Dear Rory, Thank you for the stay and feedback. We are extremely sorry to learn that you were not satisfied with any aspect of your stay at our hotel.At the same time, we are very surprised by your comment, not only because you never did report any point you are describing here to our front deskt during your stay, but also because we are not able to confirm what you describe in regards to the cleanliness of your room. The beds are always freshly made and we have never heard anything like what you describe. What a pity you did not contact us on site.Nevertheless, we can assure you that we do everything in our hands to ensure everyone at the hotel has a great holiday. We truly value the perspective our guests are able to provide to us, especially as it pertains to where we fall short. For this reason, we have taken note of your comments and shared them with management for review.It is our hope you give us a chance to host you again in the future.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Lawrence,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.Please be assured that your comments have been noted and will be taken up with the appropriate departments.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Adele, Thank you for your 5-star review. We are thrilled to hear such wonderful feedback of your stay with us from the friendly staff to the service provided! It is our hope to welcome you back for another unforgettable stay in the near future!Warm regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear anthony,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.You can be assured that we will record your comments and take them up with the appropriate departments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Danicia,Thank you for taking the time out to leave a review! We are glad to hear our service met your expectations and you had an enjoyable time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Veronica María,We appreciate your feedback, as this is a great resource for us to constantly improve our guests’ experience. It is very unfortunate to read that, despite our best efforts, we could not fulfil your wishes.The departments in charge will be notified.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Samantha,Thank you very much for staying with us and for letting us know about your stay.We are very grateful to you for having chosen our hotel, your remarks will be forwarded to the management for improvments.We will let the staff know their work is appreciated.Kindest wishes, Samantha!Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Zulja,The best reward is to learn that you had a great time.Thank you very much on behalf of our staffWe very much look forward to seeing you again.Have a great day, Zulja!Loving wishes,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Natalia,Thank you very much for choosing us, your feedback is the recompense that makes us want to continue working for our beautiful guests.We look forward to seeing you again very soon!Love you back, Natalia,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear James,Thank you very much!The best reward is to learn that you had a great time.Wishing to host you again very soon, James.Loving wishes,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Jennifer,We can only thank you for your great review.It is very gratifying to learn our guests had a nice holiday and it encourages us to keep working for our lovely guests.We really look forward to welcoming you again soon!Caring wishes, Jennifer,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Aaron,It is a delight to be able to read your stupendous feedback.We will pass on your kind words to our lovely team!Thank you very much for being our guest.We really look forwad to welcoming you and your wife again soon!Warmest Regards, Aaron,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Shamika,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay at our hotel.Please accept our apologies, we will inform the different departments.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Imani,It is really delighting to read your fantastic feedback! Thank you for being our guest.It is great to learn you are happy with your stay.We hope to welcome you again, so we can share yet another unforgettable visit with you.Loving wishes, Imani,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Gail,Thank you for your comment,We are sorry that you left our facilities with these feelings, as they do not correspond to our standards of guest service that characterize us so much.We apologize for the inconvenience caused and rest assured that we take note of your observations to discuss them with the relevant departments in order to continue improving every day.I hope you will give us the opportunity to welcome you again in one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Laura,We would like to thank you for sharing you Kind remarks and your great ratings.It is great to learn you were pleased.We are very much looking forward to welcoming you again.Kindest wishes, Laura!Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Rhonda,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We guarantee that we take note of his observations and will proceed to manage them with the appropriate departments.We are always waiting for youYours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Erin,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Sonia,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Palace Paradise Island. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Thomas,We sincerely appreciate your kind words.Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Tommy,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon!Kindest Greetings,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear James Ryan,Thank you so much for your nice words and for the rating! We are most pleased that you had a great vacation with us! We look forward to welcoming you back.With our best wishes we remain, Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Truong,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! However, we are sorry to hear about your disappointment during your visit.We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Claudia R,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Hannah,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.Also, we would like to thank you for highlighting our lovely team.We will be very happy to welcome you again, Hannah, and share another fantastic experience.We wish you, all the best!Loving Greetings,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Andrew,Thank you for bringing your experience into our attention and we would like to thank you for your feedback.Usually, if we are advised of a problem during the stay, we are able to assist our guests, our Front desk staff help upon request. We apologize if this was not your case.Please know that at any time during your stay, we urge you to contact our staff to assist with anything you might need to improve your visit.Our team responds quickly and thoroughly to any issues our guests encounter during their stay.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Jeneane.,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of our key values, we regret that your stay was not entirely perfect and that you weren't completely satisfied with your recent experience due to the inconveniences that you had suffered.You may rest assured we will share all your comments with the responsible department to take corrective measures where necessary with the purpose of improving our service we give our guests and we sincerely hope we will have a chance to welcome you again in one of our Worldwide destinations soon.Kind Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Padraic,Thank you for taking the time to leave us a review.Since our number one priority is providing excellent services and as we make every effort to meet our guests’ expectations, we truly regret that you experienced the mentioned issues during your time with us, as this certainly does not line up with the standards to which we wish to hold ourselves.We shall share your words with the corresponding department and we really hope that there were also many positive aspects of your stay and you allow us the opportunity to host you again soon and share a better experience! We remain with warm regards, Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear JACOB,Thank you very much for your evaluation. We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits.Have a lovely day, Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Jetendra S,Thank you very much for taking a moment to share your experience and for your wonderful evaluation! We are proud to deliver great value to our guests, so we are delighted that you found our hotel to be of your liking. We hope you will visit us again soon. Best Greetings! Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear GAVIN,we appreciate you taking the time to share your great review here! We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Benjamin,Thank you so much for visiting us and posting this review. It would be great to see you again soon. Until then, all the best! Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Kathleen,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Estella Marlenie De La,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We look forward to host you again soon. Have a lovely day. Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Michele M,Thank you for the rating! It is very much appreciated, thank you very much! It would be a privilege to host you again soon. Loving Regards, Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Amy J.,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort. Please accept our apologies.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Johelyn,Many sincere thanks for your kind review. We take great pride in providing excellent service to our guests, so we are very glad to hear we succeeded with you! We look forward to welcoming you back soon. Kind regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Gudbjorg,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager