The overall experience was okay. They charge you for everything and everything is over priced. The hotel overall is very dated and needs major updating. The lobby smelled of stale cigarette smoke because of the casino and you are constantly exposed to second hand smoke which is not very family friendly. The staff at certain restaurants were amazing but overall the experience was not what I expected.
Comment from Hotel Management
Nov 20, 2016 by - Atlantis Management Team, Hotel Management
Hi Mira, We are pleased that you had positive experiences with our staff, but understand that not all of your time with us lived up to your personal expectations. Please know we continuously enhance the property with new additions, upgrades, and programs such as the newly renovated Plato’s and Poseidon’s Table located in the heart of Royal Towers. We strive to deliver the best experience and value-add for our guests’ room rate and resort fee, which includes access to our marine habitat (14 lagoons with various marine life), The Dig, Aquaventure water park, wi-fi in-room and lobbies, Fitness Center. We also Atlantis strives to deliver amazing experiences to all guests of different budgets, including various accommodation options ranging from budget to luxury and Dining Plans. We hope you will consider joining us again so that we can deliver a truer Atlantis experience.