- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water and no insulation - LOUD
This was one of the worst hotels I've ever stayed at. There were big dumpster right outside our window and people were throwing stuff and digging through it all night. The walls and floors have absolutely no insulation... You can hear everything. It sounded like there was an elephant wearing tap shoes above us. We got no sleep and to top it off, we had NO HOT WATER. What hotel in a major US city doesn't have hot water? We tried to get ahold of Stay Alfred multiple time with no success. I contacted Hotels.Com to try and get a solution but they were extremely unhelpful. Their only solution was for me to purchase and move hotels for our remaining nights. I have filed two complaints now with the Billing department AND the marketing/sales team but have never received an email or a call to rectify. Absolutely the worst service I've had. It's so disappointing to be a loyal gold member and not get any help.