Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Reston, VA

WIFE and 2 YEAR OLD AGREE THIS IS THE BEST VACAY!!

Posted Jul 22, 2016
I've traveled all over the world for fun! I've traveled to 50 beaches worldwide. I've traveled to the Bahamas 2 other times before this visit. The Reef at Atlantis is a beautiful hotel. As soon as you walk into the lobby you know you're in a NICE hotel. The hotel staff are very nice and accommodating. They are quick to help with a hello and a smile. We stayed in room 11914, on the eleventh floor overlooking the pool and the ocean. The room was clean and the layout is smart. The room has the finest carpet, marble, cabinetry, linens, mattress, furniture, lighting, curtains, decorations and trimmings. These are the details that make a hotel suite a luxury suite. Our room had a breathtakingly beautiful view and from spending a week on the resort I would think every room has a nice view. We woke up every morning and opened the curtains to a beautiful view. Opened the sliding glass door and stepped out on our balcony. Everyday was a new, vibrant and beautiful day. We usually spent the morning on the beach and by afternoon we would hangout at the pool. Later we would venture to a one of the many diners on the resort for a late lunch. After lunch we would take our 2 year old to SPLASH. Splash is huge water park for children under 48 inches (the rest of Atlantis is for children over 48 inches). Slash has three large slides and two small slides. It's creatively constructed and it's a great time for kids. Atlantis is a resort that's a must see like Disney. Reef is the BEST!!
5 out of 5
by A verified traveler from Florida

Room condition was excellent

Posted Jul 5, 2016
Pros: Cleanliness, everything was great,
Cons: Music in the pool area, other towers had music
Location: The Reef is a bit far from the entertainment but at the same time it is in a nice location.
The lobby attendant at the time of our check out on Sunday night 7/3/16 was super nice, his name was Tyrone.
Comment from Hotel Management
Jul 9, 2016 by -Atlantis Management Team, Hotel Management
Hi Jackie, Thank you for staying at Atlantis. We are pleased to hear that you had a pleasant interaction with Tyrone during check out, and that you enjoyed a wonderful stay at the Reef. We look forward to seeing you again soon. -Atlantis Management Team
5 out of 5
by A verified traveler

Posted Jun 10, 2016
We had a wonderful time at The Reef. Staff is helpful and friendly, room was very clean and the amenities were perfect for traveling with a toddler. We will definitely plan another trip here!
Comment from Hotel Management
Jun 16, 2016 by Atlantis Management Team, Hotel Management
Hi Expedia User, It was a pleasure welcoming you to Atlantis. We are thrilled to hear that you had an enjoyable stay at The Reef, and that our staff were able to attend to your needs. We look forward to seeing you again during your next visit to paradise. -The Reef Atlantis Management Team
4 out of 5
by A verified traveler from Milan

The Reef Atlantis, excellent location and services

Posted Jun 5, 2016
Pros: Comfort, ocean view, services, access to Atlantis World
Cons: Tidiness of the room, more stable room service
Location: The hotel is well located: 10 min of taxi from Nassau, 5 min of taxi from the Ferry terminal (for any excursions) and in the Atlantis World
We spent one week in the hotel between May and June 2016. The weather was a bit unstable with few rains but mostly of the time sunny. The hotel is well located and you can see in both directions the ocean. The furniture of the room were good and the bed was excellent. Also the bathroom was comfortable and the additional stuffs such as towels and soaps were at the high end. The only think could be improved was the service about the tidiness of the room. In one week we didn't understand when and how often this should have be done since some days they didn't pass at all and one day the came twice (also the water that should have been brought every day, it wasn't). The services of the hotel however were excellent and the staff has been always kind and helpful; we were worried about the potential costs of the extra (breakfast, food, beverages, etc.) but at the end everything was reasonable. I genuinely recommend the hotel.
Comment from Hotel Management
Jun 16, 2016 by Atlantis Management Team, Hotel Management
Hi ChiFede71, It was a pleasure welcoming you to Atlantis. We are pleased that you enjoyed the view from your room, and found your room to be comfortable during your stay. It sounds like our wonderful staff were able to help make your trip special. Thank you for recommending Atlantis to future guests, and we hope to see you again soon. -The Reef Atlantis Management Team
5 out of 5
by A verified traveler

Posted Apr 9, 2016
Great overall stay!! Keep up the great customer service!
Comment from Hotel Management
Apr 14, 2016 by - The Reef Atlantis Management Team, Hotel Management
Hi Expedia User, Thank you for visiting Atlantis and letting us know about your fantastic trip! At Atlantis, we strive to provide the best customer experience possible and reviews such as yours help to let us know that we are on the right track. We look forward to welcoming you back soon. - The Reef Atlantis Management Team
5 out of 5
by A verified traveler

No surprises - exactly as described !

Posted Mar 30, 2016
The Atlantis complex is beautiful. We needed a microwave in the room...and got much more - a cook top, refrigerator, dishwasher, etc. The service staff (housekeeping, maintenance, food servers, concierge) were amazing.
Comment from Hotel Management
Apr 7, 2016 by - The Reef Atlantis Management Team, Hotel Management
Hi Jenny, Thank you for visiting Atlantis on your recent vacation! We are pleased to hear that you enjoyed your stay and that our dedicated staff took such good care of you. We look forward to welcoming you back to Atlantis on future trips.
4 out of 5
by A verified traveler

Overall great stay!

Posted Mar 25, 2016
It was a busy season and the resort was very crowded, but hotel staffs were professional and very accommodating to meet your needs. I would stay there again.
Comment from Hotel Management
Mar 29, 2016 by - The Reef Atlantis Management Team, Hotel Management
Hi Expedia User, Thank you for visiting The Reef and we are pleased to hear that you enjoyed your experience. For your next visit, we suggest visiting us during a quieter time of year, such as - May, September and October. We hope to see you back in paradise. - The Reef Atlantis Management Team
3 out of 5
by A verified traveler

NIce hotel

Posted Mar 22, 2016
Cons: Pools hours
Perfect areas and hotel, only complaint is closing hours of pools and facility. I travel to use all pools but closed everthing at 5 pm !!! To expensive
Comment from Hotel Management
Mar 25, 2016 by - The Reef Atlantis Management Team, Hotel Management
Hi Expedia User, Thank you for staying at Atlantis and we are glad you enjoyed your stay with us. Please know that during the Fall/Winter season, Aquaventure’s pools, beaches, and water slides hours of operation are based on decrease in daylight and visibility within the water park while the hours of operation increase during the Spring/Summer season. We hope to see you back in paradise in the future. - The Reef Atlantis Management Team
5 out of 5
by A verified traveler

A slice of parAdise....fantastic

Posted Mar 21, 2016
It was wonderful everybody at the hotel was nice the people that drove us to taxis everything was just wonderful.
Comment from Hotel Management
Mar 25, 2016 by - The Reef Atlantis Management Team, Hotel Management
Hi Expedia User, Thank you for visiting Atlantis and for writing about your fantastic experience, including the customer service. We look forward to welcoming you back to paradise again soon. - The Reef Atlantis Management Team
3 out of 5
by A verified traveler from NYC

Posted Mar 18, 2016
* only 250ml complimentary water a day - need water you pay $9 per bottle. * want to leave paradise island to get some food at the local store (10 min cab ride) you pay $60,- * leak in our room dripped into our suitcase - YOU pay for the dry cleaning bill.... * Cocktails are $14 - $18 bucks... seriously! We are not in NYC guys.. for everything you buy/ order on the property there is an automatic 15% extra charged for gratuity + 7% VAT tax added to your bill. this adds up.. The biggest downside is that there is no decent food for a normal price available on the property. it's all hotdogs/ hamburgers/ fries fast food - really lacking affordable healthy food options like fresh local grilled fish for example. If you do choose to eat healthy you easily pay around $80 for a lunch for 2 people with one cocktail... not cool. Not planning on coming back... I guess if you can afford it, it's nice to go with kids but you will definitely pay the price.