Ratings based on 1,058 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto ON Canada

Atlantis Paradise Island - Huge Complex

Posted Jan 15, 2017
Pros: The staff and people running hotels very nice and very helpful.
Cons: Be prepared for lots of walking to find things because food and activities scattered between 6 different hotels but you can always take free shuttle.
Location: Too many things to do and see to mention - each hotel has activities and places to eat, food a little pricey depending where you eat.
6 hotels in enormous complex - stayed in the Beach Tower right on the beach Clean rooms, good food (big portions), staff always happy and will go out of their way to help you, lots to see and do, restaurants and activities in 6 different hotels, lots of walking but also a free shuttle available to take you to any other hotel in complex.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

Hotel was nice but definitely needs a facelift.

Posted Jan 4, 2017
Beach Tower was okay did not feel like a 5-star hotel ....rooms definitely needed a facelift beds were comfortable, but we had trouble with Tv... air conditioning. Overall we had a nice day it was a big family reunion we probably will go back. But thought it was very pricey for what we got.
Comment from Hotel Management
Jan 9, 2017 by - Atlantis Management Team, Hotel Management
Hi family fun, Thanks for choosing Atlantis. We are happy to hear that you're already looking forward to a return trip to paradise and please know, in the past year Atlantis launched four different renovation projects in order to improve the guest experience and upgrade property offerings to guests, including updates to Poseidon’s Table (formerly Marketplace), Plato’s, Salon Privé at Atlantis Casino, and refreshed guest accommodations at The Cove. For those reading this review, Atlantis has 5 hotels offering a variety of room accommodations to fit all preferences and budgets – Beach Tower (value), Coral Towers (moderate), Royal Towers (Deluxe), The Reef (Residential Luxury), and The Cove (Luxury). We hope to see you back in paradise soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Right on the beach

Posted Dec 31, 2016
It was a great time. Great place for the kids.
Comment from Hotel Management
Jan 6, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for visiting Atlantis! We are pleased to hear that you had a great time with us and do hope that you will join us again in paradise.
2 out of 5
by A verified traveler

Posted Dec 28, 2016
No air conditioning in the hallways, bath towels and refrigerator was dirty and old
Comment from Hotel Management
Jan 6, 2017 by – Atlantis Management Team , Hotel Management
Hi Expedia User, We are disappointed to hear about your experience at Atlantis. We will pass along your comments to our employee training departments and do hope you will join us again so that we can deliver a truer Atlantis experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Dec 12, 2016
Very nice hotel and services. Strongly recommend!!! Very clean and confortable, close to the beaches, very nice atmosphere!!!
Comment from Hotel Management
Dec 19, 2016 by - Atlantis Management Team, Hotel Management
Hi Expedia User, It was a pleasure welcoming you to Atlantis! It sounds like your stay at Atlantis' Beach Tower was worthy of five-stars and we are thrilled that you were able to take advantage of our three white sand beaches. We value your recommendation to other travelers and we do hope to see you again on future trips to paradise.
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel and surroundings, Had problems

Posted Dec 10, 2016
The room they gave me was bad , no view and noise, so I complained and they gave me a great room. but to problem continued, I think from the pre. hurricane, The power kept going off and one time I had to use the stairs cause the elevators were out, I was on the 9th floor, also the water keep going off, Beautiful place and surrounding but way over priced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to beach

Posted Dec 7, 2016
Pros: relaxing rooms
Cons: no it was great staff friendly
Location: great location for beach and relaxation
went for a rest and got it Really great hotel and food excellent
Comment from Hotel Management
Dec 9, 2016 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for choosing Atlantis! It sounds like you had a five-star stay with us at Atlantis' Beach Tower and we are happy that you also enjoyed some great meals with us. We hope you will join us again soon for another relaxing vacation in paradise.
3 out of 5
Recommended
for Everyone
by A verified traveler from tampa fl

Nice area of paradise island

Posted Dec 7, 2016
Atlantis complex is breathtaking and vies are amazing but certain areas require updates and the beach towers could use some major updates as well as better dining options
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great Place to stay

Posted Dec 6, 2016
Pros: Everything
Cons: Don't change anything
Location: Beach Tower , water park was great
Had a wonderful time during Thanksgiving week at Beach Tower. Everyone was friendly and did everything to make your stay enjoyable. The water park was Awesome. Had Thanksgiving dinner on my birthday. Best dinner ever. Waiters surrounded my table to sing happy birthday to me. Felt really special. This was our second year there. Only gets better. What a week! Thanks
Comment from Hotel Management
Dec 9, 2016 by - Atlantis Management Team, Hotel Management
Hi Ed and Emmi, It was a pleasure welcoming you to Atlantis! It sounds like you had a wonderful Thanksgiving stay with us and your time at Aquaventure must have been a blast. We are also delighted that our staff took such great care of you and even sang happy birthday at dinner. We value your five-star review and do hope to see you back in paradise on future trips.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 24, 2016
Nice place for the money . Over all experience was good.