Ratings based on 1,267 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in Nashville

Posted Jul 21, 2017
I have to admit that my experience with this hotel did not start in a positive way but was happy by the time we left. I reserved a room with a king bed; however, when we checked in, I was informed that we would be getting 2 queen beds. I told the woman at the front desk that my confirmation clearly showed a king bed. She replied with "it didn't come through our system that way and there is nothing I can do". I showed her two confirmations that showed that I booked a king bed. She said that the king beds were first come, first serve and all of the king beds were gone. Check in starts at 4:00 and it was 4:15 so I had a hard time believing this to be true. She offered to discount our valet parking fee and gave us complimentary breakfast. Would've rather had the king bed but she made it clear that wasn't an option. At least she did something because we weren't off to a good start. Room was nice and clean. It's nothing fancy but served our purpose very well. Very nice outdoor pool area. Everyone I encountered on the service staff was friendly and would always say hello and ask how you were doing. I will stay here again just for the pool.
Comment from Hotel Management
Jul 24, 2017 by nk, Hotel Management
Thank you for staying with us at the Holiday Inn Vanderbilt and thank you for your feedback. We hope to see you again next time when you visit Nashville.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Hotel in Nashville

Posted Jul 17, 2017
Excellent location, clean, friendly staff, courteous and helpful valet, elevators were prompt and efficient. Only issue was the water pressure on the 14th floor. Very poor. Difficult but not impossible to shower.
Comment from Hotel Management
Jul 19, 2017 by nk, Hotel Management
Thank you for taking the time to review our hotel. We're glad that you enjoyed our staff and hotel. I will be sure to let our Engineering Director look into the water pressure. We hope you come back to see us again, soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Negaunee, MI

Great staff!

Posted Jul 10, 2017
The staff was great! I have not had a better experience with staff that is friendly and goes above and beyond. We stayed for a week and it was perfect!
Comment from Hotel Management
Jul 11, 2017 by nk, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

great stay

Posted Jul 10, 2017
helpful staff, shuttle that will take you downtown, surprised by how nice and clean it was. nice outdoor pool as well
Comment from Hotel Management
Jul 13, 2017 by nk, Hotel Management
Thank you for your feedback. We're glad you enjoyed our staff, shuttle and facilities. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fayetteville, NC

Perfection

Posted Jul 10, 2017
Pros: Close to downtown.
We arrived early and did not expect to get into our room, but it was available and we were allowed to check in early. We had been up-graded from a Queen to a King, which was very nice. Everyone with whom we had contact with were very nice and helpful and deserved raises. Tatarus on the front desk was efficient, helpful and kind. Ivy in the restaurant was extremely gracious. There was a shuttle that ran back and forth between the hotel and Broadway, which was very nice, and our driving was cut to a minimal. The drivers were always gracious. I am a bit nervous about another stay as I am not sure how you can maintain that experience for me.
Comment from Hotel Management
Jul 11, 2017 by nk, Hotel Management
Thank you for taking to time to review your visit with us. Tatarus and Ivy will be thrilled to know you remembered their names and recognized them for their outstanding customer service. We will share your comments with them, and our team. We certainly hope to welcome you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
Pros: Loved having live music to listen to at night.
Location: The hotel is close to Music hall and lots of restaurants.
Staff was very nice and helpful. Food was very good and the rooms and hotel facilities were very clean.
Comment from Hotel Management
Jun 9, 2017 by nk, Hotel Management
Hello and greetings from Nashville. Thank you very much for taking a moment to share your comments regarding your trip with us. I’m happy to hear that you enjoyed your experience. You are correct, all of Nashville's great restaurants are located nearby. Again, thank you for taking a moment to share your thoughts. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Everyone was super nice from the front desk to the shuttle drivers.
Comment from Hotel Management
Jun 6, 2017 by nk, Hotel Management
Hello and greetings from ​Nashville. Thank you very much for taking a moment to let us know how we're doing; we love feedback! I'm so happy to hear that you enjoyed your time with us ​. Thanks again for the review; please come back and see us again soon ​.​
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary Alberta Canada

Good location with complementary shuttle service t

Posted May 31, 2017
Pros: Location
Location: Some decent restaurants close walking distance.
Good location, excellent friendly staff. Room was beside elevator caused some wind noise so next time we would make sure room was not right next to the elevator.
Comment from Hotel Management
Jun 2, 2017 by nk, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted your stay at the Holiday Inn Vanderbilt was great, and appreciate your compliments to our friendly staff. Next time your travels bring you to Nashville, we hope to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Business trip made comfortable.

Posted May 27, 2017
Great experience, great location, good breakfast, relaxing. All but one staff member was friendly.
Comment from Hotel Management
May 30, 2017 by nk, Hotel Management
Thank you so much for staying at the Holiday Inn West End Vanderbilt and your kind comments. I will share them with our staff and management. We hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Bluewater, Ontario, Canada

Thoroughly enjoyed our Stay

Posted May 24, 2017
Pros: The staff, location and shuttle service to downtown.
Location: Appreciated the park across the street and close proximity to Vanderbilt University. We were able to watch baseball game.
Very welcoming and helpful staff made our stay. From the wait staff, shuttle drivers to reception staff everyone was very personable and gave great suggestions of spots to see throughout Nashville. The shuttle made it easy to go downtown and return. Excellent breakfast buffet, super music at the bar, a nice pool and utilized the fitness room. The adjacent park was a wonderful spot to walk to start the day or for a break. Would definitely recommend others to choose this Holiday Inn.
Comment from Hotel Management
May 26, 2017 by nk, Hotel Management
Thank you for your review. We look forward to seeing you, again.