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Reviews of The Alexis Inn & Suites - Nashville Airport

2.5 out of 5
The Alexis Inn & Suites - Nashville Airport
600 Ermac Dr at Elm Hill Pike Corner, Exit 7, Hwy 155 N (Briley Parkway), Nashville, TN

Reviews

8.0

Very Good

Rating 10 - Excellent. 775 out of 1775 reviews" "
Rating 8 - Good. 517 out of 1775 reviews" "
Rating 6 - Okay. 236 out of 1775 reviews" "
Rating 4 - Poor. 123 out of 1775 reviews" "
Rating 2 - Terrible. 124 out of 1775 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Dakotah

Traveled with partner
Liked: Staff & service
The main areas (bed, bathroom, etc.) were clean but things like baseboards could use some work. The fan and heating/AC were quite loud. You could hear the noises of outside quite well. Otherwise, it was comfortable enough and decent value. The breakfast was great! The staff were friendly. Location is pretty good.
Stayed 1 night in Apr 2024

8/10 Good

Jerome

Traveled with group
Elevator was terrible
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 25, 2024
Dear Jerome, Thank you for the feedback. We sincerely apologize for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager

10/10 Excellent

Joanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I go to Nashville again, I would stay there.
Stayed 7 nights in Apr 2024
Response from Executive Manager on Apr 24, 2024
Dear Joanna, Thank you for your kind rating! We are glad you had such a positive experience during your time at Alexis Inn & Suites Nashville Airport, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Ms. RB, Executive Manager

2/10 Terrible

Cody

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Executive Manager on Apr 25, 2024
Dear Cody, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Ms. RB, Executive Manager

10/10 Excellent

Britney

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Facility was clean, beds were comfortable, rooms was clean. Staff was friendly and the breakfast was good. The only complaint that i have is there were no blackout curtains so the lights from the parking lot where shining right is our face all night
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 22, 2024
Dear Britney, Thank you for staying at the Alexis Inn & Suites Nashville Airport. We enjoyed your kind comments about our outstanding service and excellent accommodations. We value your comments regarding the curtain and have taken note of them. Thank you for sharing your review with fellow travelers, and we hope you will revisit the next time you visit Nashville!Ms. RB, Executive Manager

4/10 Poor

Embers

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had great ratings on Expedia but that wasn’t my experience. Checking in at 1130pm, the staff wasn’t rude but was far from pleasant. She made a few comments that were questionable and that started my experience. I booked a king bed and received two doubles. The room had an overwhelming smell of musk and dampness. The carpets had not been vacuumed. Spots on the walls, tables, ceiling and the sheets so wrinkled it looked like someone else slept in both beds. The bathroom floors were sticky. When I requested a different room I was told they were booked. This was a different woman who seemed annoyed at my request. Overall, I booked a room that I didn’t receive. The place smelled horrible and inside has not been renovated. The only extra star is for the lady who said good morning and was quite pleasant upon checking out.
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 21, 2024
Dear Embers, Thank you for being so specific in evaluating our hotel. We sincerely apologies for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve. Ms. RB, Executive Manager

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 20, 2024
Dear Lisa, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visitMs. RB, Executive Manager

4/10 Poor

Kimbra

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Executive Manager on Apr 19, 2024
Dear Kimbra, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Ms. RB, Executive Manager

2/10 Terrible

Indira

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 18, 2024
Dear Indira, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Ms. RB, Executive Manager

8/10 Good

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice & clean. There was hardly any water pressure in the shower
Stayed 4 nights in Apr 2024
Response from Executive Manager on Apr 17, 2024
Dear Heidi, We are pleased you chose Alexis Inn & Suites Nashville Airport for your recent visit to Music City. It is good to read that you loved our spotless property. We value your comments regarding the shower and have shared your comments with our maintenance teams. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager

8/10 Good

Ipek

Liked: Cleanliness, staff & service, property conditions & facilities
It's ok to stay couple days
Stayed 2 nights in Apr 2024
Response from Executive Manager on Apr 16, 2024
Dear Ipek, We are pleased you chose Alexis Inn & Suites Nashville Airport for your recent visit to Music City. We're thrilled that you loved our hotel and appreciate you recommending us. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager

10/10 Excellent

Lieanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very convenient to restaurants,
Stayed 2 nights in Apr 2024
Response from Executive Manager on Apr 15, 2024
Dear Lieanne, Thank you for staying at the Alexis Inn & Suites Nashville Airport and for sharing your excellent feedback. We are thrilled our location was close to the restaurants in Nashville, and it is also great to read you loved our spotless property! Thank you again, and we hope to see you again soon.Ms. RB, Executive Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the airport. A gas station right across the street. A spacious room with a small eating area with a table, two chairs, microwave and refrigerator.
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 16, 2024
Dear Barbara, Thank you for including Alexis Inn & Suites Nashville Airport in your travel plans! We enjoyed your kind comments about our convenient location close to the airport and many other places of interest. It is also great to know you loved our excellent accommodations. Thank you for sharing your review with fellow travelers, and we hope you will revisit the next time you visit Nashville!Ms. RB, Executive Manager

10/10 Excellent

Cary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful Room was clean and quiet Wonderful stay
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 14, 2024
Dear Cary, Thank you for the kind review! It is always a pleasure to hear from our guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we appreciate your compliments. Thanks for staying with us at the Alexis Inn & Suites Nashville Airport on your recent visit, and we do hope to see you again soon.Ms. RB, Executive Manager

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 12, 2024
Dear Richard, Thank you for the kind review! It is always a pleasure to hear from our guests. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. Thanks for staying with us at the Alexis Inn & Suites Nashville Airport on your recent visit, and we do hope to see you again soon.Ms. RB, Executive Manager

10/10 Excellent

Ashleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and within decent driving distance to downtown.
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 11, 2024
Dear Ashleigh, Thank you for staying at the Alexis Inn & Suites Nashville Airport and for sharing your excellent feedback. We are thrilled our location was convenient for your needs and close to all the points of interest! It was a pleasure to have you as our guest, and we hope to see you again soon.Ms. RB, Executive Manager

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff were efficient and pleasant. But maintenance/housekeeping was lower standard thatn expected: Lightswitch didn't work to turn on lights in either of the rooms. Debris on floor (not well vacuumed).
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 11, 2024
Dear Michelle, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping and maintenance service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay.Ms. RB, Executive Manager

10/10 Excellent

LINDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were better than the foyer appearance
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 11, 2024
Dear Linda, Thank you for staying with us at the Alexis Inn & Suites Nashville Airport on your recent visit. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Ms. RB, Executive Manager

6/10 Okay

Karla

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Executive Manager on Apr 12, 2024
Dear Karla, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Ms. RB, Executive Manager

8/10 Good

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean. The noise from the planes was loud but I slept through it until early morning. Breakfast was just the usual no fresh fruit. It’s ok for an overnight stay. I would stay here again.
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 9, 2024
Dear Glenda, We are pleased you chose Alexis Inn & Suites Nashville Airport for your overnight visit to Music City. We're thrilled that you loved our spotless rooms and had a great time while you were here. It was our pleasure hosting you, and we look forward to welcoming you back soon.Ms. RB, Executive Manager

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Soft towels and great shower for a an overnight type place
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 10, 2024
Dear Andrew, Thank you for making Alexis Inn & Suites Nashville Airport part of your travel plans. We appreciate you highlighting our towels and showers and are thrilled you had a great overnight visit. Thank you again for letting us know how much you enjoyed your stay. We hope you are already planning another visit!Ms. RB, Executive Manager

10/10 Excellent

DeAndre

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 10, 2024
Dear DeAndre, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Alexis Inn & Suites Nashville Airport; we hope to see you again soon. Ms. RB, Executive Manager

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to not be in downtown Nashville but still be so close to everything on a 14 minute drive to downtown.
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 8, 2024
Dear Stefanie, Thank you for staying at the Alexis Inn & Suites Nashville Airport and for sharing your excellent feedback. We are thrilled our location was convenient for your needs in Nashville! It was a pleasure to have you as our guest, and we hope to see you again soon.Ms. RB, Executive Manager

6/10 Okay

janice, Mount Dora

Stayed 2 nights in Apr 2024
Response from Executive Manager on Apr 25, 2024
Dear Janice, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Ms. RB, Executive Manager

10/10 Excellent

Tawni

Very helpful. I came in late and left on time but they were ready for anything.
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 5, 2024
Dear Tawni, We are pleased you chose the Alexis Inn & Suites Nashville Airport for your recent visit to Opryland. We will enjoy sharing your compliments with our associates; it is always nice to hear our guests appreciate their efforts! Thank you again for staying with us, and we hope to welcome you back to Nashville very soon.Ms. RB, Executive Manager

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 6, 2024
Dear Terry, Thank you for choosing Alexis Inn & Suites Nashville Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Ms. RB, Executive Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here most times I go to Nashville. It is convenient to the airport, not a bad drive from the city, and is well-run, clean, and pleasant. They have been improving the rooms and the lobby facilities, so this is quite good for a budget hotel.
Stayed 2 nights in Mar 2024
Response from Executive Manager on Apr 3, 2024
Dear Thomas, Thank you for taking the time to evaluate our hotel and for always staying with us. We are thrilled to read you loved our location close to the airport and appreciated our affordable rates. It is also great to read you liked our well-appointed rooms and the lobby. Should your travels bring you back to Nashville, it would be our pleasure to host you again soon at Alexis Inn & Suites Nashville Airport.Ms. RB,Executive Manager

6/10 Okay

Amelia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like it
Stayed 1 night in Mar 2024
Response from Executive Manager on Apr 3, 2024
Dear Amelia, Thank you for your recent stay at our hotel. We apologize for not meeting all of your expectations. We appreciate you taking the time to share your experience, and we hope to accommodate you again in the future!Ms. RB,Executive Manager

8/10 Good

Vinalyn

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental Breakfast and free parking.
Stayed 1 night in Mar 2024
Response from Executive Manager on Apr 3, 2024
Dear Vinalyn, Thank you for staying with us at the Alexis Inn & Suites Nashville Airport. We're glad you were pleased with our parking and the hot continental breakfast, which included hot biscuits, gravy, eggs, and bacon or sausage! Thanks so much for visiting us, and please come back soon to enjoy more of our Southern hospitality.Ms. RB, Executive Manager

10/10 Excellent

Noe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff friendly only here for one night but I would stay again
Stayed 1 night in Apr 2024
Response from Executive Manager on Apr 3, 2024
Dear Noe, We are pleased you chose the Alexis Inn & Suites Nashville Airport for your overnight visit. We will enjoy sharing your compliments with our associates; it is always nice to hear our guests appreciate their efforts! Thank you again for staying with us, and we look forward to welcoming you back to Nashville very soon.Ms. RB, Executive Manager

6/10 Okay

Kirk

Traveled with family and small children
Disliked: Cleanliness
Rooms and facility was a little run down. It could definitely use some up keep. The breakfast was average as well.
Stayed 1 night in Mar 2024
Response from Executive Manager on Apr 2, 2024
Dear Kirk, Thank you for choosing our hotel and for taking the time to provide your feedback. We regret that you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry for your disappointment with the breakfast, and we will address this with our food and beverages team to see where we can improve. We hope to have the opportunity to make your next stay with us outstanding in every respect.Ms. RB,Executive Manager

8/10 Good

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot around for walking distance - no airport shuttle, but had a shuttle to broadway. Bed wasn’t the most comfortable, but allowed me to check in early which was great! Good for the price
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 30, 2024
Dear Benjamin, Thank you for choosing Alexis Inn & Suites Nashville Airport. We are pleased to know that you enjoyed many aspects of your stay and that your early check-in and our shuttle service to Broadway met your expectations. However, we regret not meeting all of your expectations and for your dissatisfaction with the comforts of our beds. Guest feedback gives us valued insight to improve our accommodations; therefore, we appreciate all of your comments. Thank you again; we hope you will revisit us in the future.Ms. RB, Executive Manager

8/10 Good

Staci

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beds were very comfortable. Drawers were very narrow, so don’t expect to put clothes in them. Good for the price. Close to Broadway and Grand Ole Opry Would definitely return.
Stayed 3 nights in Mar 2024
Response from Executive Manager on Mar 30, 2024
Dear Staci, Thank you for choosing Alexis Inn & Suites Nashville Airport. We are glad you had an overall enjoyable stay and that the comforts of our accommodations and our convenient location near Broadway and Grand Ole Opry met your expectations. It is also great to see that you found us to be a good value. However, we regret and meeting all of your expectations and for your disappointment with some aspects of our rooms. Feedback like yours gives us valuable insight to improve our guest experience; therefore, we appreciate all of your comments. Thank you again; we hope you will revisit us in the future.Ms. RB, Executive Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Executive Manager on Mar 29, 2024
Dear Michael, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Alexis Inn & Suites Nashville Airport; we hope to see you again soon. Ms. RB, Executive Manager

2/10 Terrible

Stephen G.

Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 28, 2024
Dear Stephen, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Ms. RB, Executive Manager

10/10 Excellent

Jamie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Executive Manager on Mar 26, 2024
Dear Jamie, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Alexis Inn & Suites Nashville Airport; we hope to see you again soon. Ms. RB, Executive Manager

10/10 Excellent

Garye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was getting on the main road in front of the property. It's difficult to see on coming traffic from the right. Overall, the hotel is convenient to BNA and the highway.
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 25, 2024
Dear Garye, Thank you for staying at the Alexis Inn & Suites Nashville Airport and for sharing your excellent feedback. We are thrilled our location was convenient to Nashville Airport (BNA) and the highway. It was a pleasure to have you as our guest, and we hope to see you again soon.Ms. RB, Executive Manager

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 25, 2024
Dear Barbara, Thank you for posting such an excellent review of the Alexis Inn & Suites Nashville Airport. Our primary goal is to ensure a relaxing and stress-free stay for our guests, and we are delighted this was your experience. We also appreciate you mentioning how our proximity to the airport helped to make your stay perfect! Should your travels bring you back to Nashville, it would be our pleasure to host you again.Ms. RB,Executive Manager

10/10 Excellent

DAVE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 22, 2024
Dear Dave, We are pleased you chose Alexis Inn & Suites Nashville Airport for your recent visit to Music City. We're thrilled that you loved your stay and exceeded all of your expectations. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager

10/10 Excellent

KEVIN, BRANDENBURG

Liked: Cleanliness, staff & service, property conditions & facilities
A good location near the airport
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 20, 2024
Dear Kevin, Thank you for posting such an excellent review of the Alexis Inn & Suites Nashville Airport. We appreciate you mentioning how our proximity to the airport helped to make your stay perfect! Should your travels bring you back to Nashville, it would be our pleasure to host you again.Ms. RB,Executive Manager

10/10 Excellent

Chrisonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Executive Manager on Mar 19, 2024
Dear Chrisonna, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Alexis Inn & Suites Nashville Airport. We look forward to welcoming you back on your next visit.Ms. RB, Executive Manager

10/10 Excellent

Hoton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice staff - unbelievable nice accommodations!!!
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 18, 2024
Dear Hoton, On behalf of our team at Alexis Inn & Suites Nashville Airport, thank you for the excellent feedback. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Ms. RB, Executive Manager

10/10 Excellent

Marie Martine

Newly renovated hotel. Very comfortable beds.
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 17, 2024
Dear Marie, We are pleased you chose Alexis Inn & Suites Nashville Airport for your recent visit to Music City. We're thrilled that you loved our well-kept hotel and had a good night's sleep on our comfortable beds. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It doesn’t feel safe, not many things around here. Very close to Opryland, but too far from anything else. I just wanted a hotel close to airport, and this one was not expensive and close enough. I would not stay here agai.
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 16, 2024
Dear Veronica, Thank you so much for staying at the Alexis Inn & Suites. We are happy you liked our location close to the airport and loved our affordable rates. However, we regret any discomfort you felt while visiting our city. Our guests' security and safety are of utmost importance to us, and we value your patience in this matter. Thank you once more for your review, and we encourage you to choose us again whenever your travels bring you to the area.Ms. RB, Executive Manager

10/10 Excellent

Rasheeda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 16, 2024
Dear Rasheeda, We are happy you chose the Alexis Inn & Suites Nashville Airport for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Ms. RB, Executive Manager

10/10 Excellent

Derek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet - centrally located - very comfortable and big rooms
Stayed 2 nights in Mar 2024
Response from Executive Manager on Mar 13, 2024
Dear Derek,Thank you for the kind review! It is always a pleasure to hear from our guests. We are thrilled you loved not only our convenient location but also our clean, comfortable accommodations as well. Thanks for staying with us at the Alexis Inn & Suites Nashville Airport on your recent visit, and we do hope to see you again soon.Ms. RB, Executive Manager

4/10 Poor

PETER

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
this place was not clean and they do not have an airport shuttle
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 14, 2024
Dear Peter, Thank you for taking the time to review your stay. Please accept our sincere apologies for not providing you with a clean and comfortable stay. We have addressed this with our housekeeping department to ensure this does not happen again. We would like to share that our airport shuttle is temporarily Suspended and this is posted on our website so guests can have this information before booking with us. We are sorry for the inconvenience this caused. Thank you again for your feedback as we are continually striving to improve the experience for all of our guests. We hope to have the opportunity to show you our commitment to outstanding hospitality whenever you return to the area.Ms. RB, Executive Manager

10/10 Excellent

Nestor, Decherd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy to stay here.
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 13, 2024
Dear Nestor,Thank you for the kind review! It is always a pleasure to hear from our guests. We are thrilled you had a great time while you were here and loved everything about your stay. Thanks for staying with us at the Alexis Inn & Suites Nashville Airport on your recent visit, and we do hope to see you again soon.Ms. RB, Executive Manager

10/10 Excellent

Alexander F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Executive Manager on Mar 13, 2024
Dear Alexander,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Alexis Inn & Suites Nashville Airport; we hope to see you again soon. Ms. RB, Executive Manager

6/10 Okay

Jordon

Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 31, 2024
Dear Jordon, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Ms. RB, Executive Manager