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Posted Sep 16, 2016
My friends and I travel to Punta Cana very often and the Melia Reaprt there is amazing. So it was only right that I choose the Melia when I decided to vacation to the Bahamas. However, this was not a Punta Cana experience. The check in process was crazy long. I stood in line over 40 minutes to check in. There was only one staff member available while the other was in the back (you could see her from the side, maybe she was on her break). While waiting in line they did offer you a drink. Hey, why not get buzzed while you wait almost a hour. The room I select on Expedia was not ready when I checked in, so they called their selves "upgrading" my room to a walk out room. If the room they gave me was a upgrade I would hate to see what a normal room would have been. When I arrived to the room the curtains did not close properly, the mini bar was not stocked (as listed on the website), and the phone did not work so I couldn't call my concerns in. Now after walking up to the Conceirge desk I was able to speak with the nicest Concierge I have ever met. I really wish I remembered her name because her service was worth mentioning.
The pros of the hotel were that the dinner dinning options were amazing. I can say the food was much better then I expected and the entertainment was five stars. The cons of the hote are that they seem to be doing renovations so there was a lot of work going on that was very disturbing to my vacation. The room was not clean. The towels were dirty and stained
Comment from Hotel Management
Sep 22, 2016 by Guest Experience Manager, Hotel Management
Dear Caj, We appreciate your loyalty to the Melia brand and sincerely apologize that we did not meet your expectations. We at Melia Nasasu Beach is dedicated to improving our product and services, and though our guest feedback we will learn and grow in a positive way. We hope to provide you with a memorable and enjoyable stay, if given a second chance . Sincerely, Cecilia Sit