Ratings based on 440 Verified Reviews

2.7 out of 5
38% of guests recommend
2.7 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Chicago

Dirty, Infested with Bugs

Posted Sep 7, 2017
Pros: Nothing.
Cons: Cleanliness and housekeeping. They need to have an exterminator come.
Location: Area is nice, hotel was not.
The original room I booked through Expedia they did not have available. The hotel made me repurchase another more expensive room, which I unfortunately did. When I got to the room and turned on the lights I was horrified to see bugs covering everything - the kitchen counters, floor, fridge, table, bathroom floor, sink, and shower. There had to be hundreds of bugs in there. I was given another room and when I went to that room it was dirty, neither of the beds were made, and there was litter all over the room. Needless to say, my husband and I did not stay the night.
Comment from Hotel Management
Sep 9, 2017 by General Manager, Hotel Management
We sincerely apologize for the situation you described. You are absolutely correct to expect a clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Your concern in regard to cleanliness has also been shared with our housekeeping team. Thank you for bringing this to my attention. We hope you will consider a future visit as we would welcome the opportunity to regain your trust. Sincerely, General Manager
2 out of 5
by A verified traveler from Florida

Slumming it

Posted Sep 3, 2017
Our reservation was not found when we arrived . The room was ok but the trash can was still full from the previous occupants. Also the toilet paper dispenser was ripped out of the wall. The pars were laying on the counter. I'm notified the desk clerk and they knew nothing about it or the trash. I would not go back unless I had no other option.
Comment from Hotel Management
Sep 5, 2017 by General Manager , Hotel Management
Our promise is to provide you with fresh, clean accommodations, and I am disappointed that this did not occur during your stay. Please accept my apologies for the housekeeping and other service issues you encountered. We regret the inconvenience these caused. I have shared your comments with concerned teams so that they can take the necessary actions. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
2 out of 5
by A verified traveler from murfreesbor, tn

No need

Posted Aug 31, 2017
The curtains had staples, there was a cigarette under the bed, the shower had next to no pressure, and the drink machine took our money. The lamp shade fell off when I went to turn on the lamp. Very poor quality. The only good thing I have to say is that it was only for one night.
Comment from Hotel Management
Sep 2, 2017 by General Manager , Hotel Management
Thank you for taking the time to review our hotel. We were disheartened to read about the multiple problems you experienced with your room, and we hope you will accept our sincerest apology for what transpired. I am taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing an outstanding accommodation and service. We look forward to your next visit so we can deliver a better experience. Sincerely, General Manager
3 out of 5
by A verified traveler

Friendly staff and close to airport.

Posted Jul 30, 2017
Pros: The friendly staff.
Cons: Breakfast options and a bug free room
Location: Nashville, too many things to list.
I was dissappointed to find out that the breakfast was a grab and go! Only offered items were packaged muffins, granola bars and coffee. We also had bugs in our room!
Comment from Hotel Management
Jul 31, 2017 by General Manager, Hotel Management
Thank you for being a guest at our hotel. We are pleased to know our location was convenient for your needs and that you were impressed with the service provided by our staff. You are absolutely correct to expect a comfortable, clean and bug-free environment while being here. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We appreciate your observation in regard to our breakfast offerings and have taken a note of the same. We hope to have the opportunity to welcome you back soon! Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Manager, Hotel Management
Thank you for sharing your generous ratings regarding your stay at Extended Stay America - Nashville - Airport - Music City. It’s our pleasure knowing your overall experience with us was an enjoyable one. We hope to welcome you back soon. Sincerely, General Manager
3 out of 5
by Michael

Posted Jun 2, 2017 on Hotels
Comment from Hotel Management
Jun 4, 2017 by Manager, Hotel Management
Michael, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
2 out of 5
by A verified traveler from St. Louis

Just functional

Posted May 30, 2017
Room was just ok. The hotel needs updating . Location is al so confusing it is located near two other Extended Stays that are less than a quarter mile from each other. Had small grey bugs (rolly pollies)in the room. Told Hotel staff they did not do anything. Hotel staff was generally friendly but not overly helpful . Had to bring room towels to the front desk to get clean towels. Had to also ask for dishes for the kitchenette. Breakfast consisted of prepackaged muffins and granola bars and coffee. Expected a bit more for the price. It's a functional hotel room with just the basics price should be a bit lower considering.
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Gail, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please be informed, brand standards require us to make kitchenware available at the front desk rather than leaving them in the suites. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from q

Good location

Posted May 28, 2017 on Orbitz
Room smelled bad, spiders on the walls, bathtub was dirty.
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Joe, thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway within our housekeeping department to ensure all our procedures are being followed. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
1 out of 5
by A verified traveler

Residence inn

Posted May 27, 2017
Room smelled. No accessories in the room. Felt unsafe. Wouldn't stay there again.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
On behalf of my team, please accept our apology for the cleanliness issues you encountered during your stay. We work hard to provide a clean and comfortable environment, so we are sorry for the inconvenience it caused. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. In-room amenities for your suite is kept at the front desk, as per our brand standard requirements. If we did not communicate this at the time of check-in, we are sorry. Thank you for your candid feedback. I hope you will give us another chance to serve you better. Sincerely, General Manager
4 out of 5
by A verified traveler

Clean rooms

Posted May 27, 2017 on Hotels
The room was exceptionally clean and very comfortable. Not the most fantastic service but I didn't need it.
Comment from Hotel Management
May 29, 2017 by Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Nashville - Airport - Music City. We are delighted to note that you loved your spotless room and the exceptional service from our team. Thank you, we look forward to your return visit. Sincerely, General Manager