Ratings based on 2,369 Verified Reviews

3.8 out of 5
77% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville

Impressed and relaxed

Posted Jan 21, 2018
Check in was super easy and Deangelo was super, made us feel welcome and comfortable. When we got to our room I was impressed all the amenities a guest could ask for. The room was super clean, soft bed, and the overall feel was relaxing. We Had a great evening and look forward to our next stay with them.
Comment from Hotel Management
Jan 23, 2018 by Martha A., Hotel Management
Thank you so much for the amazing feedback! We will make sure Deangelo knows how much you appreciated him!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Excellent stay

Posted Jan 21, 2018
Loved my stay at the Preston Hotel, staff was excellent, checkin was quick, room was excellent, room was very clean, and pillows on bed were fluffy cause, I hate flat cheap pillows and bed was very comfortable, would stay again when I visit Nashville .
Comment from Hotel Management
Jan 23, 2018 by Martha A., Hotel Management
Thank you so much for the great feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2018
Staff was friendly, it was a cold night in Nashville, I would stay here again if need to be in the area again.
Comment from Hotel Management
Jan 23, 2018 by Martha A., Hotel Management
Thank you so much for the great feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2018
Eexcellent hotel to Stay in. Good location close to Downtown. Shuttle with a 3 Mike radius is a plus and very useful
Comment from Hotel Management
Jan 23, 2018 by Martha A., Hotel Management
Thank you so much for the great feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee

Posted Jan 15, 2018
The hotel was nice. There was a lot of noise in the hallway at night and earily in the morning, I had to call the front desk. It would have been nice to have complementary breakfast or some sort of snack in the morning for the price we paid a night.
Comment from Hotel Management
Jan 23, 2018 by Martha A., Hotel Management
Thank you so much for the great feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay

Posted Jan 13, 2018
The bathroom wasn’t cleaned but the rest of the room was good. Made pillow accommodations. No continental breakfast. The cafe had good pancakes.
Comment from Hotel Management
Jan 23, 2018 by Martha A., Hotel Management
Thank you so much for the great feedback! We will make sure our housekeeping manager addresses the issues you experienced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff

Posted Jan 12, 2018
Denny is the best front desk staff I’ve ever encountered. He knew everything about the hotel and surrounding areas. He recommended a late night food delivery service and the food was excellent. Thank you Denny!!!
Comment from Hotel Management
Jan 23, 2018 by Martha A., Hotel Management
Thank you so much for the great feedback! We will make sure Denny knows how much you appreciated him.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Excellent Hotel...

Posted Jan 10, 2018
Cons: ...
Location: Very close to the Nashville International Airport and Only 8 min from donwtown, Broadway St and Nissan Stadium.
Excellent Hotel, clean, very comfortable beds, only 8 min from donwtown, Broadway St and Nissan Stadium.
Comment from Hotel Management
Jan 23, 2018 by Martha A., Hotel Management
Thank you so much for the great feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Good for just overnight stay

Posted Jan 7, 2018
Pros: Location and large rooms to comfortably accommodate a family of four.
Cons: Renovation
Location: Next to the airport and there is a shuttle provided. It is on the outskirts of the city so nothing within walking distance or close by.
Excellent location and okay hotel for overnight stay if you are passing through or need something next to the airport. Free internet and parking but no breakfast. Room service menu is available but prices are high! Rooms are very large but dated. Small fridge on the floor in the corner of the room, no microwave but iron and board were provided. Bottom line, a place to have a roof over your head and shower!
Comment from Hotel Management
Jan 23, 2018 by Martha A., Hotel Management
Thank you so much for the great feedback!
3 out of 5
by A verified traveler from nashville airport

One nighter

Posted Jan 7, 2018
Room was large beds where comfy and clean. But bathroom sink had some kinda goope on the drain and the faucet handle and spout had a brown crusty dryed up on it. Shower did have some mold. Ordered room service and item was priced $12. When i when to pay they added 3.50 and afterward on check out they added $3 more over my tip!
Comment from Hotel Management
Jan 23, 2018 by Martha A., Hotel Management
Thank you so much for the great feedback! We apologize that you did not have a fantastic experience with room service, I assure you that is not the norm.