Ratings based on 302 Verified Reviews

3.4 out of 5
70% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from North Carolina

Location to I-40 is Hotel's Greatest Asset

Posted Nov 22, 2017
Pros: Location
Cons: I don't even know where to start. The gentleman at the front desk was polite and courteous. "Breakfast" was minimal.
Location: Right off Interstate 40. Walmart within one mile.
This was a stopover on a cross country trip fro my wife and me from North Carolina to New Mexico. While the location is in direct proximity to I-40, and a WalMart is less than one mile from the motel, the room smelled as if chemicals had been dumped inside to prevent any other pervasive smells.
Comment from Hotel Management
Nov 23, 2017 by Manager, Hotel Management
Our apologies for all the inconveniences you had with your stay like amenities and cleanliness.We are taking efforts to offer our guests a better stay,but somehow it has not worked for you.Your review is serious to us and we will take effective actions
3 out of 5
by A verified traveler from Alabama

Dissapointed

Posted Nov 14, 2017
I made my reservations through Expedia. I don’t know where the mixup occurred but my room was supposed to be accessible. I am paraplegic and have been for 40 years and can’t imagine I would have made the reservations for a room for two with queen beds. When I called before my trip I was told I made a mistake by someone who was very rude. Accessible rooms were sold out. It also was very noisy and the continental breakfast was crammed into a tiny lobby. All for $130 a night. I would not recommend this hotel!
Comment from Hotel Management
Nov 18, 2017 by Manager, Hotel Management
Thank you for your feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I'm sorry you received unacceptable service from our staff.and room type issue.
4 out of 5
by A verified traveler from TN

Posted Nov 5, 2017
Pros: It was clean and keep up
Cons: Was satisfied with what I got don't expect a rose garden
Location: was at Vanderbilt hospital in Nashville Tn.was a little disappointed that we got no discount on the bill, when Red Roof Inn was giving a discount
Lot better than the one in Conn.that do not change the bed sheets, can see why head lice is a epidemic nation wide
Comment from Hotel Management
Nov 9, 2017 by Manager, Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasantly Suprised

Posted Oct 1, 2017
Check-in was a breeze and the staff was super nice. Our room was modernly updated, spacious, and very comfortable. Everything was cleanly. This is a Super 8 so you can't expect 5 star, so there were some minor paint chips and such but nothing that impacted our stay. They are frugal with the towels and toiletries. The bed was very comfy and we like the amenities such as fridge and microwave. The TV selection was also great. We did not partake in the complimentary breakfast, so I cannot comment on that. My only "meh" moment was when I realized that they had a lot of unoccupied rooms, but chose to put us right next to 3 other families. We would have preferred to be further away from the sounds, but it wasn't that bad.
Comment from Hotel Management
Oct 21, 2017 by Manager, Hotel Management
Dear Guest, Providing a comfortable stay at a competitive rate is important to us, so we're glad we accomplished this during your stay. We're pleased the DirectTV service added to your experience and that you found your room clean and comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

EXCELLENT HOTEL

Posted Sep 28, 2017
Pros: Everything !
Cons: Nothing
Location: Upscale dining, fast food dining, interstate access, Parthenon, Belle Mead Mansion, Belmont Mansion, Cheekwood Plantation and Gardens
Aside from the ugly color of the exterior, the room and bed was wonderful. The staff was wonderful. The check in/out was wonderful. The location was very convenient to the interstate, great places to dine (both dine in restaurants and fast food joints), shopping on down the road (Target, grocery, etc.). The location was convenient to getting downtown, if one wanted to go downtown; however, it was also convenient to historical sites. The room had great lighting. Although the exterior color and the price might give the impression of a low budget hotel, I would rate this one as being a 5 star hotel. It provides absolutely everything that one needs for lodging - including comfort.
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
Thank you for your brief review for our motel and detail about surrounding area we look forward to see you in future
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

GREAT STAY

Posted Sep 26, 2017
Pros: Friendly staff, ease in checking in/out, room cleanliness, comfort of bed (new condition), good lighting inside the room.
Cons: the ugly mustard yellow color on the exterior.
Location: Great location with easy access to everywhere in town, great restaurants nearby.
The exterior color is very ugly, but my room was clean and modernly furnished. Excellent bed to sleep on. Good lighting in the room. Staff was very friendly. Check in/out went smoothly. This was my first experience with Super 8 Motel, but I definitely will stay there again.
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
We would like to thank you for taking the time to wright review on Expedia . Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
3 out of 5
by A verified traveler from Chattanooga

OK

Posted Sep 21, 2017
The room is what you would expect from a Super 8. Nothing spectacular. The walls are paper thin so any noise, from an adjoining room or someone outside, you are able to hear.
Comment from Hotel Management
Sep 22, 2017 by Manager, Hotel Management
Thank you for staying with us and providing us with your valuable feedback. Please accept my sincerest apology for the unexpected experience you had with your room due to the outside noise.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

West Nashville

Posted Sep 15, 2017
Pros: New granite bathroom counter, sink and faucet.
Cons: Looked like they updated the rooms and the decors. Now get rid of the yellow color on the building.
Location: The only nice hotel west of Nashville
Don't let the outside facade fool you. We were pleasantly surprised when we opened the door to our room. The decor was nice, granite bathroom counter, nice and modern sink and faucet, new floor and carpet. The room was nice and clean.
Comment from Hotel Management
Sep 16, 2017 by Manager, Hotel Management
Thanks so much for the review. Your continued support and comments are very appreciated.
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean place in West Nashville

Posted Aug 26, 2017
Stayed 6 nights. Very basic room, but clean, good air conditioning, equipped with refrigerator and microwave oven - nice. Free breakfast - no eggs or bacon, but does have sausage gravy and biscuits. No pool. It served my purposes perfectly, which was to enjoy the eclipse and then tour Nashville's many attractions. By the way, this hotel is a stone's throw from the highway and maybe .5 miles from shopping and many restaurants.
Comment from Hotel Management
Aug 31, 2017 by Manager, Hotel Management
We wanted to say thank you for sharing the experience of your recent stay with us here at the Super 8 Nashville West. We are so delighted that you took time out to write this wonderful review.
2 out of 5
by A verified traveler

Would never stay again!

Posted Aug 25, 2017 on Hotels
I don't know how this hotel received more than 1 star. It was moldy, stains in the carpet, peeling wallpaper in the bathroom...to top it off I felt like something was crawling on me all night and I slept in my vehicle. I was not at all satisfied with this hotel. It was just a stop on the way to checking out universities in the area but I would have rather slept in the car...which I did!
Comment from Hotel Management
Aug 31, 2017 by Janak, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.