Breakfast, lunch and dinner served

Reviews of DoubleTree Suites by Hilton Nashville Airport

4 out of 5
DoubleTree Suites by Hilton Nashville Airport
2424 Atrium Way, Nashville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1004 reviews" "
Rating 8 - Good. 280 out of 1004 reviews" "
Rating 6 - Okay. 111 out of 1004 reviews" "
Rating 4 - Poor. 47 out of 1004 reviews" "
Rating 2 - Terrible. 40 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay but there is no reason to charge for parking
Stayed 1 night in Mar 2024

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Very dated
Stayed 1 night in Mar 2024
Response from Sam Rollain GM on Mar 25, 2024
Thank you for

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sam Rollain GM on Mar 25, 2024
Thank you, I hope we can get a 5 next time.

8/10 Good

HENRY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Getting on and off the interstate was great. I didn't like the elevators locations.
Stayed 1 night in Feb 2024
Response from Sam Rollain GM on Feb 23, 2024
Thank you and see you soon.

8/10 Good

Ivy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Feb 2024
Response from Sam Rollain GM on Feb 23, 2024
Thank you for the rating. Come back again I know we can get a 5.

10/10 Excellent

Diarra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Response from Sam Rollain GM on Feb 23, 2024
Thank you for the Excellent rating!!!

10/10 Excellent

Rolando

Stayed 3 nights in Jan 2024
Response from Front Office Manager on Jan 24, 2024
I see you had an Excellent Stay with us! Thank you for your review and come back to see us!

2/10 Terrible

Munib

Stayed 4 nights in Dec 2023
Response from Sam Rollain GM on Jan 8, 2024
My apologies for the stay. I would like to know what happened to generate the low score. Please feel free to contact the hotel directly. We use your feedback to do better.

2/10 Terrible

Munib

Stayed 4 nights in Dec 2023
Response from Sam Rollain GM on Jan 8, 2024
My apologies for the stay. I would like to know what happened to generate the low score. Please feel free to contact the hotel directly. We use your feedback to do better.

2/10 Terrible

Scott

Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 24, 2024
Good morning Scott! I just wanted to reach out to you and see how we could have made your stay with us better? I apologize for your experience and I hope that you will let us know your experience. Thank you!

10/10 Excellent

Kasia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam Rollain GM on Dec 29, 2023
Thank you for the rating!

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at the Double Tree
Hotel was amazing with excellent service, lovely accommodations and a very comfortable bed. We would definitely stay again.
Stayed 1 night in Dec 2023
Response from Sam Rollain GM on Dec 29, 2023
We would love to have you again. See you next time.

10/10 Excellent

Haylee

Stayed 1 night in Dec 2023
Response from Sam Rollain GM on Dec 29, 2023
10 is Excellent! Thank you

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Sam Rollain GM on Jan 8, 2024
Thank you for the Excellent ratting!! See you next time.

6/10 Okay

Latosha

You pay your money to stay at the hotel. And turn around and have to pay to park your car on the property. Is Insane to me
Stayed 2 nights in Dec 2023
Response from Sam Rollain GM on Dec 29, 2023
We do have convenient parking and as all area hotels, it has its price.

4/10 Poor

Zacharia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Oversold and under delivered
Though the staff was overly friendly and helpful, the condition of the hotel and restaurant left a lot to be desired. The first room they put us in smelled terribly of marijuana. The second room we were put in though it didn’t smell of weed, had its own problems. The bathroom door wouldn’t shut all the way, the ceiling was peeling off outside the bathroom and the toilet paper holder was on the ground. 20% of the items on the restaurant menu were unavailable and overpriced. The food left a lot to be desired I did not even finish my dinner.
Stayed 2 nights in Dec 2023
Response from Sam Rollain GM on Dec 29, 2023
Thank you for your feedback. We will use this to make ourselves better. Next time we will hopefully better serve you.

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Very nice staff. Restaurant had great food room was very nice and clean. Will definitely stay there again
Stayed 1 night in Dec 2023
Response from Sam Rollain GM on Dec 29, 2023
I think you're awesome too. Can't wait to see you again.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the price and the Christmas decor. I did not like having to pay for parking. I have stayed here before and didn’t have to.
Stayed 2 nights in Dec 2023
Response from Sam Rollain GM on Dec 29, 2023
Thank you for enjoying the Holiday decor. Our team works hard to make the hotel festive.

10/10 Excellent

DeWandus

Stayed 3 nights in Dec 2023
Response from Sam Rollain GM on Dec 29, 2023
What an Excellent number!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant
Stayed 1 night in Dec 2023
Response from Sam Rollain GM on Dec 29, 2023
Excellent to hear. See you next time.

8/10 Good

Hazel

Stayed 1 night in Dec 2023
Response from Sam Rollain GM on Dec 29, 2023
Thank you but I hope we can get a 5 next time.

10/10 Excellent

Conner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sam Rollain GM on Dec 4, 2023
Thank you for

6/10 Okay

Catherine

Stayed 1 night in Nov 2023
Response from Sam Rollain GM on Nov 20, 2023
Thank you for the rating.

6/10 Okay

Kellie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night shift and room - poor morning shift
I loved the layout of the room itself and the front desk staff were great on check in. Pros: My mom forgot her toothbrush and I was able to get her a replacement for free-and it was not one of those cheap ones some hotels give you. The bartender was very nice and other staff we ran into were all great the night of check in. The shower water pressure was great and the room was very clean. Cons: it was very dark in the room, better lighting is needed. The tub was extremely slippery and my 73 year old mom almost fell while showering. The bedcomfort was so-so. On checkout, there were literally 3 luggage carts available for all the guests checking out and all were taken. We had a timeline and so couldn't wait more than ten minutes. I ended up having to hand carry a ton of luggage down to the front to check out. Then when I went to the desk to turn my keys in and stood there for over a minute, no one else in front of me, waiting for the staff to continue a conversation that had nothing to do with business. Then the woman behind the desk finally acknowledged I was standing there to say, it'll be a minute ma'am. Without making eye contact or giving me the chance to say a word. These last two things ruined my whole perception of the hotel.
Stayed 1 night in Nov 2023
Response from Sam Rollain GM on Nov 20, 2023
Thank you for your feedback. My apologies for the issues you experienced it is not anything we want to have happen. We will take this information and use it to make us better. I hope we will have a chance to serve you again.

6/10 Okay

Karuna

Liked: Staff & service, property conditions & facilities
Place needs to be refreshed with fresh air. Felt suffocated due to missing fresh air
Stayed 1 night in Nov 2023
Response from Sam Rollain GM on Nov 9, 2023
Thank you for your feedback. We offer great AC and heating options.

8/10 Good

eric

Stayed 3 nights in Nov 2023
Response from Sam Rollain GM on Dec 4, 2023
Thank you for the rating.

10/10 Excellent

Robert V Willeford

Stayed 2 nights in Oct 2023
Response from Sam Rollain GM on Nov 20, 2023
Thank you for the Excellent rating.

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sam Rollain GM on Oct 30, 2023
Thank you for the 5. See you again soon.

10/10 Excellent

Russell

Liked: Staff & service, property conditions & facilities
Comfortable. Rooms are great
Stayed 2 nights in Oct 2023
Response from Sam Rollain GM on Oct 24, 2023
Thank you for taking the time to give us the feedback. Hope to see you again soon.

4/10 Poor

Edward

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dimly light rooms
Rooms where on the dado side. Maybe Doubletree could afford more lighting in the room. Bathroom was extremely dim. Bathtub was slippery. I slipped twice and almost fell out of the tub
Stayed 2 nights in Oct 2023
Response from Sam Rollain GM on Oct 23, 2023
Not what we want for anyone. This information will make us better and thank you for sharing.

10/10 Excellent

Rick

Stayed 1 night in Oct 2023
Response from Sam Rollain GM on Nov 20, 2023
Thank you for the Excellent rating!

6/10 Okay

Leroy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Make over needed
Rooms need to be renovated and painted. Multiple cobwebs in the corners of the ceiling.
Stayed 1 night in Oct 2023
Response from Sam Rollain GM on Oct 23, 2023
Thank you for the feedback. We will use this to make ourselves better.

4/10 Poor

Thuresa

Traveled with partner
Disliked: Staff & service
Was charged for parking to stay here
Stayed 1 night in Oct 2023
Response from Sam Rollain GM on Oct 16, 2023
Yes we do have ample and convient parking. We also provide airport parking along with a free shuttle.Thank you,

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and comfortable
Great suites and very comfortable beds. Suites are clean and bright but internal hallways are dim and a bit dated. Fixtures (outlets, lights, AC units) are a bit old and worn. Staff is fantastically friendly and the common spaces are beautiful and welcoming.
Stayed 1 night in Oct 2023
Response from Sam Rollain GM on Oct 9, 2023
Thank you yes our Team Members are our greatest strength.

8/10 Good

Satoshi

Stayed 1 night in Oct 2023
Response from Sam Rollain GM on Oct 30, 2023
Thanks for the rating. I hope we can get a 5 next time.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in
Stayed 1 night in Sep 2023
Response from Sam Rollain GM on Oct 9, 2023
Great and thank you

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff very helpful
Stayed 2 nights in Sep 2023
Response from Sam Rollain GM on Oct 9, 2023
I think you are great too!!

10/10 Excellent

Travis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sam Rollain GM on Oct 9, 2023
Thanks for the rating!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place.
Stayed 3 nights in Sep 2023
Response from Sam Rollain GM on Oct 9, 2023
You bet it is.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sam Rollain GM on Oct 9, 2023
Thank you!

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sam Rollain GM on Oct 9, 2023
I hope we can get a 10 next time.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and service at breakfast. Very pleasant stay at this hotel. I would stay there again.
Stayed 2 nights in Sep 2023
Response from Sam Rollain GM on Oct 9, 2023
We would love to have you again.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sam Rollain GM on Oct 9, 2023
Here's to hoping for a 5 next time.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hana on Sep 8, 2023
Thank you for the positive feed back

10/10 Excellent

Marsha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, excellent location
Stayed 2 nights in Aug 2023
Response from Sam Rollain GM on Aug 16, 2023
Thank you! We do have an EXCELLENT location. Close to all the attractions in Nashville.

8/10 Good

milton

Liked: Property conditions & facilities
2
Stayed 1 night in Aug 2023
Response from Hana on Sep 8, 2023
Thank you for the positive feedback

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Disappointed
-Pet fee seemed excessively high-$50 -No breakfast provided like Hampton inn, Residence in. and other similar quality hotels - wanted $18 for essentially the same buffet you get free with the others. Would not even allow my 22 month old granddaughter have fruit off of it-$18 for her. too. -$14 for one night of surface lot parking. Most hotels of this level, do not charge for parking -Noted when we made the res. That we had 3 adults and a toddler. Only 2 bath towels were provided. Our $200 room was nearly $300 when all was said and done.
Stayed 1 night in Aug 2023
Response from Sam Rollain GM on Aug 14, 2023
Thank you for your feedback. My apologies that you did not see this information when you booked your room. We work to be as transparent as possible. As our number 1 goal is your happiness.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Hana on Aug 9, 2023
Thank you so much for your feedback.

8/10 Good

Nequela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hana on Aug 9, 2023
Thank you so much for your feedback

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was fantastic for the Hotel! We Loved the patio and fire as well as the bar in the hotel! We were impressed with knowing that we choose this hotel away from Broadway and more reasonably priced!
Stayed 4 nights in Jul 2023
Response from Hana on Aug 4, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.