Ratings based on 355 Verified Reviews

3.6 out of 5
70% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington state

Good Location

Posted Mar 19, 2017
Pros: We liked the exercise room, the free breakfast, friendliness of the staff, and the walking distance to downtown Nashville.
Cons: There was no room to walk to the bathroom when someone was in the desk chair. Elevator sounded like it was on its last legs.
Location: The hotel was about 7 blocks from the downtown music scene of Nashville, a fairly quick cab ride from the airport, so we didn't need a rental car.
The staff were exceptionally friendly, the breakfast had many tasty choices, both hot and cold, and it was open at 6 to get coffee. We used the exercise room every day, and spent most of the day enjoying the Nashville scene. When we returned to our room, it was always made up. The hotel looked like it had been renovated recently for updated décor.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thank you so much for staying with us at The Capitol Hotel Downtown Nashville. I am thrilled to hear you loved our hotel so much. With our excellent location, friendly staff, and clean, well-appointed rooms, we believe our boutique hotel is an excellent choice for anyone visiting the area, and we are glad you agree! Please keep us in mind the next time your travels bring you back to Nashville. Hope to see you again soon! General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Prime-time location. Within walking distance of all Nashville has to offer.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
I am thrilled to see how much you enjoyed your stay here at The Capitol Hotel Downtown Nashville! We are glad our downtown location was the highlighting of your visit. We look forward to welcoming you back soon! General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Right down town, amazing staff

Posted Mar 9, 2017
Everyone was really great. Gave us a lot of info about the town.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Chelsey, thank you so much for your stay with us. We are thrilled to read that our staff at The Capitol Hotel Downtown Nashville made your stay so enjoyable. We believe we have the best team in town, and I can assure you they work hard every day to deliver outstanding service. I will be sure to share your compliments with them! We hope to see you again soon! General Manager
2 out of 5
by A verified traveler from TN

Very noisy place, oh and skip the elevator

Posted Mar 5, 2017
Very noisy place, oh and skip the elevator! The elevator shakes and rubs the side of the wall all the way up. I ended up using the stairs. The place is not very quiet. You can hear the traffic and every person walking by. Breakfast wasn't bad, if anything that's all I'd give them five stars on. I didn't feel rested when waking up, the mattress felt like springs were in my back and boy was it noisy.
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Thank you so much for staying with us and for sharing your feedback. On behalf of my entire team, please accept my sincerest apologies for not living up to your expectations. Our top priority is for every guest to leave 100% satisfied, and I am sorry we let you down. Rest assured I will be addressing the issues you mentioned with the appropriate departments to see where things went wrong on our end. We appreciate your business and would love to welcome you back for a better stay. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Good location - great hotel for the price.

Posted Mar 4, 2017
Great location - walking distance to most things. Staff is very helpful & friendly. Maid service was excellent. Rooms clean - lots of clean towels, etc. Beds are a little hard for me. Some street noise on the side we were on - but our friends on other side had none. Older hotel that has been renovated. Comparable to Comfort Inn.
Comment from Hotel Management
Mar 5, 2017 by General Manager, Hotel Management
It was a pleasure to know your stay was comfortable. I am glad that you found us to be a good value and enjoyed our location. I will share your compliments with our housekeeping staff as well. Thank you for your feedback, and we hope to see you again very soon! General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Affordable hotel in the city

Posted Feb 27, 2017
Pros: Cost
Location: Location is just off the beaten path, but a very quick and safe walk to Bridgestone Arena, Ryman Auditorium, museums, shopping and nightlife.
Do not expect the best of the best, however for the cost and closeness to the city events we had planned, this hotel worked well for us. The staff was very friendly and helpful and I enjoyed seeing the Capital building lite up at night from our balcony.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay at our hotel. It's good to know you enjoyed your overall visit and that our location close to various attractions of the city was perfect for your needs. Thanks again for recognizing us as a great value, and we hope to have the opportunity to welcome you back soon! General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from nashville tn

Posted Feb 26, 2017
Our stay was great only thing is the one elevator takes for ever to get to you and is so incredibly small. Other than that it was great!!
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Tamberly, thank you so much for staying with us and for letting us know how much you enjoyed your time here. We value your observation for our elevators and have taken a note of it. It was a pleasure having you as our guest, and we hope you will choose the Capitol Hotel Downtown Nashville every time your travels bring you back to the area. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2017
Great hotel close to all attractions will be staying again in May.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you for being our guest at The Capitol Hotel Downtown Nashville. It's good to know you had an excellent stay and were impressed with all the aspects of our hotel, especially our convenient location. Thanks again, we look forward to welcoming you back! General Manager
3 out of 5
by A verified traveler from New Jersey

It's a more like motel

Posted Feb 21, 2017
Staff are friendly and courteous. Elevator is terrible. Rooms are clean and presentable. I don't like the windows are on the hallway.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We are glad that you liked our friendly service and your well-appointed room, but please accept my apologies for the inconvenience you experienced with our elevator. I will certainly discuss this with my Engineering team to verify the issue and rectify it immediately. Thanks again for bringing this to my attention, we hope to see you again soon. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice older hotel in downtown Nashville

Posted Feb 18, 2017
Very pleasant desk personnel, easy check in and great valet service. Older hotel but clean and comfortable. We were a little puzzled at not having our room made up on the second day, however. Breakfast was plentiful, a good selection of food. An easy walk many downtown attractions and restaurants. We would stay again.
Comment from Hotel Management
Feb 18, 2017 by General Manager, Hotel Management
Thank you for choosing The Capitol Hotel Downtown Nashville for your accommodation. We take pride in providing clean, comfortable rooms along with our courteous service, and I'm glad to know you had a memorable stay at our boutique hotel. We appreciate your business and look forward to your return visit in the future! General Manager