Ratings based on 604 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from NC

The Cove

Posted Apr 25, 2016
Pros: We had a great view of the ships coming to port, the ocean view and just a beautiful setting. Awesome......
Cons: Atlantis should offer a free Continental or breakfast buffet . Most of the hotels we stay have that and works out great especially travel with kids
Location: The Marina was close and plenty of restaurants there .DunkinDoughnuts across the street and a great breakfast place next to DD that is awesome. Cheap
Once we arrived to the cove we were pleased how it was designed and everyone was friendly and inviting.
Comment from Hotel Management
May 3, 2016 by - The Cove Atlantis Management Team, Hotel Management
Hi John, It was a pleasure welcoming you to Atlantis. Atlantis prides itself on being a destination filled with activities for guests of all ages and we strive to provide the best experience to every guest, which includes offering new and simplified dining plans which are inclusive of both breakfast, dinner, and taxes. We hope you are able to take advantage of these offers on future trips. - The Cove Atlantis Management Team
2 out of 5
by A verified traveler from Newyork, NY

Very bad ROI

Posted Apr 20, 2016
Pros: Good property
For the price of the room charge, I expect better service: Room rate: 7 star hotel Experience 2 star hotel
Comment from Hotel Management
Jul 8, 2016 by - The Cove Atlantis Management Team, Hotel Management
Hi Shree, We are disappointed to hear about your recent experience at Atlantis as it sounds like you did not have a true Atlantis experience. We strive to deliver the best experience and value-add for our guests’ room rate, which includes access to our marine habitat (14 lagoons with various marine life) and The Dig.
5 out of 5
by Simone from Solingen

Beeindruckend

Posted Apr 20, 2016 on Hotels
Das Hotel übertraf unsere Erwartungen, insbesondere nachdem wir uns am 2. Tag des Aufenthalts einmal genauer umgeschaut haben. Die Anlage ist eine eigene kleine Stadt. Besonders gut hat uns das überaus freundliche und gut gelaunte Personal gefallen. Doch eines muss man wissen: Obwohl unter englischem Recht (Alkohol ab 18 etc) ist es hinsichtlich des Trinkgeldes sehr amerikanisch. Bei jedem Service wird automatisch eine gewisse Summe (zwischen 14 und 19%) Trinkgeld berechnet. Zudem steht auf dem Beleg noch die Möglichkeit zusätzlich zu den X Prozent Trinkgeld aufzuschreiben. Also genau lesen, was man unterschreibt bzw ausfüllt. Das Hotel ist nämlich bargeldlos. Man bezahlt alles mit der Zimmerkarte. Daher gibt es viele Belege auszufüllen. Abgerechnet wird beim Checkout. Ansonsten ist die Anlage beeindruckend gebaut und sehr sauber. An jeder Ecke steht Personal, um Auskunft zu geben, falls gewünscht. Überall wird man gegrüßt und vorbildlich behandelt. Auch die dargebotene Tierwelt war klasse. Also alles top!
5 out of 5
by A verified traveler

Posted Apr 5, 2016
Everything was wonderful. Totally exceeded our expectations.
Comment from Hotel Management
Apr 14, 2016 by - The Cove Atlantis Management Team , Hotel Management
Hi Expedia User, Thank you for visiting Atlantis and we are thrilled to hear that we exceeded your expectations on your recent trip. We hope to see you back in paradise soon. - The Cove Atlantis Management Team
5 out of 5
by jose from Mexico

Increible

Posted Apr 2, 2016 on Hotels
Excelente hotel!!!
5 out of 5
by A verified traveler

Nice hotel

Posted Mar 30, 2016
The hotel was great. Room was beautiful, beaches and pools were also great. The process of booking could have been much smoother. I recommend shopping around as much as possible because matching was not done as promised. I will definitely go again, but be more careful about my package and where I get it.
Comment from Hotel Management
Apr 8, 2016 by - The Cove Atlantis Management Team, Hotel Management
Hi Expedia User, Thank you for visiting Atlantis! It sounds like you certainly enjoyed your incredible room at The Cove as well as our pristine beaches, grounds, and Aquaventure water park. For those reading this review, when booking directly through Atlantis, all taxes, gratuities, and fees associated with your room rate are disclosed in the Terms&Conditions. We look forward to welcoming you back to paradise.
1 out of 5
by A verified traveler from nyc

Posted Mar 21, 2016
Way over rated. Nothing special about his place at all.
5 out of 5
by A verified traveler

Posted Mar 19, 2016
Well appointed . Friendly staff. Exceeded our expectations.
5 out of 5
by A verified traveler from north carolina

Better than expected

Posted Mar 19, 2016
Wonderful experience. Can't find one thing to complain about. Perfect vacation.
Comment from Hotel Management
Mar 22, 2016 by - The Cove Atlantis Management Team, Hotel Management
Hi Jill, We are glad to hear you had a perfect vacation and we look forward to seeing you again during your next visit. - The Cove Atlantis Management Team
4 out of 5
by A verified traveler from Commack, NY

Nice hotel with great views

Posted Mar 17, 2016
Pros: The views of the ocean and the pools were amazing and we were only on the eighth floor
Cons: Some of the staff needs to improve in being more polite and friendly
Location: We really didn't even leave the Atlantis stayed right in there the location of the cove was perfect for us and the things we did
We ate at the mosaic buffet for breakfast and dinner for four morning and nights straight, two of the ladies that make omelets were so rude they were not friendly at all you always felt like you were bothering them. The shower can use an update otherwise we really enjoyed our stay most likely would go back someday !!!!!!
Comment from Hotel Management
Mar 22, 2016 by -The Cove Atlantis Management Team, Hotel Management
Hi Michael, Thank you for staying at The Cove during your recent trip to paradise and sharing your feedback regarding Mosaic. Our teams strive to deliver an amazing guest experience during guests’ stays, from dining to customer service and everything in between. We are happy to hear that you enjoyed your vacation and we hope to see you back in paradise soon. -The Cove Atlantis Management Team