Water park

Reviews of Comfort Suites Paradise Island

4 out of 5
Comfort Suites Paradise Island
Paradise Island Drive, Paradise Island, New Providence

Reviews

8.0

Very Good

Rating 10 - Excellent. 467 out of 1160 reviews" "
Rating 8 - Good. 359 out of 1160 reviews" "
Rating 6 - Okay. 184 out of 1160 reviews" "
Rating 4 - Poor. 87 out of 1160 reviews" "
Rating 2 - Terrible. 63 out of 1160 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the employees, very pleasant.
Stayed 7 nights in Mar 2024
Response from Mary Hanna on Mar 28, 2024
Dear James,We really appreciate you taking the time out to share experience with us. Thank you for giving us valuable feedback and considered our hotel with good options to have a great experience, especially our team’s friendliness and attentiveness.Our hotel prides itself with great service our team delivers and to hear that you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service and commitment.We truly hope we will have a chance of welcoming you again soon, to your hotel of “Choice”, in Paradise.Warm regards,

10/10 Excellent

Kurt Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Mar 2024
Response from Mary Hanna on Mar 28, 2024
Dear Kurt,We really appreciate you taking the time out to share experience with us. Thank you for giving us valuable feedback and considered our hotel.Warm Regards

10/10 Excellent

Shannon Brigette

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Mary Hanna on Mar 28, 2024
Dear Shannon Brigette,We really appreciate you taking the time out to share experience with us. Thank you for giving us valuable feedback and considered our hotel.Warm Regards,

4/10 Poor

Deborah, Jamestown

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was very dated, and there was a moldy smell that may have had something to do with the very old air conditioning unit. We even wanted to turn the air off and open a window for fresh air, but the controls were not working, so it ran constantly.
Stayed 2 nights in Mar 2024
Response from Comfort Suites Management Team on Mar 26, 2024
Thank you for taking the time to complete a review of our hotel based on your recent stay at Comfort Suites, Paradise Island. As are valued guest, your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. Your feedback is invaluable to us as we continually work to improve our services and facilities.I would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues so that we can take corrective actions and prevent similar occurrences in the future.Thank you for bringing your concerns to our attention. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, for a more enjoyable and memorable stay.

6/10 Okay

tara

Traveled with family
Liked: Staff & service
Disliked: Amenities
Atlantis is well maintained. 15 percent added gratuity for a water is silly.
Stayed 7 nights in Mar 2024
Response from Comfort Suites Management Team. on Mar 26, 2024
Thank you for taking the time to complete a review of our hotel based on your recent stay at Comfort Suites, Paradise Island. As are valued guest, your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. Your feedback is invaluable to us as we continually work to improve our services and facilities.I would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues so that we can take corrective actions and prevent similar occurrences in the future.Thank you for bringing your concerns to our attention. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, for a more enjoyable and memorable stay.

10/10 Excellent

SHELDON, Riverview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always cordial, polite and helpful. The hotel is always clean. The restaurant serves excellent food. The bartenders at poolside especially Crystal are top notch.
Stayed 3 nights in Mar 2024
Response from Jo on Mar 25, 2024
Good day Sheldon,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We value your feedback and the memorable experience shared. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

10/10 Excellent

Robert E.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had most if not all the amenities of a large 4/5 star hotel at a reasonable rate
Stayed 4 nights in Mar 2024
Response from Jo on Mar 24, 2024
Good day Robert,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We value your feedback and the memorable experience shared. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 5 nights in Jan 2024
Response from Jo on Mar 24, 2024
Good day Michael,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We value your feedback and the memorable experience shared. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

6/10 Okay

caitlin b

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is bare bones - our rooms showed much wear and tear, they provide the most basic of amenities (the one tiny bottle of no-brand shampoo and conditioner was a joke). But for our purpose, which was to visit Atlantis and spend time at the beach, it suited fine. The breakfast every morning worked for my kids and Marina Village and Atlantis are just across the street.
Stayed 4 nights in Mar 2024
Response from Comfort Suites Management Team on Mar 24, 2024
Good Day Caitlin,Thank you for taking the time to complete a review of our hotel based on your present stay at Comfort Suites, Paradise Island. As a guest, your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. I would like to assure you that we take your concerns seriously. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, it is clear that we fell short in your case, as we continually work to improve our services and take corrective actions and prevent similar occurrences.Thank you for bringing your concerns to our attention. We will reach out to you shortly.

4/10 Poor

Adam

Traveled with family
Disliked: Property conditions & facilities
The most expensive, crappy hotel I’ve ever stayed in.
Stayed 1 night in Mar 2024
Response from Mary Hanna on Mar 25, 2024
Dear Adam,Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit.We hope the next time that you're in the Bahamas we can regain your trust to properly host you again.Warm Regards,

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it!
Stayed 6 nights in Mar 2024
Response from Jo on Mar 24, 2024
Good day Kristen,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We value your feedback and the memorable experience shared. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
The room we were in began leaking A LOT and when I went to report it and ask for some tokens to dry some clothes that got wet as a result of the ceiling leak I was told we had to pay for the tokens. Ridiculous decision on the Hotel's staff in this situation. Would not stay again!
Stayed 1 night in Mar 2024
Response from Comfort Suites Management Team on Mar 23, 2024
Thank you for taking the time to complete a review of our hotel based on your present stay at Comfort Suites, Paradise Island. As a guest, your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. I would like to assure you that we take your concerns seriously. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, it is clear that we fell short in your case, as we continually work to improve our services and take corrective actions and prevent similar occurrences.Thank you for bringing your concerns to our attention. We will reach out to you shortly.

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Jo on Mar 24, 2024
Good day Julie,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We value your feedback and the memorable experience shared. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

10/10 Excellent

Karen Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mary Hanna on Mar 25, 2024
Dear Karen Ann,Thank you for your positive rating.Warm Regards.

8/10 Good

Joanne, Clifton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except the staff at the pool bar- they were so loud constantly talking and joking- which I believe it’s a good thing to enjoy yourself at work however we are trying to relax and all they do is talk very loud, laughing and poking fun at each other. It was hard to lay at the pool and relax with all the noise in the back round
Stayed 3 nights in Mar 2024
Response from Comfort Suites Management Team. on Mar 23, 2024
Thank you for taking the time to complete a review of our hotel based on your recent stay. We truly appreciate your feedback, delighted to hear that we met some of your expectations and noted your experience at Splash Bar at Comfort Suites, Paradise Island.Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. Your feedback is invaluable to us as we continually work to improve our services.I would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues so that we can take corrective actions and prevent similar occurrences in the future.Thank you for bringing your concerns to our attention. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, for a more enjoyable and memorable stay.Regards,

10/10 Excellent

lucille ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff
Stayed 8 nights in Mar 2024
Response from Mary Hanna on Mar 22, 2024
Greetings, LucilleThank you for taking the time to fill out the online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.Warm Regards,

6/10 Okay

Duane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property and location are nice. We found the checkin process would be so much better if the front staff were more friendly. Simple eye contact would be a good start. If you’re looking for a quiet vacation then keep searching. This hotel was loud. The bar at the pool area was blaring out music so loud you couldn’t enjoy the pool. Let alone other guest cranking out music on portable speakers. Kids running up and down the hallways screaming at midnight. So if you’re older and expect a relaxing stay look elsewhere. The breakfast had many options which was a nice plus. Nice hotel just to loud for us
Stayed 2 nights in Mar 2024
Response from Jo on Mar 19, 2024
Good day Duane,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a guest, your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations.Please accept our sincere apologies for any inconvenience or shortcomings you encountered during your stay. We strive to provide all of our guest with exceptional service and ensure a memorable experience. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We appreciate the list of your specific issues so that we can take corrective actions and prevent similar occurrences in the future and to our future guests. Thank you for bringing your concerns to our attention. We value your continued support and look forward to the opportunity to welcoming you back to Comfort Suites, Paradise Island, in the near future.Warm Regards,Team Comfort Suites

10/10 Excellent

LeeAnn

Traveled with partner
Liked: Amenities, property conditions & facilities
Close to Atlantis and access to all their amenities.
Stayed 6 nights in Mar 2024
Response from Jo on Mar 18, 2024
Good day LeeAnn,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We value your feedback and the memorable experience shared. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

8/10 Good

Sokry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast included made it easy to get our day going. Water bottles in our room after a long day of fun in Aquaventure made it refreshing. All access to aqua venture for half the price of staying in the man resort save us some money. We use that to splurged on luxury eating. This is a nice hotel for a reasonable price. If your kids have patience and can walk to the park. You will enjoy saving money. Only thing I can recommend for the hotel is for them to make upgrades on the shower head. The water pressure was slow sometimes but the toil area next the shower provided a lot of space.
Stayed 5 nights in Mar 2024
Response from Jo on Mar 18, 2024
Good day Sockry,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a guest, your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations.Please accept our sincere apologies for any inconvenience or shortcomings you encountered during your stay. We strive to provide all of our guest with exceptional service and ensure a memorable experience. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We appreciate the list of your specific issues so that we can take corrective actions and prevent similar occurrences in the future and to our future guests. Thank you for bringing your concerns to our attention. We value your continued support and look forward to the opportunity to welcoming you back to Comfort Suites, Paradise Island, in the near future.Warm Regards,Team Comfort Suites

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, will return
Stayed 2 nights in Mar 2024
Response from Jo on Mar 18, 2024
Good day Christopher,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jo on Mar 18, 2024
Good day Stephanie,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great to be so close to Atlantis! The boys loved it (and I did also)!
Stayed 2 nights in Mar 2024
Response from Jo on Mar 18, 2024
Good day Jennifer,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

2/10 Terrible

Walberto Antonio

Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hallways and the rooms were dirty. The TV did not even have cable only analogous signal. The phone did not work, and the pillows smelled like old sweat. It was nasty!
Stayed 6 nights in Mar 2024
Response from Jo on Mar 18, 2024
Good day Mr. Antonio,Please allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit with us. All feedback from our guest on their experiences with us is use to further our constant improvement and provide the necessary training needed to enhance your experience with us.We thank you for your time and valuable feedback and hope that you will afford us another opportunity to host you in the future.Warm Regards, Team Comfort Suites

4/10 Poor

Celida

Traveled with group
Liked: Property conditions & facilities
Disliked: Amenities
Check in was great the guy at the front desk was wonderful . However the attitude I got at checkout for making a small question was beyond me. I’m assuming she was some type of manager because she did not have a uniform on and was helping check in and out guests. The check out should also be important to hotels given it determines how the guests leaves . This hotel manager doesn’t care she has the money now, you are checking out so get out, is how she made us feel.
Stayed 1 night in Mar 2024
Response from Barbie Rolle on Mar 18, 2024
Good day Celia,I would like to thank you for your feedback regarding your recent stay at Comfort Suites Paradise Island. I am truly sorry to see that on checkout your service provided was not helpful or pleasant, as this is not the service we provide. We apologize profusely for this. Your comments are highly valued as they give us an opportunity to improve those aspects we may not be aware can cause any inconvenience. Please be rest assured that your comments will be shared to the team to address the issues mentioned.Kind regards,

10/10 Excellent

Vicky

Traveled with family and small children
Liked: Amenities
Staff are friendly, breakfast has high quality. Fast service.
Stayed 1 night in Mar 2024
Response from Jo on Mar 15, 2024
Good day Vicky,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

8/10 Good

Catherine E

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location. Our only complaint is the extremely high drink prices for drinks with minimal alcohol.
Stayed 4 nights in Mar 2024
Response from Jo on Mar 15, 2024
Good day Catherine,Warm Comfort Greeting,Thank you for taking the time out to share your feedback . We are always working to improve our facilities and services, we truly appreciate it. We value your feedback We look forward to hosting you again!Warm Regards,Team Comfort Suites

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located adjacent to Atlantis. An affordable option to Atlantis. We were surprised at how nice the facility was. Great breakfast included.
Stayed 10 nights in Feb 2024
Response from Comfort Suites Management Team on Mar 13, 2024
Thank you for taking the time to complete a review of our hotel based on your recent stay. We truly appreciate your feedback and are delighted to hear that we exceeded your expectations.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back in the near future.

8/10 Good

Aliya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great the only issue is the bartenders were horrible I’m guessing bc the tip was included they feel they can treat you and way but it isn’t good we decided never to drink at the bar and go across the street and drink over there as well as eat bc of the way the bartenders were it was 3 a woman and 1 fat guy and 1 skinny 1 they was just disgusting it was bad we complained but everyone else was so nice
Stayed 3 nights in Mar 2024
Response from Mary Hanna on Mar 14, 2024
Dear Aliya,Thank you for choosing to spend your tropical vacation with us. We are left feeling disheartened as we find your review, as we take great pride in ensuring each guest of the hotel is warmly welcomed and has everything needed to feel perfectly at home. We will address the matter as we do not want our guest to leave with a bad taste in their mouths. Please Accept our sincerest apologies for not meeting expectations.Warm Regards,

6/10 Okay

Silvio

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had a room where the air-conditioned leaked and they came to look at it 4 times in 2 day. We also mentioned that the phone in the room was not working and it never got fixed so we had to go down to the lobby about the air conditioning problem . The GFI breaker was broken and the hair dyer did not work because of that . I do have to say the staff was very helpfully in helping to accommodate our problem
Stayed 3 nights in Mar 2024
Response from Comfort Suites Management Team on Mar 13, 2024
I hope this letter finds you well. I am writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a guest, your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations.Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. I would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn about your specific issues listed so that we can take corrective actions and prevent similar occurrences in the future.Thank you for bringing your concerns to our attention. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, for a more enjoyable and memorable stay. We are also delighted that we had the opportunity to compensate you prior to your departure.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! Wonderful people at front desk and bell men!
Stayed 1 night in Mar 2024
Response from Comfort Suites Management Team on Mar 12, 2024
Thank you for taking the time to complete review based on your recent visit to Comfort Suites, Paradise Island. We are delighted that we met and exceeded your expectations. We look forward to hosting again in the near future.

8/10 Good

Linda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent - rooms could use an update but the pool and lounge were great
Stayed 2 nights in Mar 2024
Response from Mary Hanna on Mar 9, 2024
Greetings Linda,It warms my heart that the staff made a memorable impression on you. We really appreciate you taking the time out to share experience with us. Thank you for giving us valuable feedback and considered our hotel with good options to have a great experience.Our hotel prides itself with great service our team delivers and to hear that you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service and commitment.Warm Regards,

10/10 Excellent

Michael R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Comfort Suites Paradise Island. We have stayed at this hotel in the past and would definitely do so again in the future. The room was clean and updated (although beds need to be updated). The grounds and pool area was very nice, and the breakfast was very good with a nice variety. The hotel staff was wonderful!! Overall, a very good value with free access to Atlantis (right across the street).
Stayed 7 nights in Feb 2024
Response from Mary Hanna on Mar 9, 2024
Greetings, MichealWe really appreciate you taking the time out to share experience with us. Thank you for giving us valuable feedback and considered our hotel with good options to have a great experience, especially with our full American Breakfast and all the play of the Atlantis Water Park and our team’s friendliness and attentiveness.Our hotel prides itself with great service our team delivers and to hear that you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service and commitment. Warm regards,

8/10 Good

Casmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Close to many major attractions
Stayed 7 nights in Mar 2024
Response from Mary Hanna on Mar 9, 2024
Dear Casmin,Thank you for your valuable feedback. We pride ourselves on the cleanliness of the hotel. Thank you for choosing us once again.Warm Regards,

8/10 Good

Liisa Helena

Stayed 5 nights in Feb 2024
Response from Team Comfort Suites on Mar 27, 2024
Good day Liisa Helena,Warm Comfort Greetings, Thank you for taking the time out to share your feedback - we truly appreciate it. We value your feedback and the memorable experience shared. We look forward to hosting you again on your next visit to Paradise!Warm regards,Team Comfort Suites

10/10 Excellent

sandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great way to enjoy Atlantis
Stayed 4 nights in Jan 2024
Response from Team Comfort Suites on Mar 7, 2024
Good day Sandi,Comfort Greetings, We thank you for choosing Comfort Suites Paradise Island. It was a pleasure to hear that you had a great time with us. Please return soon and let us be your 'Choice' Hotel. We thank you!

8/10 Good

Beth

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Mary Hanna on Mar 8, 2024
Dear Beth,We thank you for such a positive rating.Warm Regards,

6/10 Okay

Douglas, Manchester

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff was not that friendly. Amenities were dated.
Stayed 6 nights in Feb 2024
Response from Team Comfort Suites on Mar 7, 2024
Good day Douglas,Thank you for sharing your recent experience at our hotel. We are disappointed that our Team fell short of your expectations during your visit. We are always working to improve our facilities and services and your feedback has been shared with our Leadership Team to action and address immediately.Thank you again and we wish you a great day ahead!Yours in hospitality,Team Comfort Suites

6/10 Okay

Philomena

Traveled with family
Disliked: Property conditions & facilities
We’ve stayed at Comfort Suites many times and always enjoyed our stay. While the location is great for easy access to shopping, restaurants and the Atlantis, the hotel itself needs some updating. We checked into our room, I was almost unpacked before I realized the toilet wasn’t flushing, the sink wasn’t draining, closet door was broken and, when I went to call the front desk, I realized our phone was broken. I also have to say when we went to the front desk the Staff quickly moved us to another room which we were happy with. But, sadly, while I may return to the Bahamas, I most likely will be looking at other options.
Stayed 6 nights in Feb 2024
Response from Team Comfort Suites on Mar 7, 2024
Good day Philomena,Thank you for sharing your recent experience at our hotel. We are disappointed that we fell short of your expectations during your visit. We are always working to improve our facilities and services and your feedback has been shared with our Leadership Team to action and address. We do hope that you will reconsider and give us another opportunity to welcome you back and impress you once again. Have a great rest of your day!Yours in hospitality,Team Comfort Suites

10/10 Excellent

David Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Comfort Suites Management Team on Mar 26, 2024
Good day David Michael,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We value your feedback and the memorable experience shared. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that you have acess to Atlantis and the rooms are spacious. Breakfast included is great.
Stayed 21 nights in Feb 2024
Response from Team Comfort Suites on Mar 7, 2024
Good day Susan,Comfort Greetings, We thank you for choosing Comfort Suites Paradise Island. It was a pleasure to hear that you had a great time with us. Please return soon and let us be your 'Choice' Hotel. We thank you!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property, especially with its proximity to Atlantis and the free pass, the breakfast is free, and excellent, lots of food. The staff was courteous and the room was big just a little dated.
Stayed 2 nights in Feb 2024
Response from Mary Hanna on Mar 4, 2024
Dear Mark,We really appreciate you taking the time out to share experience with us. Thank you for giving us valuable feedback and considered our hotel with good options to have a great experience, especially with our full American Breakfast and all the play of the Atlantis Water Park and our team’s friendliness and attentiveness.Our hotel prides itself with great service our team delivers and to hear that you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service and commitment.Warm Regards,

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great value and price and truly prefect for families.
Stayed 4 nights in Feb 2024
Response from Comfort Suites, Paradise Island Team. on Mar 3, 2024
Thank you for taking the time to complete a review based on your resent visit to Comfort Suites, Paradise Island. We truly appreciate your feedback and are delighted to hear we met your expectations.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back to Comfort Suites, Paradise Island.

10/10 Excellent

Dalinez

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access and proximity to Atlantis is a great perk. Staff was friendly, breakfast was good.
Stayed 2 nights in Feb 2024
Response from Rhonda Bastian on Mar 2, 2024
Good day Dalinez,Thank you for choosing Comfort Suites Paradise Island we appreciate your kind words about our your stay especially our friendly Team!We look forward to hosting you on your next stay in Paradise!Warm Regards,Team Comfort Suites

10/10 Excellent

seni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything just works perfectly
Stayed 2 nights in Feb 2024
Response from Rhonda Bastian on Mar 2, 2024
Good day Seni,Thank you for taking the time to share your experience with us. We look forward to hosting you again on your next visit to Paradise!Warm regards,Rhonda Bastian

6/10 Okay

Kurt, North Saanich

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rhonda Bastian on Mar 2, 2024
Good day Kurt,Thank you for taking the time out to share your feedback - we truly appreciate it. We look forward to hosting you again on your next visit to Paradise!Warm regards,Team Comfort Suites

10/10 Excellent

Dana

Stayed 2 nights in Feb 2024
Response from Mary Hanna on Mar 22, 2024
Greetings, DanaWe thank you for such a positive rating we look forward to receiving you in the future.Warm Regards,

8/10 Good

Dawn

Stayed 4 nights in Feb 2024
Response from Mary Hanna on Mar 22, 2024
Dear Dawn,I'm so pleased you've enjoyed your stay with us at the Comfort suites Paradise Island.We thank you for such a positive rating we look forward to receiving you in the future.Warm Regards,

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful and great location.
Stayed 1 night in Feb 2024
Response from Mary Hanna on Feb 29, 2024
Dear Melissa,We are thrilled that you have now discovered Comfort Suites Paradise Island and we thank you for taking the time to spread the word with your thoughtful online review.We hope to host you in the near future.Warm regards,

8/10 Good

Vivianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Easy access to Atlantis. Restaurant at Comfort Suites is good. Breakfast is good, but missing a few things that they had in the past like cheese and bagels. Hotel room is clean and spacious but in our room there was a strong smell (not sure what the smell was, cleaning chemicals?) but just as you come in to the room
Stayed 10 nights in Feb 2024
Response from Mary Hanna on Feb 29, 2024
Greetings, VivianneIt was a pleasure to welcome you and yours and we thank you for sharing your review. We pride ourselves on creating a welcoming experience for all. We hope you take comfort in knowing that this feedback will be incorporated into our ongoing upgrading at the resort.Warm Regards,

10/10 Excellent

Cokenya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property and Front Desk And Staff was very nice. Room was very clean
Stayed 2 nights in Feb 2024
Response from Mary Hanna on Feb 29, 2024
Dear Cokenya,It was a pleasure to welcome you and yours and we appreciate the thoughtful feedback shared for others seeking the perfect paradise for their own tropical retreats.On behalf of all of us, the pleasure was fully ours and we will be sure to let our colleagues know that your time was well enjoyed.Warm Regards,