Ratings based on 1,054 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from UK

Disappointing resort, not as expected.

Posted Sep 24, 2016
The holidar package that we had selected on expedia had been advertised as all-inclusive, but we later found out that it wasn't all-inclusive and that we would either have to pay for food throughout the holdiay or pay a large sum to purchase a dining package. There was a $1050 security deposit to pay on check-in which we hadn't been informed of before arrival which will not be refunded for 21 days after check-out. The air-conditioning in our room was broken for more than half our stay. Half of the resort was closed for refurbishment, including most of the good restaurants, and none of the restaurants that we had planned to go to were open. The restaurants were a lot more expensive than expected, for food which wasn't a brilliant quality. We tried to book the Rum Runners Tour which is advertised on the resort's website only to discover that the tour does not exist. Overall the service was quite disappointing and we felt that our honeymoon was a huge waste of money.
4 out of 5
by A verified traveler from CDMX

Un hotel con muchas opciones para divertirse

Posted Sep 18, 2016
Tiene playas, albercas, acuario, parque acuático, casino, restaurantes, tiendas para compras, etcétera. Solo No tiene estacionamiento.
5 out of 5
by A verified traveler from Portland, OR

Paradise and slides.

Posted Sep 14, 2016
Pros: Loved the bed comfort, the balcony views, and the water slides and pools.
Cons: Updating some rooms TV's and coffee etc.
Location: Loved the fish fry for food, and the straw market for culture, souvenir's and Poop Deck had awesome food.
It was an awesome time. WE stayed in the Coral tower and it was perfect for what we needed. Close to the Marina Villiage, and walking distance to pools, slides, and more. I loved the water slides, however I wish there was a better way for me to navigate between all of them. I was only there a short while, but the experience was one I will never forget.
Comment from Hotel Management
Sep 20, 2016 by - Atlantis Management Team, Hotel Management
Hi Angelina, It was a pleasure welcoming you to Atlantis! We are thrilled that you had an awesome time with us and that your room at Coral Towers worked out so well. Something amazing is on the horizon! Atlantis is thrilled to announce the start of the first phase of the $20 million transformation of Coral Towers. Once complete, the modern hotel will feature contemporary guest rooms, a modernized lobby experience, and more is slated to be complete by summer 2017. Stay tuned for more updates as this exciting renovation progresses.
3 out of 5
by A verified traveler from Brooklyn, NY

Lovely property, nothing special about the room.

Posted Aug 16, 2016
I will say the hotel staff was extremely nice and helpful if I had a question. The property as a whole is beautiful but I was underwhelmed with the Coral Towers. I've traveled quite a few places and this is the most expensive hotel with the least nice room. It was decent but not worth the money in my opinion. Also, the air conditioning was broken for about two days during my stay (it was 90+ degrees there). All I got was a sorry left on the answering machine which is not acceptable for the cost of the room. But I suppose the price is more for the property as a whole instead of the room.
Comment from Hotel Management
Aug 24, 2016 by - Atlantis Management Team, Hotel Management
Hi Sha, Thank you for visiting Atlantis. We are pleased that you had great interactions with our staff and enjoyed our property, but are disappointed that not all of your experience was up to your standards. Atlantis has launched its first phase of a $20 million transformation at what is currently known as the Coral Towers. Once all renovations are complete, the hotel will re-open as The Corals Atlantis, a new modern hotel for the resort’s group, leisure, and casino guests. This initial phase of renovations is slated to be complete by spring 2017. During this initial renovation, some rooms, lobby, and guest amenities will remain opened and operational. Atlantis’ anticipated second phase of renovations will be a lobby transformation and new dining concept to begin in early 2017. The resort will share more details of the next phase in the coming months. We hope you will visit us again to see the finished product.
3 out of 5
by A verified traveler from ca, beverly hills

Close to the beach and everywhere .

Posted Jul 27, 2016
The hotel needs to be renovated. But the location is the best .
Comment from Hotel Management
Aug 3, 2016 by - Atlantis Management Team, Hotel Management
HI royee, Thank you for visiting Atlantis. Please know, we listened to our guest feedback and we plan to launch a renovation project at Coral Towers beginning soon. We hope you will join us again in the future to see the finished product.
5 out of 5
by A verified traveler

Hotel super agradável e luxuoso

Posted Jul 24, 2016
Hotel lindo e cheio de atração porém tudo é muito caro
3 out of 5
by A verified traveler from Brooklyn, NY

Decent, but needs updating

Posted Jul 18, 2016
We stayed at the Coral Towers for 6 days. While it was comfortable, it was lacking basic amenities. It was also in desperate need up updates. The entire time, I wished I had sprung for The Royal Towers or their luxury hotels.
Comment from Hotel Management
Jul 25, 2016 by - Atlantis Management Team, Hotel Management
Hi Natalee, Thanks for visiting Atlantis. Please know, we listened to our guest feedback and we plan to launch a renovation project at Coral Towers beginning soon. We hope you will join us again in the future to see the finished product.
5 out of 5
by A verified traveler

Posted Jul 16, 2016
Friendly & helpful staff. Very relaxing.recreational facilities great.
Comment from Hotel Management
Jul 21, 2016 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for visiting Atlantis! It sounds like you had a great trip and a relaxing vacation in paradise. We hope you will join us again on future trips. - Atlantis Management Team
5 out of 5
by A verified traveler from D

Best view in the entire resort.

Posted Jul 16, 2016
If you stay in a water view coral tower room you can see all the animal wildlife, the Royal towers, and the ocean all at the same time. The rooms were great but you don't go to Atlantis for the hotel room. You're barely in the room anyway.
Comment from Hotel Management
Jul 25, 2016 by - Atlantis Management Team, Hotel Management
Hi randy, Thanks for visiting Atlantis! Your view from Coral Towers sounds fantastic and it sounds like you made the most of your time with us. We are excited to hear that you had a five-star vacation. We look forward to seeing you back in paradise.
3 out of 5
by A verified traveler

Coral

Posted Jul 2, 2016
It was okay. Spend the extra dollar and stay at Cove or Reef. Much better experience and convenience.
Comment from Hotel Management
Jul 7, 2016 by - Atlantis Management Team, Hotel Management
Hi Vinnie, Thank you for visiting Atlantis. We appreciate you recommending The Cove and The Reef to other travelers and hope you will join us again in the future. - Atlantis Management Team