Almost a great hotel...
Posted Feb 26, 2015
Our initial impression was not great, all the furniture in the lobby was piled up... it looked like hotel was closed for renovation... I wanted to love this hotel - I love old character buildings and this one did have lots of great charm in many areas. The grounds were lovely and well kept, but the buildings are in need of renovation in some parts, particularly the room that we stayed in (Windsor). In hindsight I should have asked to see another room, but we were only staying one night.... the room was a bit musty, the only window to the outside was in the bathroom, and it didn't open. The room was large and the bed was comfortable, but it was decorated not in the style of - but actually decorated in - the last century. At the price, I was surprised at the room - it was much more shabby that chic. It was also unfortunate that almost no one else was staying at the hotel while we were there, which made for a continued ambiance of 'closed'. The restaurant however was definitely open, but I'm afraid we didn't have a very positive experience there either. There are three restaurants on the property, we thought we would go down to the lobby for a drink before going to the smaller more casual pizzeria. Well, we were quite quickly and rudely asked to leave since we were not eating at the fancy restaurant which is adjacent to the lobby - so much for feeling welcome. The pizza was good, low marks for ambience compared to the rest of the hotel. Breakfast was fine.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for your feedback and we apologize for not responding sooner. We have been renovating and upgrading our rooms over the past year including bathrooms. While you were staying in the Windsor room, we hope you took the time to enjoy the balcony in front of your room which is a great place to enjoy coffee in the morning. We apologize for the incident in our piano bar area outside the Graycliff Restaurant, we welcome guests to enjoy a cocktail in our lounge whether you are having dinner in the Restaurant or not and a lot of guests will enjoy the lounge prior to heading out for dinner or even at the end of their evening for a nightcap. We are glad to hear you enjoyed the grounds. Our décor was designed in lush fabrics and rich antiques to allow guests the feel of staying in a stately Manor instead of more cookie cutter modern décor that would take away from the experience. Again, thank you for your feedback.