Customer service sucked
Needed a place to stay on our way to Alabama. Reserved a room while in Kentucky almost 3 hits prior to arriving. We recess text asking that we send a picture of my husband’s drivers license for a background check which we did. Upon arrival we found a locked door with a keypad entry. It asked us to enter the code that was texted to us but we had never received it. I called and was told we could not enter u til the background check was complete which could take “5 minutes to 2 hours”. It had already been nearly 3 hours. I was told it was either because it was a common name or there was a record that was being looked I to. Neither my husband or myself have any kind of record other than minor traffic violations and even those were many years back. The young lady that was “helping” me was not friendly or helpful. We cancelled our reservation and I was told it would take 3-5 days to receive a refund. We never even walked in the building. Needless to say we won’t be back.