This vacation got off to a very rocky start. I appreciated the transient area; this was convenient when we arrived earlier than check in time and were able to change and get out to explore. However, when we were given a room we were not told there was not any hot water. When we called to report it with only a few hours to shower and get ready for dinner, we were told someone would be by to check within an hour. An hour went by, no one. So we called again. At that time we were told it was wide spread and engineers were working on the issue. We communicated the needs of our family (this included a 4 year old) and honestly hot water should not be considered above and beyond. After many calls to the front desk, Craig, the manager called back and gave me an attitude as if we were the problem. It was uncomfortable and did not meet the expectations of an expensive resort. We were given another room after 10:00pm, again, unacceptable. As paying guests of the resort we should have been proactively notified of the issue, not lied to several times when we called to report the problem and lack of resolution.