Ratings based on 956 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler from Coeburn

GREAT MOTEL RUDE STAFF

Posted Jun 8, 2017
Pros: Clean, good location
Cons: Need new staff or people need to learn to be more friendly and helpful.
Location: Opryland, Gaylord, Outlet Mall
The only thing that prevented a 5 star rating is the way more than 1 staff member was rude, very rude! The front desk clerk (she was young, African american) was rude on more than 1 occasion, but to tell you about one time... I have never been to Nashville so I don't have a clue where to go to meet trolley etc.. I couldn't find the name of the depot the trolly was leaving from for night tour... she was very short, rolling her eyes, because I was looking in the pamphlet to make sure, I give her the right location... she said it is the General Jackson.. NO, it's not because I already have those tickets, it was the train station which we found only to find out that it was closed and the hotel didn't tell us that or where to go to catch the trolly... anyway she was rude and staff should have known the train station was closed and redirected us, there was another young African american rude in the restaurant, when we went down to get ice bc we didn't see a ice machine on 1st floor and the one that we found on 2nd floor was tore up.. she seemed to think it wasn't her job to get us ice out of the cooler... anyway clean, nice hotel other than the staff being rude not helpful to someone that has never been in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Princeton, In

Nice hotel and close to shopping.

Posted Jun 2, 2017
Pros: Very clean and easy to get around. Close to the Grand Ole Opry and easy access by their shuttle.
Cons: A map of the Nashville area would have been nice for sight seeing
Location: There was easy access to the Mall, Opryland Hotel, and the Grand Ole Opry
The staff was very helpful with directions and events. The hotel was well laid out and easy to navigate.
2 out of 5
by A verified traveler

Not good. Had an oder throughout.

Posted May 30, 2017
None really did not have a good experience. Rooms smelled like smoke. Not even complementary coffee.
5 out of 5
Recommended
for Everyone
by A verified traveler from arkansas

Superior service

Posted Apr 25, 2017
Very clean, staff was excellent, great location, everyone was very friendly and professional.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Hotel stay was short, but was nice and quiet. Would stay again when back in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
We were very comfortable here and would recommend it to anyone
1 out of 5
by A verified traveler

the Cinderella sister hotel of the gaylord

Posted Apr 6, 2017
Had to walk through laundry cart maze in the hallway to get to our room. The bathroom is so small the sink isn't even in it. No complimentary coffee in the lobby. Cobwebs in the room. Just not a very nice place
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
5 out of 5
by Cherie

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
5 out of 5
by Tasha

Awesome

Posted Mar 21, 2017 on Hotels
Amazing! My daughters loved the hotel & our entire stay along with myself.