freezing cold pools
Posted Mar 27, 2017
I booked a 4 night vacation through Expedia to your resort for Monday, March 20 through Friday March 24, 2017.
Although the resort is lovely and the rooms clean, staff friendly and helpful, I did have some problems during my stay.
When we arrived (after being delayed by airline problems) it was very late at night. We got to our room, a junior suite, and the room was literally freezing. I tried to turn the thermostat up as high as it would go, so being hungry and very tired, we left the room and got something to eat.
Returning to the room, it was obvious that the temperature of the room had not changed at all, but was still very uncomfortably cold.
Looking around for extra blankets, finding none, we went to bed. I slept with the covers over my mouth so as not to breathe in the freezing cold air. My husband woke up with a runny nose and sore throat. Needless to say, we didn’t get much sleep.
The view from the room (I didn’t expect it to be oceanview or anything) was of a parking lot and trash bins outside some apartments. This was very disappointing!
The next morning we went to the desk to let them know. They promised to have someone look at the air conditioning right away. We returned to the room about an hour later only to find the door was blocked by a ladder and there was a toolbox, but no one there.
We decided to go to the pool, only finding that the water was so cold it hurt your feet to put them in. We visited every other pool in the resort, as well as the one o