future.

10/10 Excellent

Shasta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean. Best I have stayed in since I started traveling for work.
Stayed 1 night in Aug 2023
Response from Dee on Aug 14, 2023
Thank you for your feedback. We appreciate all feedback. It helps us see where we have room for growth. I am delighted to hear that your overall stay was great. We are looking forward to seeing you again in the near future.

10/10 Excellent

Cristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Dee on Aug 20, 2023
Thank you so much for your rating. We are thrilled to hear that we met your expectations. Please don't forget to look us up for your future lodging needs, We look forward to seeing you again.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Dee on Aug 14, 2023
We appreciate all feedback. It helps us see where we have room for improvement. I am delighted to hear that your overall stay was great. We are looking forward to seeing you again in the near future. Please don't hesitate to give us a call for your lodging needs.

8/10 Good

Barrie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great front staff. Comfortable room. Good breakfast choices
Stayed 1 night in Aug 2023
Response from Dee on Aug 12, 2023
Thank you for your feedback. We appreciate all our guest input. It helps us to see where or if there is need for improvement. We are glad that your expectations were met and we look forward to seeing you again soon in the near future.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Beds comfortable and clean, quiet, and central air worked great. Front desk staff very helpful.
Stayed 1 night in Aug 2023
Response from Dee on Aug 10, 2023
Thank you so much for your feedback. We are glad to hear that overall your stay was pleasant. We hope to see you again in the near future. Thanks.