The check in process was great, service was very good but when we made it to the room, expectations were not met. The bathroom was dirty, someone used the bathroom and didn’t even flush, dirty toilets, light switches and all hand held areas were dissatisfying. I felt like I was in a very low budget hotel. The reception service was nice as they moved us to another room immediately, but sadly the other room too was not thoroughly clean, there is visual water leak, damaged water spots on wall, bathroom ton was stained or dirty can’t tell. Overall, a dissatisfied experience.