Ratings based on 803 Verified Reviews
They paid and stayed. We double-checked.
3.1 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.7 Hotel condition
They paid and stayed.
by A verified traveler from New York, NY
I Hope the Renovation HelpsPosted Jul 12, 2014
My overall experience at the all-inclusive resort was mediocre. First off, the resort was swarming with hundreds of intoxicated, obnoxious 18-year-olds. When I arrived to my room, it wasn't what I booked and expected, and the front desk staff didn't even have the courtesy to inform me that the island view room with a king size bed was unavailable. I had to wait until the next morning in order to have my room changed. When I finally received the room that I originally booked, there was a terrible leak from the air conditioning vent that created a huge puddle to the front of the door. It took hours before someone repaired it. Breakfast and lunch were "okay", but the dinner was horrible --- in addition, there was no traditional Bahamian food served during my stay. I must say that the two good things about the resort were the dining hall and bar staff and the all-inclusive drinks. The front desk staff seemed inconvenienced whenever they were asked a question and never answered the phone, which meant I had to leave my room on the 9th each time I had a question. I really hope the hotel renovation improves other guests experiences with the resort itself and front desk staff encounter. I must say the time that I spent off the resort with the Bahamianpeople, food and culture made up for the not so wwonderful experience at the resort.
for Everyoneby A verified traveler from B
Needs updating very badly.Posted Jul 9, 2014
The first room my 11 year old daughter and I checked into we could not stand. It smelled like mold. there was graffiti and telephone numbers on the wall above the head board. Ceiling tiles in the bathroom had fell out and we're laying on the floor. After a brief discussion with the manager we were given a new room. The second room was acceptable. We were at the pool about 5 p.m, And looking for towels. The person that supplys the towels was already gone for the day! And there was only used towels left there, gross!! I was told by the lifeguard to go to the front desk and tell them about the situation. the front desk said they did not have any but would have something about 30 minutes. 30 minutes went by I returned to the front desk still no towels so we went back to out room in wet bathing suits. Food was okay but I would not eat there again although it was all inclusive.
by A verified traveler from Washington, DC
Posted Jul 7, 2014
Location: 7 minutes walking distance from the Atlantis
I read the mixed reviews before booking but decided to give a try anyway....the hotel ran out of a number of food items at the pool bar my 1st day, it took over 12 hours to get wash cloths and that was only after pestering the front desk along with the cleaning staff and then camping out in the lobby....I was thinking a Caribbean hotel should have some type of fish on there buffet but there was not.....the hotel is in major need of renovating which I understand will be taking place again....the only positive I can say is that the staff was somewhat helpful
by A verified traveler from New Jersey
Stress, not a vacationPosted Jul 3, 2014
Location: Beach is little distance so always have to pay for a taxi and they do charge for umbrella and chairs Resort beach is not good at all
This was supposed to be an enjoyable vacation. In return it was a horrible and stressful experience. First, I booked and paid for a 2 bedroom and received only one day. I booked for a 8 night stay and it was very uncomfortable to have 3 people on one bed. The management staff kept making me come to check for availability to change the room but never changed it. It was very hot and the aircondition in the room was not working. I would call them repeatedly but not one ever came to fix it. Could not sleep at night due to the heat and the resort was packed with grad students so they would make noise till 3-4 in the morning. The language and show and tell of the students is not what you would want your little ones to be exposed to. If you are going with a family I recommend you avoid this resort. The elevators were always sticky with bear spilled all over the floors and walls and the students even pee in the elevator at times. You will never have towels when you need, in your room or the pool. Even early morning or late night they will just tell you come back in 1/2 hour but that never happened. So, you can't make plans of getting ready and going out cause you can't shower, NO towels and then kids are tired by then cause it gets late. Website will say the resort has a restaurant, when we got there they told us, we just closed it. No selection of food, only the buffet was open everyday. Pool side area was always packed and it take minimum of at least 1 hour
by A verified traveler
Decent hotel for pricePosted Jul 2, 2014
To sum it up - it's filled with rowdy teenagers every week for this thing called grad city. My boyfriend and I were woken up every single night (12am - 4am) by screaming kids. Some of the staff is extremely rude, I am an adult but was treated like one of the high school grads by some of the workers ... while other staff is very kind and helpful. The hotel is in bad condition, but is getting renovated which is good. All in all, it was good trip but we would not stay at this resort again nor would I recommend it to someone else.
by A verified traveler from New York
Posted Jun 29, 2014
We had bed bugs and staff was very casual to their response as if they were already aware of the situation.
by A verified traveler from Georgia
Poor Customer ServicePosted Jun 26, 2014
Our room door wouldn't lock from the outside. Once we close the door. You could push it open. But, we could lock it on the inside. We were not given any face or handtowels on our first day of stay. It took the hotel 24hrs to get our door fixed. They were going to change our room. But, we would have to wait 24 hrs. Due, to availability. Overall the hotel need to be "Renovated" ASAP!
by A verified traveler from new york
A disaster would never go back!!Posted Jun 25, 2014
I would never go back.. It was so bad that we left the hotel and stayed at another hotel!
by A verified traveler from Holbrook, N.Y.
Disgusting, filthy resort!Posted Jun 24, 2014
Location: Location was good. Walking distance to the Atlantic.
If you are thinking of going, DON'T! I have never stayed in a more disgusting hotel. We checked out early to another hotel. Everything was bad, cleanliness, service, etc. we new the hotel was going under a Reno, most people said it was dated. Dated I can deal with but what I can't deal with is dated and dirty!!!!!
by A verified traveler
Not as expectedPosted Jun 23, 2014
Pros: It's all inclusive so meals are included which helps with having to spend on the expensive food in the area.
Cons: Service. Check-in took a long time.
Location: Atlantis Resort. There's a waterpark and casino.
Unfortunately, my friend and I were there during GRADWEEK (recent high school graduate) so it got extremely noisy late in the night. Made for very unpleasant sleep. Meals were alright. Also, the hotel is old so it doesn't look clean.Though, heard they will be renovating soon.