Due to a water pipe bursting at the original hotel we booked, we were instructed to check in at a sister property. The person checking us in was super nice and helpful, but the room we were placed in had not been cleaned. Lights on, bed unmade, food everywhere, tv on, not to mention that three police officers were parked in form of the building and we could not pull up to unload! Then we had to go back and get a new room. The new room was clean (except for the hair in the bathroom on the walls and floor- it needs a deep clean), but it was incredibly musty/dusty smelling. The whole place needs a deep clean. Super disappointed in our check in, stay, and the property.
