Ratings based on 1,076 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Bend, In.

Posted Feb 18, 2017
Everything was awesome. Outstanding job to everyone. Couldn't ask for a better view of the beach and ocean.
Comment from Hotel Management
Feb 22, 2017 by - Atlantis Management Team, Hotel Management
Hi Joe S., We enjoyed welcoming you to Atlantis! It sounds like the view from your room at Coral Towers was beautiful and we do appreciate you letting us know that our staff was outstanding. We do value your five-star review and we can't wait to see you again on future trips.
4 out of 5
Recommended
for Families
by A verified traveler

Lots of fun but overpriced

Posted Feb 12, 2017
Pros: Water park beautiful beach. Friendly staff.
Cons: Way over priced. Cleanliness
Upon arrival Atlantis changed my room. Room not that clean. Shower head major leak spraying all over, but fixed immediately. Food overpriced vat tax? And included tip? Shuttle service was supposed to be included and wasn't. Had to pay for a taxi to and from the airport. Do the hard workers even get their tip? Had a GREAT time was a lot fun for the entire family!
Comment from Hotel Management
Feb 17, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for choosing Atlantis! We are thrilled to hear that you had lots of fun at Atlantis and please know, now guests can enjoy all the wonder of Atlantis with three great dining plans offering full breakfast and dinner at some of our most popular restaurants. Plus children 11 years and under now eat free with a purchase of an adult dining plan. For those reading this review, we offer a variety of transportation options from the airport to the resort for a fee. We recommend speaking with a travel specialist at 1-800-Atlantis to explore what works best for your needs. We hope to see you again on future trips.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Plenty of water activities and the golf is great.would recommend to anyone with kids or couples
Comment from Hotel Management
Jan 27, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for choosing Atlantis! We are delighted to hear that you had a great time with us in paradise and we do value your recommendation to other families. See you soon.
2 out of 5
by A verified traveler from Connecticut

Rooms meh, food awful

Posted Jan 19, 2017
The Atlantis waterparks were amazing, and if you have kids, I think there are tons of activities to do at the hotel. However, the food was so bad, it was almost unbelievable. A basic lunch costs about $50 for two people, and is some of the worst food I've ever had. I never leave reviews, but was prompted to do so here. When going out for a nice dinner at one of the more formal restaurants, the food was much better.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach

Great hotel with amazing staff

Posted Dec 26, 2016
Pros: Clean, great service and many things to see and do
What a great resort and staff was super friendly. Lots to see and do at the resort-we will definitely go back!
Comment from Hotel Management
Jan 6, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for joining us at Atlantis! It sounds like you had a great time on your vacation and we are pleased to hear that you're already looking forward to a return trip. See you soon.
1 out of 5
by A verified traveler from va

Mostly rude

Posted Dec 26, 2016
Pros: Nothing except a few of the staff where very delightful.
Cons: Moral lots of blank unhappy employees and some rude. Also $ 150 for 4 at a buffet breakfast that was not even lights out delicious is ridiculous.
Location: Waterpark and aquarium is very nice. The dolphins encounter is nice also.
I would honestly say that about half of my interaction where great and the other half where below average to failing. I do not know if the constant look of I hate being at my job was born of the fact that tips are included on everything. I love to tip so I did not mind the 15% added on everything because I normally give more but some of the service was flat out rude. I will never return to Atlantis as far as I am concerned. I might try there competitor I noticed on the way back to the airport.
Comment from Hotel Management
Jan 6, 2017 by – Atlantis Management Team , Hotel Management
Hi rick, We are disappointed to hear about your experience at Atlantis. We pride ourselves on delivering an amazing vacation experience and it sounds like yours did not meet your personal expectations. We will be sure to share your comments with our internal team as we look to maintain Atlantis at the highest levels for all of our guests and The Bahamas Ministry of Finance has implemented a mandatory Value Added Tax (VAT) on goods and services. In addition to this tax, there is a mandatory 15% gratuity of all services including food and beverage.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
The grounds are beautiful and the staff are friendly.
Comment from Hotel Management
Jan 4, 2017 by – Atlantis Management Team, Hotel Management
Hi Expedia User, It was a pleasure welcoming you to Atlantis! We are thrilled that you enjoyed our beautiful grounds and it sounds like our staff also took excellent care of you. We look forward to seeing you back in paradise, and be sure to use the new and free Atlantis app to help plan your next trip!
2 out of 5
by A verified traveler from los angles

Just a tourist trap, not worth your time and money

Posted Dec 6, 2016
This place is typical tourist trap, where they put you in a resort and make spend as much money as possible. yes there is free acces to "waterpark" but they charge you $150 for 10photos or $25 for locker (!!!) the aquarium looks good but nothing extraordinary, if you staying at Atlantis be prepared to pay sky high prices for low quality food
2 out of 5
by A verified traveler from US

Nice view from balcony, quiet location

Posted Nov 28, 2016
Pros: Many activities for families
Cons: Lower prices, air conditioning that works
Location: Island location with many family-centered activites such as water park, dolphin pool, aquarium, sandy beaches. Staff was quite friendly.
Room had several problems which staff tried to fix. The air conditioning was fixed for one night, but the room stayed too hot to sleep comfortably. Very expensive, not worth the price.
Comment from Hotel Management
Dec 7, 2016 by - Atlantis Management Team, Hotel Management
Hi M, We are disappointed to hear about your experience at Atlantis. We understand your frustration regarding your room and we will be sure to share your comments with our internal team as we look to maintain Atlantis at the highest standards for our guests. We do hope you will consider joining us again so that we can deliver a truer Atlantis experience.
4 out of 5
by A verified traveler

Waiting to check in

Posted Nov 25, 2016 on Hotels
Everything was great except for the check in time as you have to wait until 4 pm to get your room you waste a whole day. Last thing I want when I take a vacation is to wait but once your checked in its a great place to vacation as a family or as a couple. This resort has something for everyone and you will wish you had a few more days by the end of your trip.