Indoor pool

Reviews of Super 8 by Wyndham Hermitage Nashville

2 out of 5
Super 8 by Wyndham Hermitage Nashville
1414 Princeton Place, I-40, Exit 221B from Nashville, Hermitage, TN

Reviews

6.6
Rating 10 - Excellent. 183 out of 1002 reviews" "
Rating 8 - Good. 285 out of 1002 reviews" "
Rating 6 - Okay. 237 out of 1002 reviews" "
Rating 4 - Poor. 147 out of 1002 reviews" "
Rating 2 - Terrible. 150 out of 1002 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Katie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely disgusting. Pictures are deceptive.
Response from Manager on Mar 27, 2024
Hello Katie, We're sorry to hear about your experience. Your feedback is valuable, and we will ensure it is shared with the relevant team for further review and improvement. Thank you for taking the time to share your thoughts with us.

8/10 Good

Jake

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, safe, private location close to the highway.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Jake,We are pleased to hear you found our location convenient for your travels. Your comfort and safety are our top priorities. Should you have any further feedback, please do not hesitate to reach out to us directly.

6/10 Okay

Joseph

Traveled with partner
Nice ppl
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Joseph, We are pleased to hear that you found our staff to be friendly. Guest satisfaction is our top priority, and we strive to provide exceptional service to all our visitors. Should you have further feedback or require assistance, please feel free to reach out to our management team for further assistance.

10/10 Excellent

Reniel

Liked: Cleanliness, staff & service, property conditions & facilities
EASY PARKING AND ROOM ACCESIBLE
Stayed 2 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Reniel,Thank you for choosing our hotel and for taking the time to share your feedback. We're glad to hear that you found our parking convenient and that your room was accessible. We strive to provide a seamless experience for our guests, and we appreciate your positive comments. Should you have any other concerns or suggestions, please feel free to reach out to our management team directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

X-Zaviouse

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello X-Zaviouse,Thank you for sharing your positive feedback! We are thrilled to hear that you had a great stay with us. We strive to provide exceptional experiences for all our guests and it's wonderful to know that we succeeded in making your stay enjoyable. We hope to welcome you back in the near future for another wonderful experience.

4/10 Poor

Lexie

Disliked: Amenities
Was very rude,and didn't have my room ready
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Lexie, We apologize for any inconvenience you experienced during your stay with us. Our team strives to provide excellent service and we are disappointed to hear about your encounter. We appreciate your feedback and will be addressing it with the appropriate departments. Thank you for bringing this to our attention.

10/10 Excellent

Lexie

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Lexie,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all really nice and clean just a little noisy
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Joseph,Thank you for your feedback. We apologize for any inconvenience caused by the noise during your stay. We appreciate your kind words about the cleanliness of our hotel. We will share your comments with our team to ensure we provide a comfortable and enjoyable experience for future guests.

10/10 Excellent

Lexie

Traveled with family
Liked: Amenities, property conditions & facilities
Love it
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Lexie,Thank you for your kind words! We're thrilled to hear that you loved your experience at our hotel. We strive to provide excellent service and create memorable stays for our guests. We hope to welcome you back again in the future for another enjoyable stay.

8/10 Good

Danny

Liked: Cleanliness, staff & service
Rented a non-smoking room. Got to the room and it wreaked of cigarettes very badly. Large cigarette burn on the bed. They staff was very nice and did move us to a room that was fresh and smelled clean. The breakfast was coffee that was like water, toast, small muffins, and a waffle maker.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Danny,Thank you for sharing your feedback with us. We apologize for the inconvenience you faced regarding the odor and the condition of the initial room. We appreciate your kind words about our staff's responsiveness in promptly moving you to a fresh and clean room. Regarding breakfast, we apologize if it didn't meet your expectations and we will take your feedback into consideration for future improvements. We hope you had a comfortable stay overall and would love to welcome you back in the future.

4/10 Poor

Pam

Disliked: Property conditions & facilities, room comfort
Older place. Dirty outside of rooms. Rooms fairly clean. Indoor pool not closed but filthy. Minimal breakfast. Minimal.
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Pam,Thank you for sharing your feedback with us. We appreciate your comments on the cleanliness of our rooms and apologize for any inconvenience caused by the condition of our outdoor areas. We will certainly pass this information along to our team for further attention. Concerning our indoor pool, we apologize for any disappointment you experienced, and we appreciate your understanding as we work diligently to ensure it meets our high standards. We appreciate your feedback on our breakfast offering and will take it into consideration for future improvements.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smell really bad the dam dog next door was breaking all night sheets had holes n then from the smoking 🚬
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Anthony, Thank you for bringing your concerns to our attention. We apologize for any inconveniences you may have experienced during your stay. We strive to provide a pleasant stay for all our guests and regret to hear about the odor and noise disturbances you encountered. We appreciate your feedback and will pass it along to the relevant departments for further review and improvement.

10/10 Excellent

Howard

Stayed 2 nights in Nov 2023
Response from Manager on Dec 24, 2023
Hello Howard,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We hope to have the opportunity to welcome you back in the future for another memorable stay.

6/10 Okay

April

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello April, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced during your time with us. We strive to consistently provide an exceptional experience for our guests and will use your comments to improve our services. Please feel free to contact our management team directly with any further concerns you may have.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, friendly staff
Stayed 1 night in Sep 2023
Response from Manager on Nov 3, 2023
Hello June,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our staff to be friendly. We strive to create a welcoming atmosphere for all our guests and are thrilled that we succeeded in making your stay enjoyable. We appreciate your positive feedback and hope to have the pleasure of hosting you again in the future.

6/10 Okay

Ashley

Stayed 2 nights in Oct 2023
Response from Manager on Nov 21, 2023
Hello Ashley, Thank you for sharing your feedback. We appreciate your input and apologize for any inconvenience you may have experienced during your stay. We strive to continuously improve our services and will take your rating into consideration for future enhancements.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was more than helpful and super nice. And I loved the waffles from the waffle maker. There's also a laundry room. This motel is in a convenient location. Plenty of places to eat and right near the highway.
Stayed 3 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Margaret,Thank you for your kind review! We are glad to hear that our front desk staff provided excellent service and that you enjoyed the waffles from our waffle maker. It's great that the motel's convenient location near the highway and various dining options worked well for you. We hope to welcome you back in the future.

6/10 Okay

Kevin

Liked: Cleanliness
.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Kevin,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay and we appreciate your input. Please let us know if there's anything we can do to assist you further.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice
Stayed 2 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Steven,Thank you for your kind words! We're delighted to hear that our staff provided excellent service during your stay. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Grace,Thank you for the positive rating! We are glad you had an exceptional experience at our hotel. We look forward to welcoming you back soon!

8/10 Good

Lane

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Lane,Thank you for your positive feedback! We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

4/10 Poor

Joshua

Stayed 2 nights in Oct 2023
Response from Manager on Oct 15, 2023
Hello Joshua,Thank you for your positive review! We're glad you enjoyed your stay.

8/10 Good

Anna

Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Anna,Thank you for your rating. We appreciate your feedback and are glad you had such a great experience at our hotel. We look forward to welcoming you back in the future.

2/10 Terrible

juana, Hawthorne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Manager on Oct 6, 2023
Hello juana, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

mayra

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
one of the rooms i booked smelled like smoke.. even being a non-smoking room. when we complained.. we were given a bottle of fabreze. it was also super inconvenient that the indoor pool was also closed for the season?? lastly, there were roaches.
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello mayra ,Hello mayra, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 Good

Olive

Not a bad stay. Pleasant interaction with the front desk upon arrival. Room was a little beat up with a few roaches but generally clean enough otherwise. Thank you!
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Olive ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRATITUDE
It was easy to book a stay, the room was very clean and comfortable. Also close to hospital, food, entertainment and the highway
Stayed 3 nights in Sep 2023
Response from Manager on Sep 18, 2023
Hello Erika,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Hello Mark,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Barb

Disliked: Cleanliness, property conditions & facilities
Bathroom door was falling down stains in the chair not sure what it was walls were nasty we book this because it was a Wyndham well I guess we will rethink that in the future
Stayed 3 nights in Sep 2023
Response from Manager on Sep 17, 2023
Hello Barb,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Good

Reebecca

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello Reebecca,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Tasha

Traveled with family
Disliked: Cleanliness, property conditions & facilities
BAD SERVICE!!
Well, First off, my husband's blue belt was stolen from our room where he left it. There was hair, old blood between the bathroom door, my other room smelled, filthy floors and a will NEVER stay here again!! The area is convenient and excellent food service from the local restaurants!
Stayed 2 nights in Aug 2023
Response from Manager on Aug 30, 2023
Hello Tasha, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

8/10 Good

Sandra

Stayed 1 night in Aug 2023
Response from Manager on Sep 14, 2023
Hello Sandra,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Kathy

Stayed 2 nights in Aug 2023
Response from Manager on Sep 13, 2023
Hello Kathy,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Philip

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Manager on Aug 7, 2023
Hello Philip, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

bonnie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled bad stains everywhere on walls sink bathroom tv didn’t work and breakfast was a joke dry cereal and apples the pool filthy with bugs not cleaned probably in days. It was the worst motel I have ever stayed at the breakfast room was 100 degrees I will not ever stay at another super 8 it’s probably used for prostitution that’s how bad it was someone needs to send out a health inspector
Stayed 1 night in Jul 2023
Response from Manager on Aug 4, 2023
Hello bonnie,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Cindy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a hole in our bathroom even when we opened our room it had flies everywhere. It also smelled bad. There were drinking outside our room and the people were very noisy my baby couldn’t sleep.
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Cindy, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Jessica

Traveled with family and small children
Had a reservation for a king bedroom but received a 2 queen bedroom, because there was no more king bedrooms. There were two chairs in our room. One had a stain and the other one had a hole in it. For the price that I payed I wouldn’t expect much out of the hotel. Breakfast wasn’t that good. And there wasn’t a lot of choices. Apple juice tasted like water, and there was no orange juice. It rained at night at the lights flickered and the tv went down, because of the storm. We had a lamp that had 2 outlets on it and the outlets didn’t work. We tried to plug in our phone chargers behind the bed but couldn’t, so we had to plug it on the other side of the bed where me and my daughter were going to sleep in.
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Jessica, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Kaylee

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was very nice.. first room had cockroaches & stains all over couch and bed. Staff let us check out two other rooms to stay in to make sure no bugs/clean ect.
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Kaylee, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

8/10 Good

LUIS, COLLEGE PLACE

Traveled with family and small children
Liked: Cleanliness, staff & service
It was conveniently located, good price for the first days of the week.
Response from Manager on Jul 28, 2023
Hello LUIS,Thank you for taking the time to share your comments regarding our price. We appreciate you taking the time to share your experience.

8/10 Good

Mieka

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked it
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hi Mieka,Your high rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

breanna

Stayed 1 night in Jul 2023
Response from Manager on Aug 16, 2023
Hello breanna,Thank you so much for the incredible rating. We look forward to your next visit.

6/10 Okay

Shamika

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not worth what I paid, first and last time staying
Check in was a breeze, staff friendly. The room was nice but we had a broken ironing board, no do not disturb tags for the door, the refrigerator was not up to par at all, and the bathroom door would not close completely. The chair at then table/desk was stained so bad that we were scared to sit on it. They allow pets and we happen to be right next door to a couple with 2 dogs that barked continuously for an hour or better and late night at that. They advertise free hot continental breakfast which only included oatmeal, waffles, cereal, coffee, and juice. That will be my first and last time staying at that particular hotel.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Shamika, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Abel Zamudio

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Abel Zamudio,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Jeff

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Jeff
Was terrible, had to call office twice during the nite to complain about family that was above me, A child was jumping off furniture and running around the room until 2am then wike me up at 4 with a loud conversation. No sleep
Stayed 2 nights in Jul 2023
Response from Manager on Jul 20, 2023
Hello Jeff, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Marek

Liked: Cleanliness
No-thrills place for a night on a road
No-thrills place to spend a night on a way to other destination. We got clean room, the surroundings were quite and we had a good night sleep. Convenient, free parking. Free breakfast was a disappointing but, het, we didn't expect too much from a 2-star hotel
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Marek,Thank you for sharing your experience with us. We appreciate the input referring to our parking and your comments about our breakfast. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Poor

LEIDY

Disliked: Staff & service, property conditions & facilities, room comfort
Very sad to said this
Well to star we got there early The was a charge of 20 dollars For been early REALLY... the room said non smoked when we open the door pure cigarette..ufff The out side of this motel need painted it needs fix is nothing the show in the pictures For the price i have paid i will stay some where else definitely i will check more before i reserve.. But for been closer for the things i was supposed do we stay everything else was book Very sad have to said this But people if you going to reserve in hwre please make shore so a research
Stayed 3 nights in Jul 2023
Response from Manager on Jul 15, 2023
Hello LEIDY,Thank you for sharing this honest review and feedback about our price as well as our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were expecting more for breakfast. It basically consisted of cereal and waffles. The staff was very friendly and nice, the pool was amazing, however it was very hard to exit the hotel due to traffic but I know that is nothing the hotel can do anything about.
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hello Michelle,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and also our breakfast. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

William

Stayed 4 nights in Jun 2023
Response from Manager on Jul 9, 2023
Hello William, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.