Destination with much potential, but disappointing
Posted Mar 21, 2017
The hotel is much more affordable than some of the resort-style properties on Paradise Island. That being said, it is sadly outdated and somewhat poorly maintained. There was nothing we could not put up with for at least one night, but I would have a problem staying longer. The suite was extremely cold and we had a hard time with the mercury-based thermostat which showed 60 deg. F. It did not seem to work. We tried to turn the heater on but we only got cold air. Perhaps the AC was the reason for water dripping from the bathroom ceiling, creating a puddle. We did not find a blow dryer and asked for one. We were told that no one was available to assist and we should check back. the next morning. To our surprise, we found a wall-mounted unit behind the TV in the bedroom (!!) by mistake. The climate seem to have affected premises and buildings. Several coats of paint are evident almost everywhere. Many of the doors and drawers are not quite fitting the frames anymore. Some are hard to open/shut and one of the kitchen cabinet doors fell off when I opened it.
Wireless access is complementary. But the range is no sufficient to cover the entire property.
The staff was very friendly and wanted to be attentive. But it did seem there were limits to what they could do. The property is on a slope with several rows of 2-story buildings to house the suites. It is easy to imagine how absolutely beautiful this setting could be but it would require a complete refresh.