On the beach, white sand, sun loungers, beach umbrellas

Reviews of Meliá Nassau Beach - All Inclusive

4 out of 5
Meliá Nassau Beach - All Inclusive
1 West Bay Street - Cable Street, Nassau, New Providence

Reviews

7.2

Good

Rating 10 - Excellent. 247 out of 999 reviews" "
Rating 8 - Good. 331 out of 999 reviews" "
Rating 6 - Okay. 219 out of 999 reviews" "
Rating 4 - Poor. 113 out of 999 reviews" "
Rating 2 - Terrible. 89 out of 999 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2019
Response from Guest Service Center Management on May 11, 2021
Dear Guest, Thank you very much for your rating and support. We are looking foward to welcoming you back soon. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Guest Service Center Management on Mar 30, 2021
Dear Guest, Thank you very much for your rating and visit. We are looking forward to welcoming you back soon. Kind regards

8/10 Good

Julie, Ny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it I just wish they had more things to do at midnight on weekends
Stayed 4 nights in Jun 2019
Response from Melia Nassau on Oct 31, 2020
Thank you for your response. We hope you enjoyed the entertainment during the evenings.

2/10 Terrible

Verified traveler

Stayed 4 nights in Apr 2020
Response from Melvern Williamson on Apr 9, 2020
Good day, Please give us more information as we would welcome your feedback. Warm regards,

2/10 Terrible

Verified traveler

Stayed 4 nights in Mar 2020
Response from Melvern Williamson on Apr 6, 2020
Dear Anonymous, can we be of assistance?

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed resort, ignoring request for refund
We arrived on a Sunday, and were told that our stay would be cut short due to closong on Wednesday. No restaurants were open. Just the buffet. No amenities, snorkel gear, etc. Tuesday at 10am we were told to leave by noon. I have not been refunded the 4 nights we had already paid for, and haven't been told they will be refunded or that I'll be compensated in any way. Hotels.com contacted them too, but were told to call back. Phones aren't being answered. Emails ignored. I have emailed the Reservations email as well as the general email address.
Stayed 6 nights in Mar 2020
Response from Melvern Williamson on Mar 30, 2020
Dear Sarah, Please accept my apology for the delay in response. Please note, due to COVID 19, the resort operation has been suspended. The resort is closed. We understand your urgency to have this matter resolved and we ask for your patience during this time. All emails will be answered. Warm regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We really enjoyed our four night stay. Pretty much everything was good except the room cleanness. Buffet was decent, service was very friendly. Overall happy, would definitely be back.
Stayed 4 nights in Feb 2020
Response from Melvern Williamson on Mar 27, 2020
Dear Anonymous, Thank you for such a wonderful review. We truly appreciate you taking the time to comment. We will ensure to share the areas you mentioned with the team. We hope to see you back soon. Warm regards,

10/10 Excellent

Hernandez, Boston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everyone was very accommodating and super friendly! It was our daughters birthday and everyone made her feel so special! The team is wonderful, definitely looking forward to stay there again.
Stayed 3 nights in Mar 2020
Response from Melvern Williamson on Mar 24, 2020
Dear Hernandez, Thank you for stay with us and taking the time to give a comments. We hope you will come back and see us soon. Warm regards,

10/10 Excellent

Michelle, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I'd definitely go back. The food was amazing. Everyone went above and beyond
Stayed 5 nights in Mar 2020
Response from Melvern Williamson on Mar 24, 2020
Dear Michelle, Thank you for giving us a post and we hope to see you back real soon. Warm regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, so friendly and welcoming. The room was clean and spacious.
Stayed 4 nights in Mar 2020
Response from Melvern Williamson on Mar 24, 2020
Dear Anonymous, Thank you for such a wonderful post. We do hope you will come back and see us very soon as we would love to welcome you. warm regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and due to how large the resort is there is something for everyone...
Stayed 6 nights in Mar 2020
Response from Melvern Williamson on Mar 24, 2020
Dear Anonymous, Thank you for taking the time to give us such a wonderful post. We look forward to having you back with us. Warm regard,

10/10 Excellent

Leroy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything thing, the comfort thr friendly staff the service was excellent
Stayed 2 nights in Feb 2020
Response from Melvern Williamson on Mar 24, 2020
Dear Leroy, Thank you for a wonderful post. We are happy your choose to stay with us and hope to see you back soon. Warm regards,

8/10 Good

Verified traveler

Stayed 4 nights in Mar 2020
Response from Melverne Williamson on Mar 24, 2020
Thank you so much for your rating! We look forward to your next vacation with us in Paradise. Warm Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of restaurants was perfect, pools and hot tubs were great. Proximity to the beach was amazing.
Stayed 10 nights in Mar 2020
Response from Melverne Williams on Mar 24, 2020
Thank you soo much for your amazing review! We are so elated that you gave us 5 stars! We look forward to hosting you again in the future. Warm Regards,

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I love the view right outside our room of the pools and the ocean I believe that so many of the rooms have this view. The beaches were clean there were plenty of chairs around for all the pools and the beach. I frequently saw the staff cleaning is this virus is going around I do think it could use a little bit more updating as far as the carpet goes. Cleaning the chairs and inside the room and the curtains seem to be needing cleaned on the cushions.
Stayed 5 nights in Mar 2020
Response from Melvern Williamson on Mar 24, 2020
Dear Anonymous, Thank you for sharing your post with us. We sincerely appreciate you giving a wonderful review. Thank you for noticing the staff taking precaution due to the outbreak. We hope to see you when this is all behind us. Warm regards,

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Melverne Williamson on Mar 25, 2020
Thank you for your comments. As a resort we strive to provide exceptional service to all of our guests and we regret that we fell short in this instance. Please note that we will use your feedback as a training opportunity to improve our operations in the future. We trust that you will allow us another opportunity to regain your confidence on a future stay with us. Warm Regards,

6/10 Okay

L, New York

Traveled with group
Disliked: Staff & service, amenities
Food was poor. Fairly basic Nicer restaurants needed to book few days ahead for decent time. Still not that exciting and wanted extra for decent dishes.... If you drink worth going all inclusive: if not disappointed Room dated and needed some improvements. Cold tap didn’t work, broken. No full length wardrobe. No conditioner (whole hotel ran out) and tight on replenishing toiletries and water
Stayed 3 nights in Mar 2020
Response from Melverne Williamson on Mar 24, 2020
Dear L, Thank you for taking the time to share you review from you recent stay with us. We are disappointed that you did not enjoy your stay and restaurants. As a resort we strive to provide exceptional service and we regret that we fell short in this instance. We will definitely use your feedback as a training opportunity to further enhance our resort in the future. Once again we thank you for staying with us. Warm Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020
Response from Melverne Williamson on Mar 25, 2020
Thank you for your review. We truly appreciate you taking the time to write us regarding your stay. We look forward to hosting you again in the future. Warm Regards,

6/10 Okay

KatGee, Boca Raton,FL

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were given a room with a view of the construction going on and A tiny view of the water. The front desk staff and dinner reservations staff were rude and extremely unfriendly. To get a dinner reservation is almost impossible so you’ll probably eat at the market place a lot which is bland buffet style foods. If you do get a chance eat at the Mexican restaurant that was delicious and the waiter was great. Also if you happen to get crappy whether like we did with all the heavy winds don’t even count on the pool being heated. Oh yeah and it’s not so family friendly. That hotel was more for young kids and singles.
Stayed 3 nights in Mar 2020
Response from Melverne Williamson on Mar 24, 2020
Dear KatGee, Thank you so much for taking the time to give us such as detailed review. We truly appreciate your feedback. As a resort we strive to provide exceptional service to all of our guests and we regret that we fell short in this instance. This feedback will be shared to enhance training across the property. We are happy that you enjoyed the cuisine at our Mexican restaurant. We trust that you will allow us another Warm Regards

6/10 Okay

Karina, New York

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Like the beach , boardwalk, the nearby market open to resort guess , like the pool and the benches fo seating by the beach and pool , like the pool garden lunch and options , like the inside bar and upstairs bar . Didn’t like the pool bar drinks , didn’t like that for Meliá resort while it advertises didn’t have spring breakers resort was packed with young college age adults pre adults that took up entire resort amenities, bar was mostly unreachable , certain drinks ran out and was surprised they didn’t offer top shelf liquor was not the Meliá experience I am used to and priced paid for having spring breakers onsite was over priced . However resort is beautiful but quality of food and liquor could be better for Meliá reputations .
Stayed 3 nights in Feb 2020
Response from Melverne Williamson on Mar 24, 2020
Dear Karina, Thank you for your detailed review. We are delighted that you enjoyed the beach, boardwalk, pools and garden. We apologize for any inconveniences experienced during your visit. We will use your feedback to improve our operations in the future. Warm Regards,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
For what I paid I thought the hotel was clean and had all the amenities I expected. My only complaint is that multiple times during the week they claimed to run out of water bottles and felt like I had to pull teeth to get water.
Stayed 5 nights in Mar 2020
Response from Melverne Williamson on Mar 24, 2020
Thank you for your detailed review regarding your stay with us. We sincerely apologize for any misunderstanding regarding the distribution of our water bottles. This information has been shared with the respective management team as a training opportunity to prevent reoccurrences in the future. Warm Regards,

8/10 Good

Lexy, New York

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful, however at times I felt the staff could have been a little more pleasant and accommodating to their guests.
Stayed 5 nights in Mar 2020
Response from Melverne Williamson on Mar 24, 2020
Dear Lexy, Thank you for much for taking the time to share your feedback with us from your recent stay. We are elated that you enjoyed our property and the atmosphere. We will certainly use you feedback regarding our associated for training purposes. We hope that you will allow us to regain your confidence in this regard on your next visit. Warm Regards,

10/10 Excellent

Nicole, Brooklyn, NY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Melia, we stayed there for six days and enjoyed every second. Such a great all inclusive resort. The food was great, so was the property and the amenities. I definitely would stay again.
Stayed 5 nights in Mar 2020
Response from Melverne Williamson on Mar 24, 2020
WOW! Thank you for your awesome review! We truly appreciate you taking the time to share about your stay with us. We pride ourselves in providing exceptional service to all of our guests and are delighted that you enjoyed your stay with us in Paradise! Looking forward to your next visit! Warm Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Melverne Wiliamson on Mar 24, 2020
WOW! 5 STARS! Thank you for your awesome rating! Looking forward to you next stay with us! Warm Regards,

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Melverne Williamson on Mar 25, 2020
Thank you so much for your review. We truly appreciate your rating. Warm Regards,

6/10 Okay

Verified traveler

Stayed 4 nights in Feb 2020
Response from Guest Experience Manager on Mar 5, 2020
Dear Guest, Thank you for your feedback. Warm regards, Cecilia Sit Guest Experience Manager

6/10 Okay

HV, Toronto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach area, facilities were well maintained. Staff service could be better. More often than expected, the staff seemed stand-offish or indifferent. A handful of them were friendly and helpful however.
Stayed 4 nights in Feb 2020
Response from Melverne Williamson on Mar 24, 2020
Thank you for your review from you recent stay with us at Melia Nassau Beach. We are delighted that you enjoyed our pristine beached and facilities. We will definitely use your feedback to enhance training amongst our associates. We look forward to hosting you again on another visit. Warm Regards,

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This resort had little entertainment and the buffet was very low quality food. The longer we stayed, the worse it got. Construction outside our room was very loud - couldn't open glass doors.
Stayed 5 nights in Feb 2020
Response from Melverne Williamson on Mar 24, 2020
Thank you for taking the time to share your feedback with us. We will use this feedback to improve our operations moving forward. We trust that you will allow us to regain your confidence in the future. Warm Regards,

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020
Response from Guest Experience Manager on Mar 3, 2020
Dear guest, Thank you for your support. We appreciate having you as our guest. Warm regards, Cecilia Sit Guest Experience Manager

8/10 Good

Tom, Ohio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean in the room and though out the Hotel the food was good and seem to be fresh . The shops were nice the beach was outstanding and well kept .
Stayed 5 nights in Feb 2020
Response from Guest Experience Manager on Mar 5, 2020
Dear Tom, We really appreciate your feedback and hope to have you again in the future. Sincerely, Cecilia Sit Guest Experience Manager

10/10 Excellent

Chris, Wichita, Kansas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a four day family vacation here, and really liked this place. I'm not sure I understand all of the complaints I see. It isn't a 5 star resort, but it's not advertised to be a 5 star resort. The rooms were more than adequate, especially considering you don't go to the Bahamas to sit in your room. Food was good, service was good as well. Had no problem getting reservations to any of the restaurant. We made restaurant reservations for the entire trip on the first day. Pools were great, and so was the beach. We would definitely go back here again.
Stayed 4 nights in Feb 2020
Response from Melverne Williamson on Mar 24, 2020
Dear Chris, Wow! 5 stars! Thank you so much for taking the time to provide such a detailed review! We truly appreciate your loyalty and look forward to hosting you again on your next visit. Warm Regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property. Was charged $130 for “guests we must have had over for lunch” even tho we had no guests and were part of the all inclusive. Other than that it was a wonderful stay.
Stayed 4 nights in Feb 2020
Response from Melverne Williamson on Mar 25, 2020
Thank you for taking the time to share your review with us. We sincerely apologize for the miscommunication regarding the lunch charge. We are so delighted to hear that you did not allow this to mar your vacation experience with us. Looking forward to hosting you on your next visit. Warm Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Guest Experience Manager on Mar 3, 2020
Dear Guest, We are so happy that you have enjoyed your stay. Thank you for choosing our resort. Warm regards, Cecilia Sit Guest Experience Manager Warm regards, Cecilia Sit

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Guest Experience Manager on Mar 5, 2020
Dear Guest, We appreciate you rating our resort. Thank you for choosing us. Warm regards, Cecilia Sit Guest Experience Manager

8/10 Good

Liz, Morristown nj

Traveled with family
Liked: Cleanliness, staff & service, amenities
Check in was very accommodating getting us adjoining rooms for our family
Stayed 3 nights in Feb 2020
Response from Guest Experience Manager on Feb 26, 2020
Dear Liz, Thank you very much for your wonderful feedback. Hope to see you and the family again in the future. Regards, Cecilia Sit Guest Experience Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2020
Response from Guest Experience Manager on Feb 26, 2020
Dear Guest, Thank you for rating our resort. Warm regards, Cecilia Sit Guest Experience Manager

4/10 Poor

Verified traveler

Stayed 7 nights in Feb 2020
Response from Guest Experience Manager on Feb 26, 2020
Dear Guest, We appreciate you giving us a ratin and we apologize for not meeting your expectations. Sincerely, Cecilia Sit Guest Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly staff. Food was ok. Nothing special.
Stayed 4 nights in Feb 2020
Response from Guest Experience Manager on Feb 26, 2020
Dear Guest, We appreciate you rating our resort, your feedback is important to us. Warm regards, Cecilia Sit Guest Experience Manager

8/10 Good

AB, Colorado Springs

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach, Cleanliness, restaurants were great Bathrooms are clean but old-fashioned, needs upgrade
Stayed 4 nights in Feb 2020
Response from Guest Experience Manager on Feb 21, 2020
Dear AB, Thank you for providing us with feedback. We appreciate you. Warm regards, Cecilia Sit Guest Experience Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was amazing. The staff was great, super friendly and accommodating. The location was beautiful
Stayed 5 nights in Feb 2020
Response from Guest Experience Manager on Feb 21, 2020
Dear Guest, We are glad to have provided you with a wonderful stay. Thank you for sharing. Sincerely, Cecilia Sit Guest Experience Manager

6/10 Okay

Verified traveler

Stayed 3 nights in Feb 2020
Response from Guest Experience Manager on Feb 21, 2020
Dear Guest, We appreciate you rating our resort. Thank you. Warm regards, Cecilia Sit Guest Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Guest Experience Manager on Feb 21, 2020
Dear Guest, Thank you for the wonderful review. Regards, Cecilia Sit Guest Experience Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The beaches were fabulous. The property was very crowded, hard to find chairs during the day, unless you hit up real early to save a seat. Inclusive did not include anything but generic liquor, which was not mentioned when booking hotel. Reservations fir restaurants were very limited. Activities were very limited and not very well posted to guests. I’d have to rate overall a 3
Stayed 5 nights in Feb 2020
Response from Guest Experience Manager on Feb 21, 2020
Dear valued customer, Thank you for taking the time to share your experience. We are constantly improving our resort to better serve our guests. We apologize for the areas of fault. Warmest regards, Cecilia Sit Guest Experience Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach, towels, and chairs are beautiful. The food was delicious and the staff was helpful!
Stayed 4 nights in Feb 2020
Response from Guest Experience Manager on Feb 21, 2020
Dear Guest, Thank you much for the comments. We are glad to know you enjoyed your stay. Warmest regards, Cecilia Sit Guest Experience Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We sent our parents and they said the staff was very nice, the food was very decent, and the beach was beautiful.
Stayed 5 nights in Feb 2020
Response from Guest Experience Manager on Feb 21, 2020
Dear Guest, Thank you for giving your parents a wonderful getaway. Hope you will join us next time. Warm regards, Cecilia Sit Guest Experience Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, kind and helpful. The food was good but would have liked more Bahamian dishes.
Stayed 7 nights in Feb 2020
Response from Guest Experience Manager on Feb 21, 2020
Dear Guest, We love your review. Thank you much for sharing. Warm regards, Cecilia Sit Guest Experience Manager

6/10 Okay

Donald

Liked: Cleanliness, staff & service
Lights are on but nobody is home. Little attention to detail. Okay, but not outstanding. Plenty of drinks available, dinners passable, lunches and breakfasts fine with good selections. Aggravating difficulty finding a lounge chair on the beach as many were occupied by towels all day with no use. Nice, large, quiet rooms with views, but a long, long walk to ours.
Stayed 5 nights in Feb 2020
Response from Guest Experience Manager on Feb 22, 2020
Dear Donald, We sincerely appreciate your feedback and extends our apologies for areas needing attention and improvements. We will continue make changes to better serve our guests. Warm regards, Cecilia Sit Guest Experience Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that work here are the ones that make this resort special. The food is good in the specialty restaurants. We really enjoyed the Japanese restaurant
Stayed 4 nights in Feb 2020
Response from Guest Experience Manager on Feb 22, 2020
Dear Guest, Thank you a million for your comments about our team and our specialty restaurants. We welcome you back soon. Regards, Cecilia Sit Guest Experience Manager

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was not great at all. We didn’t have hot water every night and power went out. We ended up having to cancel dinner reservations (which you had to make to eat at anywhere and were only available certain nights) because we couldn’t take a shower after a day at the beach because there was no hot water. Instead of cancelling the reservations for us when we went down to the desk to let them know about the water, they made us run around ourselves to cancel. Food was not good. Service at pool/beach was non existent. Worst hotel stag especially for the amount of money we paid to be there for our honeymoon.
Stayed 7 nights in Dec 2018
Response from Melverne Williamson on Mar 25, 2020
Thank you so much for your review. We appreciate you taking the time to provide us with such detailed feedback from you stay. As a resort we strive to provide exceptional service and we regret that we fell short. Please note that your comment will be used for further training and development as we continuously improve our operations. We trust that you will allow us an opportunity to regain your confidence in the future. Warm Regards,