Ratings based on 90 Verified Reviews

4.0 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Cozy and relaxing

Posted Aug 12, 2017
The staff are friendly, the rooms are big enough for our family. Delicious breakfast buffet. Pool is inviting.
Comment from Hotel Management
Aug 16, 2017 by EK, Hotel Management
Thank you for staying at Club Punta Fuego and sharing your review. We are delighted to know you enjoyed the facilities and the services. We are looking forward to welcoming you back.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2017
I did not get to enjoy much because we were supposed to check in at 2pm however we were told the rooms were not ready. We were able to check in our room at around 2:40pm. You are not going to be able to get your room unless you remind the staff, they will not check until you come to them. The food is pricey and does not taste good. You do not have much choice with your meal since there is no nearby restaurants outside so you really have to eat inside. Overall experience was ok. The pool is nice.
Comment from Hotel Management
Jul 24, 2017 by EK, Hotel Management
Thank you for patronizing Club Punta Fuego and sharing your experiences. We apologize that your room was only ready 40 minutes after checkin time - it is our endeavor to meet the targeted checkin time however due to to high volume of check in and check out that day we were not able to deliver in time - we hope this has not taken too much away from your overall stay. Regrettably we read that our food choices were not to your expectations, allow us to explain that our food prices are competitive with the neighboring resorts. On the other note we are delighted to know that you found the pool nice and had an overall ok experience. We are looking forward to welcoming you back at our resort.
4 out of 5
Recommended
for Everyone
by A verified traveler from Manila

Perfect stay!!

Posted Jul 1, 2017
It's the best and great hotel to stay in Nasugbu! Breakfast was sumptous and view is really awesome! My family and I was felt more than happy and satisfied! For sure we plan to be back again soon!
Comment from Hotel Management
Jul 4, 2017 by Ed, Hotel Management
Thank you for staying at Club Punta Fuego and taking the time to share your review. We are delighted to know you and your family felt more than happy and satisfied. We are truly looking forward to welcoming you back at our resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from d

Can't wait to go back

Posted May 12, 2017
I had a great time with my siblings and my mother when we first visited last year that I resolved to take my own family to Punta Fuego. I finally did last week. It did not disappoint. We had lunch first while waiting for our room and were warmly waited on by Efren. That was a good start. My hubby and my children immensely enjoyed the beach and we sometimes felt like we had our own private beach - not crowded the time we were there . I could have also just stayed in the casita with my book and would not have minded - it was that homey. One thing, the hotel might want to get new duvet covers. Although I'm sure they're clean, they're probably 50% less white than when they were acquired. Hope to see visit again.
Comment from Hotel Management
May 14, 2017 by EK, Hotel Management
Thank you for visiting Club Punta Fuego and sharing your experiences with the community. We are looking forward to welcoming you and your family back at our resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Courteous staff, beautiful sunset view from the room , clean infinity pool and above average free breakfast buffet. Very satisfied with my stay.
Comment from Hotel Management
Feb 16, 2017 by EK, Hotel Management
Dear Guest, Thank you for choosing Club Punta Fuego as your holiday destination and taking the time to share your experiences. We are delighted to read that you are very satisfied with your stay; we are looking forward to welcoming you soon again at our resort. Best regards, Edgar Krohn General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Finland

Beautiful and peaceful place.

Posted Feb 6, 2017
Pros: Good
Location: It takes about 2,5 hours from Manila Airport by taxi and costs about 100 usd. Nice views specially on mountains before Punta Fuego.
Nice beaches and pool areas, Golf course only nine holes , and maybe not suitable for very serious golfers. For average golfers nice course.
Comment from Hotel Management
Feb 16, 2017 by EK, Hotel Management
Dear Veli M, Thank you for choosing Club Punta Fuego as your holiday destination and taking the time to write a few lines. We are looking forward to welcoming you soon back at our resort. Best regards, Edgar Krohn General Manager
1 out of 5
by A verified traveler from Chicago, IL

Roach infested room with rat droppings in closet.

Posted Jan 16, 2017
Pros: Nothing. Rooms were dirty and the restaurants were very expensive.
Cons: Re-glue the pool tiles, clean up the rooms, and retrain the managers on customer care.
Location: It is very far from the city. The resort is surrounded by slums and you have to pass through it to get to the resort.
We booked a few days after the holiday season and they still had holiday prices- $260++ per night on a standard room. I had great expectations on this place because of the reviews. I was horrified at the room I was presented with... It was in the far corner of the line of patio rooms, had no window, was muggy, floors were slimy and had dead roaches, the shower wall (entire wall) rattled when you turn on the low pressure shower (very low pressure trickling water), and the sliding patio doors do not seal completely and if you wiggle the whole glass door a bit, the lock comes off. It looked worse than those cheap motels you see in horror movies- certainly not the almost $300/night after tax rate.The kiddie pool tiles were not cemented in place so some kids were taking them off and playing with them. The rest of the tiles wiggled when stepped on. The lifeguard for the kids area? Well, he was nowhere to be found and when I demanded one had to be there, they called him over from the tennis court. When I complained to the room manager, he said I have no choice because they were fully booked and I was stuck on that resort anyway since we were 3 hours (without traffic, 5-6 hours with traffic) from the main city. He was smug and curt. The next shift female room manager had worse attitude. When I said if that we are leaving, he said "Go ahead, we can't stop you. I will just charge your card on file the full amount plus the hassle fee for cancelling." (FYI, CC is safe with Expedia)
Comment from Hotel Management
Feb 16, 2017 by Ed, Hotel Management
Dear Emma, Thank you for choosing Club Punta Fuego as your Holiday destination. With regret we read that you have not enjoyed your stay at our resort. We apologize for the inconveniences you have encountered. With reference to your mentioned concerns I can assure - as the new General Manager - that those will be investigated and addressed, internal action will take place accordingly to avoid reoccurrence in the future. Note that it is our constant endeavor to create positive, memorable and everlasting experiences by providing excellent customer service at all times. We are looking forward to welcoming you back at Club Punta Fuego and hope you will give us the opportunity to prove the true "Club Punta Fuego hospitality". Best regards, Edgar Krohn General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Very peaceful surroundings on the beach

Posted Dec 16, 2016
Pros: The Very peaceful surroundings on the beach and by the pools
Cons: The rooms could do with a facelift and the infinity pool needs new surrounding tiles.
Location: The location of the resort can be a concern as it is a bit of a burden if you do not have your own vehicle.
The ambience of this resort is what appealed to me. I have been here twice now and because of the Very peaceful surroundings on the beach I am completely relaxed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, United States of America

Posted Nov 3, 2016
Pros: Cleanliness, Friendly staff, nice view of the beach
Cons: No wi-fi at night, place seemed non-vibrant, not so much activities seen
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Hotel room needs improvemnet

Posted Nov 3, 2016
Additional light is needed in side the room and bath room, the water in the shower get stagnant half way off the shower beside the door. for the price towel should be included not charge additional 50.00 pesos. The surrounding is clean the staff are courteous. I work from 7pm to 5am wifi connectivity is terrible.They have business room but you cannot access it until 10am and close at 5pm terrible. We are a group of 16