Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
73% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jun 6, 2016
Hotel sehr schön renoviert. Super! Leider ist das Parken mit 18 $ nicht gerade günstig.
Comment from Hotel Management
Jun 6, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback about your stay at The Capitol Hotel Downtown Nashville. We are glad you enjoyed most aspects of our newly renovated hotel and had a great stay. It is always our goal to provide the cleanest accommodations along with the friendliest service, and I'm glad to see this was your experience. As far as parking charges go, we regularly review our pricing to make sure that we're competitive with the other hotels in our area. We appreciate you being our guest and we look forward to welcoming you back soon! General Manager
2 out of 5
by A verified traveler from r

Pillows!? More like rocks!

Posted May 13, 2016
Seriously the pillows were terrible. Could not get comfortable at all. Also the price was too much for what you get. It was also not very soundproof
Comment from Hotel Management
May 17, 2016 by General Manager, Hotel Management
Thank you so much for staying with us and for sharing your feedback. On behalf of my entire team, please accept my sincerest apologies for not living up to your expectations. Our goal is for every guest to leave 100% satisfied, and I am sorry we let you down by not providing comfortable pillows for a restful night's sleep. This and the other issues you mentioned will be discussed with my management team to determine what can be done to resolve these problems in the future. We appreciate your business and would love to welcome you back for a better stay. General Manager
4 out of 5
by A verified traveler from las vegas

Nice location

Posted May 3, 2016
Staff was friendly, hotel within walking distance to many attractions
Comment from Hotel Management
May 4, 2016 by General Manager, Hotel Management
Thanks so much for your recent stay and for your feedback. I am thrilled to hear that our staff at The Capitol Hotel Downtown Nashville and our prime location made your stay so enjoyable. Being so close to the Music City Center, the Bridgestone Arena, and Museum just to name a few, is what makes us one of the best choices in Nashville. So whether you are here for business or for fun, our boutique hotel is the place to be. Thanks so much for your business and we hope to see you again soon! General Manager
2 out of 5
by A verified traveler from S

problems

Posted May 3, 2016
All kinds of electrical problems. Blew a fuse plugging in the iron. Bedside lights would only work if nothing was plugged into the bedside outlet. Sink drained slowly, and actually filled up from unerneath. Room smelled musty. Place needs to be takrn care of.
Comment from Hotel Management
May 6, 2016 by General Manager, Hotel Management
Thank you so much for you recent visit. I'm glad to see you that overall you had a good stay with us. I regret you experienced some issues within your guest room. I am sharing your feedback with the maintenance department to have them make the necessary repairs as soon as possible. Feedback such as yours is important to us as it helps us know where improvements are needed, so thank you! We appreciate your business and hope to see you again soon. General Manager
4 out of 5
by A verified traveler from Aurora IL

Walk to the Ryman!

Posted Apr 30, 2016
Pros: The room was comfortable and quiet. Breakfast and valet parking were excellent.
Cons: Check-in staff seemed a bit overwhelmed.
Location: Great walkability to downtown Nashville shops, restaurants, bars, and other attractions.
Comfortable seating area in the lobby...valet parking...easy and safe walking distance to downtown Nashville.
Comment from Hotel Management
May 1, 2016 by General Manager, Hotel Management
Thank you for staying at The Capitol Hotel Downtown Nashville and for the review. It is great to read that you were impressed with our breakfast offerings, valet parking and convenient location which matched your needs perfectly. We are also happy you liked our lobby area and that you were satisfied with your accommodation. However, we are sorry for any inconvenience caused. We appreciate your business and hope to see you again soon! General Manager
3 out of 5
by A verified traveler

Not bad value, but is like old school motel.

Posted Apr 30, 2016
Wasn't a bad place and is a pretty quick walk to Broadway but was the style of hotel where people have to pass by everyone else's window to get to your room. Very limited privacy. No problems but wouldn't stay again because I don't like that style.
Comment from Hotel Management
May 2, 2016 by General Manager, Hotel Management
Thank you so much for staying with us. I am glad to see you had an overall great stay, but I truly apologize for failing to meet all of your expectations. I have taken note of the issues you described and I am sorry you were not satisfied with the privacy provided by heavy curtains, I have shared your feedback with the concerned team members and will have this looked into the right way. Thanks for letting us know. It was a pleasure having you as our guest, and we hope you will visit us again soon. General Manager
3 out of 5
by Ken from Nova Scotia

Great stay in Nashville

Posted Apr 26, 2016 on Hotels
Hotel was conveniently located within walking distance to downtown and especially Broadway. It was good that the room had access to the outside because you could easily check the weather for the day before venturing out. We always felt secure. Rooms were clean and breakfast was adequate with decent variety. Staff was quite friendly. Outside and stairwell flooring could be improved..bit drab and worn. Otherwise, this hotel lived up to our expectations.
Comment from Hotel Management
Apr 28, 2016 by James, Hotel Management
Thank you so much for your recent stay and for letting us know you were pleased with our convenient location, friendly staff, and your clean and well-appointed room. Your feedback is important and it helps us to improve our amenities and services, so I have shared your comments with my team members. It was a pleasure having you as our guest, and we hope you will stay with us every time your travels bring you back to the area. General Manager
4 out of 5
by A verified traveler

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Apr 28, 2016 by James, Hotel Management
Thank you for choosing The Capitol Hotel Downtown Nashville for your accommodations. We take great pride in providing clean, comfortable rooms along with exceptional service, and we are glad to know your experience was a positive one. We appreciate your business and hope to see you again soon! General Manager
3 out of 5
by Cynthia

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Apr 28, 2016 by James, Hotel Management
Thank you for being our guest and we hope that your overall stay was comfortable. However, we are sorry we were unable to meet your expectation 100%. We appreciate your business and hope you will give us a second chance for a better stay. General Manager
5 out of 5
by Matt

Posted Apr 22, 2016 on Hotels
Comment from Hotel Management
Apr 24, 2016 by James, Hotel Management
Thank you for choosing The Capitol Hotel Downtown Nashville for your stay. Our goal is 100% guest satisfaction, and we are thrilled to see this was your experience. We hope we will be your hotel of choice every time you visit Nashville. Thanks again! General Manager