Exterior

Reviews of Sheraton Music City Nashville Airport

4 out of 5
Sheraton Music City Nashville Airport
777 Mcgavock Pike, Nashville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 705 out of 1211 reviews" "
Rating 8 - Good. 276 out of 1211 reviews" "
Rating 6 - Okay. 115 out of 1211 reviews" "
Rating 4 - Poor. 67 out of 1211 reviews" "
Rating 2 - Terrible. 48 out of 1211 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms just would have liked the sofa to have been a sofa bed. Not great for 2 adults and a teenager.
Stayed 1 night in Mar 2024
Response from Team Sheraton Music City on Mar 26, 2024
Hi Amy: Thanks for sharing your experience. We're thrilled you had a great stay.

4/10 Poor

Chris

Traveled with family
Disliked: Amenities, property conditions & facilities
Hand to lug up our large suitcases up stairs or walk a mile around the hotel to our room and take a ramp. Outdoor spa closed. Will not stay here again.
Stayed 1 night in Mar 2024
Response from Team Sheraton Music City on Mar 26, 2024
Hi Chris: Thanks for sharing your experience. We're so sorry your stay wasn't all we hoped it would be.

8/10 Good

marcelene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Sheraton Music City on Mar 26, 2024
Hi Marcelene: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Dwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Sheraton Music City on Mar 21, 2024
Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Yaoming

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Clean. Friendly.
Response from Team Sheraton Music City on Mar 18, 2024
Hi Yaoming: Thanks for sharing your experience. We're thrilled you had a great stay.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was much nicer than expected. The only drawback I had was I let the front desk staff know some of the lamps had gone out in my room and a few of the wall outlets went out of order during my two-night stay, and they were unfortunately not able to get things fixed during my two night stay. When letting the front desk staff know upon checkout before flying back to the east coast, they were extremely apologetic about it and offered solutions to make it up to me. The cleanliness of the facility and friendliness of the staff will certainly have me returning if ever in the area again
Stayed 2 nights in Mar 2024
Response from Team Sheraton Music City on Mar 18, 2024
Hi Sarah: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Chandra

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Its a beautiful older hotel that coukd u a e some new carpet. The elevator door at lesst one of them needs to be cleaned badly. The food was amazing from the lounge but i don't understand why you have ad on the table i the room and o
Stayed 1 night in Mar 2024
Response from Team Sheraton Music City on Mar 18, 2024
Hi Chandra: Thanks for sharing your experience. We're thrilled you had a great stay.

8/10 Good

Alborz

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy. Wish they had better coffee in the rooms though
Stayed 2 nights in Mar 2024
Response from Team Sheraton Music City on Mar 12, 2024
Hi Alborz: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Michael is the best bartender ever!! So nice and always welcoming
Stayed 1 night in Mar 2024
Response from Team Sheraton Music City on Mar 9, 2024
Hi Wesley: Thanks for sharing your experience. We're thrilled you made a great connection with Michael.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was fine except the water was not hot in the shower.
Stayed 1 night in Mar 2024
Response from Team Sheraton Music City on Mar 9, 2024
Hi Nancy: Thanks for sharing your experience. We're sorry to hear about the shower.

10/10 Excellent

Alexandra

Stayed 2 nights in Mar 2024
Response from Team Sheraton Music City on Mar 26, 2024
Hi Alexandra: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

NEC Chinese School

Liked: Property conditions & facilities
The window door knob is broken.
Stayed 1 night in Feb 2024
Response from Team Sheraton Music City on Mar 1, 2024
Hi there: Thanks for sharing your experience. We're thrilled you had a great stay.

2/10 Terrible

Katelin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Pool was very nasty had chips everywhere and jacuzzi had dirt all in it like it hasn’t been clean the sheets had stains all over them and bath room had no wash cloths the front desk didn’t give no type of information when and where anything was
Stayed 1 night in Feb 2024
Response from Team Sheraton Music City on Feb 27, 2024
Hi Katelin: Thanks for sharing your experience. We're so sorry your stay wasn't all we hoped it would be. If you'd like to discuss further, please reach out to us directly.

10/10 Excellent

Fozil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from T on Feb 27, 2024
Hi Fozil: Thanks for sharing your experience. We're so glad you had a great stay.

8/10 Good

Jacqueline, Baltimore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are cold. Heat does not really work.
Stayed 2 nights in Feb 2024
Response from Team Sheraton Music City on Feb 27, 2024
Hi Jacqueline: Thanks for sharing your experience. We're so glad you had a great stay.

10/10 Excellent

Seth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Team Sheraton Music City on Feb 27, 2024
Hi Seth: Thanks for sharing your experience. We're so glad you had a great stay.

8/10 Good

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel- convenient free shuttle to and from airport- just wish there had been more dining options in the area or within the hotel itself
Stayed 3 nights in Feb 2024
Response from Team Sheraton Music City on Feb 6, 2024
Hi Melissa: Thanks for sharing your experience. We're thrilled you had a great stay

10/10 Excellent

Julie

The associate at the desk listened to my request for a quiet room, and took the time to be sure I was not near the elevator, and in a quiet part of the hotel
Stayed 1 night in Feb 2024
Response from Team Sheraton Music City on Feb 3, 2024
Hi Julie: Thanks for sharing your experience. We're thrilled our team ensured you had a great stay.

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Team Sheraton Music City on Feb 6, 2024
Hi Nicole: Thanks for sharing your experience. We're so sorry your stay wasn't all we hoped it would be. Please reach out to us directly if you'd like to discuss further.

10/10 Excellent

Benjamin, San Jose

Stayed 1 night in Jan 2024
Response from Team Sheraton Music City on Feb 12, 2024
Hi Benjamin: thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Sheraton Music City on Jan 22, 2024
Hi Todd: thanks so much for sharing your experience. We’re thrilled you had a great stay.

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room, especially the bed, was very comfortable. Front desk staff left a lot to be desired, but valet and restaurant staff were extremely pleasant and helpful.
Stayed 2 nights in Jan 2024
Response from Team Sheraton Music City on Jan 17, 2024
Hi Sarah: thanks for sharing your experience. We're thrilled you had a great stay.

6/10 Okay

Tawana Nicole

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: The staff was accommodating and polite. The lobby, halls, restaurant, and bar were well-maintained. The restaurant’s food was good. Cons: The bathroom had mildew in the shower. My bed had an unclean smell to it although linens were clean. The mattress was not in the best condition. Housekeeping did not do a good job. I keep my room pretty organized so all they would need to do is take out garbage and fix up a bit. They did a mediocre job of that. Parking was once free, not anymore! Overall: I would not spend my money to stay here again. This is simply based on the private accommodations, but I would not mind having dinner/drinks at the restaurant/lounge once in Nashville again.
Stayed 4 nights in Jan 2024
Response from Team Sheraton Music City on Jan 15, 2024
Hi Tawana: Thanks for sharing your experience. We’re so sorry your stay wasn’t all we hoped it would be. If you’d like do discuss further, please reach out to us directly.

10/10 Excellent

Kimberly, Myrtle Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like paying so much for parking
Stayed 1 night in Jan 2024
Response from Team Sheraton Music City on Jan 15, 2024
Hi Kimberly: Thanks for sharing your experience. We're thrilled you had a great stay.

8/10 Good

Abbye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Sheraton Music City on Jan 13, 2024
Hi Abbye: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eddy at the front desk was awesome. So helpful and professional!
Stayed 1 night in Jan 2024
Response from Team Sheraton Music City on Jan 12, 2024
Hi Caroline: Thanks for sharing your experience. We're thrilled you had a great stay.

8/10 Good

Charlotte

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and accommodating. I arrived really late and where super nice even at this late hour. The hotel is a little worn but very clean and convenient to the airport.
Stayed 1 night in Jan 2024
Response from Team Sheraton Music City on Jan 12, 2024
Hi Charlotte: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Charles L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Team Sheraton Music City on Jan 9, 2024
Hi Charles: Thanks for sharing your experience. We're thrilled you had a great stay.

8/10 Good

Mary W

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Sheraton Music City on Jan 6, 2024
Hi Mary W: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Florissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they have complimentary hot beverage in the lobby or cafeteria.
Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Jan 6, 2024
Hi Florissa: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Dec 28, 2023
Hi Christopher: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel we loved it
Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Dec 28, 2023
Hi Noel: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Frederick

Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Dec 27, 2023
Hi Frederick: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Be

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Dec 27, 2023
Hi Be: Thanks for sharing your experience. We're thrilled you had a great stay.

6/10 Okay

William, porterville

Traveled with family
Disliked: Cleanliness
The shower was extremely moldy
Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Dec 27, 2023
Hi William: We're so sorry your stay wasn't all we hoped it would be. If you'd like to discuss your experience further, please reach out to us directly.

10/10 Excellent

Jerry

Stayed 2 nights in Dec 2023
Response from Team Sheraton Music City on Jan 10, 2024
Hi Jerry: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Dec 19, 2023
Hi Shannon: Thanks for sharing your experience. We're thrilled you had a great stay.

2/10 Terrible

Lesa

Traveled with family and small children
Disliked: Staff & service
I have stayed multiple times over the years, but this time the workers were very rude and humiliating and did not feel bad
Stayed 2 nights in Dec 2023
Response from Team Sheraton Music City on Dec 18, 2023
Hi Lesa: Thanks for your feedback. We're so sorry your stay wasn't all we hoped it would be. If you'd like to discuss your experience further, please reach out to us directly.

10/10 Excellent

brittany

Stayed 2 nights in Dec 2023
Response from Team Sheraton Music City on Dec 19, 2023
Hi Brittany: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Gabrielle

Traveled with partner, Traveled with pets
Liked: Amenities, property conditions & facilities
Loved every thing except parking. We almost weren’t able to exit the facility because the ticket we had said “closed ticket”.
Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Dec 18, 2023
Hi Gabrielle: Thanks for sharing your experience. We're thrilled you had a great stay.

6/10 Okay

Jenny

There is only 1 restaurant, not two like the website says. Our room was a single sofa pullout, not a double like the reservation confirmed. Hot tub needs work.
Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Dec 19, 2023
Hi Jenny: Thanks for sharing your experience. We're so sorry your stay wasn't all we hoped it would be. If you'd like to discuss further, please reach out to us directly.

4/10 Poor

Philip, Scotland

Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Jan 9, 2024
Hi Philip: Thanks for sharing your experience. We're so sorry your stay wasn't all we hoped it would be. If you'd like to discuss further, please reach out to us directly.

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Team Sheraton Music City on Dec 19, 2023
Hi Christopher: Thanks for sharing your experience. We're thrilled you had a great stay.

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team Sheraton Music City on Dec 18, 2023
Hi Joseph: Thanks for sharing your experience. We're thrilled you had a great stay.

2/10 Terrible

Brandon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good place
Absolutely wouldn't stay here again
Stayed 1 night in Nov 2023
Response from Team Sheraton Music City on Dec 14, 2023
Hi Brandon: we're sorry your stay wasn't all we hoped it would be. We're working hard on improving your experience, and it sounds like you didn't catch us at our best. If you'd like to discuss your concerns further, please reach out to us directly.

10/10 Excellent

Almond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the entertainment at dinner, the service was excellent at the front desk. The people working in the breakfast and dining room were fine. Food was good!. . We thought the staff working out front with transportation were also thoughtful and helpful. Al Clark
Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Dec 13, 2023
Hi Almond: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team Sheraton Music City on Dec 13, 2023
Hi Melanie: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

Gurmit

Stayed 1 night in Dec 2023
Response from Team Sheraton Music City on Dec 30, 2023
Hi Gurmit: Thanks for sharing your experience. We're thrilled you had a great stay.

10/10 Excellent

robin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed 1 night at this hotel as it was in close proximity to the airport. We were very surprised with the high quality, seasonal decorations, cleanliness and appearance of the hotel. The room was very nice, with comfy beds, linens and modern bath. Wish we had stayed here our entire week long trip rather than at the hotel our team had booked for us. Next time we book the Sheraton.
Stayed 1 night in Nov 2023
Response from Team Sheraton Music City on Dec 6, 2023
Hi Robin: Thanks for sharing your experience. We're thrilled you had a great stay!

8/10 Good

Ognjen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big parking lot and a secluded property
Stayed 4 nights in Nov 2023
Response from Team Sheraton Music City on Dec 1, 2023
Hi Ognjen: Thanks for sharing your experience. We're thrilled you had a great stay.