Ratings based on 669 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Beautiful hotel nice beach

Posted Mar 18, 2017
The Cove is beautiful but she is starting to show some age. The carpets need updated or a good clean. Food is only Average but the staff is great. Expect to drop some money here. You can't dodge spending. You are in their domain. It's a magical place.
Comment from Hotel Management
Mar 23, 2017 by -Atlantis Management Team, Hotel Management
Hi Expedia User, Thank you for taking the time to share your experience at Atlantis. We are happy to hear that you enjoyed meeting our friendly staff, but we are disappointed to hear that the meals you had were not up to Atlantis standards. We hope you come back and visit us soon.
1 out of 5
by A verified traveler

Horrible service!!

Posted Mar 17, 2017
Si msny rules. Never heard if customer service. Had to practically have bloid drawn to l5ay for a coffee
Comment from Hotel Management
Mar 23, 2017 by -The Cove Atlantis Management Team, Hotel Management
Hi Expedia User, Thank you for visiting Atlantis. We are disappointed to hear that you encountered issues with customer service, and we will share your comments with internal teams so we can continue to improve the guest experience. We hope you consider visiting us again in the near future.
5 out of 5
Recommended
for Couples
by A verified traveler from The Villages, FL

Elegant get away

Posted Mar 14, 2017
Pros: Location, facilities, water access and fun
Cons: There was a persistent leak in one of the outside corridors that should've been taken care of
Location: We opted to stay right at the resort and had plenty to do including a dolphin encounter
We were looking for some down time and our stay was perfect - we could be as busy or laid-back as we wanted
Comment from Hotel Management
Mar 23, 2017 by -Atlantis Management Team, Hotel Management
Hi Tina, Thank you for visiting Atlantis. We are thrilled to hear that you enjoyed a perfect stay, and experienced many of our fantastic amenities. It sounds like your time at Dolphin Cay was a highlight of your visit with us. We appreciate your feedback regarding the leak you noticed in the hallway, and we will review the issue with our maintenance teams. We hope you will consider joining us on future trips.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Mar 3, 2017
The Cove is a beautiful hotel in a gorgeous setting. The staff are beyond friendly and accommodating. Tons of accessible activities for those who want them and lots of great dining options.
Comment from Hotel Management
Mar 9, 2017 by - The Cove Atlantis Management Team, Hotel Management
Hi debbie, Thanks for sharing your five-star experience at The Cove! We couldn't be happier that you found our property to be so beautiful and it sounds like you were in excellent hands with our staff. For your next trip, Atlantis offers a rejuvenating experience for guests at Mandara Spa through a range of traditional European therapies and ancient Balinese healing treatments that invigorate the body and spirit. We hope you will consider this for your next visit to paradise.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

It was an amazing hotel, super clean, well kept

Posted Feb 21, 2017
Pros: Very clean hotel, quiet, tranquil and very comfortable beds.
Cons: It would be nice if they had more people serving and offering drinks on the beach instead of 2 hour intervals, and they need volleyball courts.
Location: Plenty of restaurants, food and ice cream places. Night time Casino for adults. For kids, they have the water parks, and Dolphin pool!
The hotel was a great experience. It's definitely quieter and more tranquil that the Atlantis Towers...and that's exactly what we wanted. The interior hotel staff was very helpful and attentive to our needs. However, areas of improvement, it would be nice if they had more people serving and offering drinks on the beach. We saw a lady walk by every 2 hours? Also...it would have been perfect if the Atlantis set up a volleyball court (or 2) further down the beach. Other than that...it's a wonderful place to visit. Thank you, Matt
Comment from Hotel Management
Feb 27, 2017 by - The Cove Atlantis Management Team, Hotel Management
Hi Matt, It was our pleasure welcoming you to Atlantis! It sounds like The Cove was the perfect choice for your stay and we are pleased that our staff made you feel right at home. We will be sure to let Matt know about your review and Atlantis does have lots of kids' activities including Dolphin Cay, Aquaventure, as well as Atlantis Pals, Earth & Fire Pottery studio and movies at Atlantis Theatre. See you back in paradise.
5 out of 5
Recommended
for Couples
by A verified traveler from Orlando, FL

So close to perfection...

Posted Feb 15, 2017
We recently spent 4 nights at the Cove for a wedding. The hotel and grounds are amazing and so very close to perfection. The only two things that really prevented us from rating it 100% was that there is virtually no service (other than the people giving your the chairs) on the beach. We stayed from 2/9 - 2/13... even though there was always 3 - 4 people at every entrance standing around -they never came to check on us. We had to go and hunt people down or to the bar for service. The second thing was that twice we had slept in and had to call the front desk to get service despite having our "make up room" light on. This isn't meant to be "picky" but at this level of hotel - everything makes a difference.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel

Posted Feb 14, 2017
Pros: Staff, room and location so close to the beach.
Location: Beach and pools were so close.
Had a wonderful time at this hotel. Room was very clean and beautiful. The staff is very friendly, we enjoyed our stay.
Comment from Hotel Management
Mar 5, 2017 by – The Cove Atlantis Management Team, Hotel Management
Hi Mary, Thanks for visiting Atlantis! We are happy to hear that you had a five-star visit to The Cove and it sounds like you also had excellent interactions with our staff. We value you recommendation to other travelers and we do hope you will join us again on future trips.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and very nice beach

Posted Feb 6, 2017
Cove is a very modern design hotel has the most high end finish upon those towers . However if you bring your kids with you its a little far from the water park because the Cove has an adult pool in the back they wanna keep a bit distance . Great food and good service in the hotel . Enjoy it will absolutely go back next time
Comment from Hotel Management
Feb 10, 2017 by - The Cove Atlantis Management Team, Hotel Management
Hi Expedia User, It was a pleasure welcoming you to Atlantis! It sounds like you had both great food and excellent service during your time in paradise and we are happy that you also enjoyed our adults-only ultra-pool, exclusive to guests of The Cove. We look forward to seeing you again on your return trip.
1 out of 5
by A verified traveler

Terrible service. Beautiful property.

Posted Feb 6, 2017
Pros: service and security (unsafe)
Cons: security
Service was awful. They were not helpful at all. I had a rod stolen from my boat in their marina and they wouldn't help get security footage.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wrist bands

Posted Jan 31, 2017
Great experience food was just very expensive!!! Staff was very nice. Only thing rubbed me wrong was the wrist band issues. If you didn't have the right wrist band you couldn't get in certain areas but there was no way of knowing that until it was too late. Other then that it was pretty good.
Comment from Hotel Management
Feb 3, 2017 by - The Cove Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for visiting Atlantis! We are pleased to hear that you had a great experience at The Cove and it sounds like you also had excellent interactions with our staff. Please know, now guests can enjoy all the wonder of Atlantis with three great dining plans offering full breakfast and dinner at some of our most popular restaurants. Plus children 11 years and under now eat free with a purchase of an adult dining plan. We hope to see you again on future trips.