Front of property

Reviews of Esmeralda Praia Hotel

4 out of 5
Esmeralda Praia Hotel
Rua Francisco Gurgel,1160 - Ponta Negra, Natal, RN

Reviews

8.2

Very Good

Rating 10 - Excellent. 60 out of 148 reviews" "
Rating 8 - Good. 58 out of 148 reviews" "
Rating 6 - Okay. 17 out of 148 reviews" "
Rating 4 - Poor. 6 out of 148 reviews" "
Rating 2 - Terrible. 7 out of 148 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is more family oriented and economic friendly. The staff is 10/10 and had many options to eat (all inclusive bf, lunch and dinner). The only issue was that the rooms could have been upgraded. For the price we paid, it is a real bargain. But I can see how people can not give it 5 stars. Kids running around, outdated bathroom and loud music until 10pm are not for everyone but they were fine for us. Gym could be a lot better. It was in a 10x15 room with outdated machines.
Stayed 4 nights in Feb 2022

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Absolutely lovely hotel. Great location, great facilities, great staff, caters for everything you need and more. Would 100% recommend this hotel.
Response from Gerência on Jun 7, 2018
Hello Mr Ian, Thank you very much for your comment. See you again. Equipe Esmeralda

10/10 Excellent

Winslow, Cleveland, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super value for great beach hotel.
Everything was great super good value for very well designed hotel. Rooms cry large and nice design, food was good and service great. Only thing they could improve on is install premium bedding as the bed was large but not very comfortable same for pillows it wouldn't take much to raise the bar.

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service
The online reservation did not go through, the air conditioned did not work well in the beginning, we called the front desk, they said they would send somebody up and never did, we figure it out by ourselves. The food was ok, not great.Hotel staff very friendly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The bartenders would constantly tell you they were out of the cheaper local beer to sell you the higher pirced american beer. If you walked up to the cooler and pointed out that they still had it they would pretend that they didn't understand you. Seems like a bad thing to pull on a group of four that was drinking nearly a case of beer per day plus other drinks.

10/10 Excellent

kevin, auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the beach
Fabulous hotel in an excellent location. The staff are friendly and helpful and very safety conscious too. I would definitely stay here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
You must pay for water, they charge for that. Also chek what do you buy. I had free lunch and they were goung to charge me for that

6/10 Okay

Alejandra, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel with terrible customer service
Terrible customer service! 1. I changed my reservation on this website about 2-3 weeks before arriving to add one more guest to the room as a friend decided to travel to natal with me. When we arrived they still had a reservation for one only and made us wait about 20 minutes for the room To be organised. They don't have a bar open after 10 PM for you to have a drink while you wait. When the room was ready we came up to find a room with a double bed. We had to call reception again to complain and this time they sent a maid to change the double into two singles. Another 15 minutes. 2. Tw next day we found a voucher on our bed after working all day and took it downstairs to the pool bar to have our complimentary drink. When we arrived we were told it was only for one person. Came up to reception and the man there couldn't give us a other as the manager wasn't in (even though it was just a printed piece of paper) so we had to pay for the other drink. 3. That night I wanted to leave a comment about point 2 and asked the receptionist where I could do that to which he replied I would be left a form on the bed 24 hours before checking out, to which I explained I was leaving at 7:45 AM the next morning, and he said he didn't have any. No form was left on my bed. Customer service - 0

10/10 Excellent

gian isaia

8/10 Good

ANNDERSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Jose Donizetti, São Jose dos Campos, SP

Liked: Cleanliness, staff & service, property conditions & facilities
Otima localização, e frente a praia
Experiência muito agradavél, hotel com boa estrutura, otima localização, e excelentes funcionários. Limpeza merece destaque, tudo muito bem cuidado.
Stayed 3 nights in Apr 2018
Response from Gerência on Jun 7, 2018
Olá Sr José, Que alegria receber sua mensagem. Esperamos melhorar a cada dia nos pequenos detalhes para tornar sua hospedagem sempre. Esperamos recebê-los novamente em breve. Equipe Esmeralda.

8/10 Good

HERNAN

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ecuación calidad precio
Buena ecuación de costo ya que teníamos media pensión que incluía desayuno, merienda y cena. Todas los buffets fueron muy completos.

2/10 Terrible

GIOVANNA

Disliked: Staff & service
ATENDIMENTO HORRÍVEL!!!!!!!!!!!!!
Nunca fomos tão mal atendidos em um hotel, começando pela recepção, o pessoal trata vc com desprezo e arrogância, e vc se sente como como estivesse pedindo um favor. É constrangedor!!!! Os metres / gerentes, que ficam organizando tudo, são super antipáticos, e abusados, os recreadores, principalmente o da hidroginástica executa aula no automático , sem simpatia alguma, com a cara de abuso. Só os garçons que são mais simpáticos, um milagre!!! Ressalto ainda que meu ar condicionado não funcionou na primeira noite, ficaram de arrumar um quarto para minha transferência e não resolveram, apenas me mandaram um ventilador... Só no outro dia que trocaram uma peça do ar, que estava quebrada, com certeza entregam os quartos sem testarem as condições dos mesmos. Resumindo equipe completamente despreparada para atender os hospedes. Nesse hotel jamais me hospedarei novamente!!!!!!!!!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones increíbles en Brasil
Excelente la atención y ubicación sobre la playa. Natal espectacular.
Stayed 3 nights in Mar 2018

10/10 Excellent

Mizael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa
Serviço de qualidade, excelente café da manhã, boa localização
Stayed 2 nights in Feb 2018

10/10 Excellent

Paulo Viana , São José da Coroa Grande PE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ótimo. Excelente.
Ficamos por dois dias e mais dois dias em outra cidade, se soubéssemos que era tão acolhedor, teríamos ficado os quatro dias aí.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeita
Amei tudo, super recomendo!!
Stayed 1 night in Jan 2018

8/10 Good

Greice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Heloisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Equipe de funcionários nota 1000
Localização excelente. Refeições ok pra um hotel de porte grande. Limpeza dos quartos excelente. O que mais chamou a atenção foi a educação e disponibilidade de todos os funcionários, sem exceções.
Stayed 5 nights in Dec 2017

10/10 Excellent

Patricia Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito
Hotel excelente para famílias!
Stayed 1 night in Dec 2017

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto bem decorado, banheiro limpo, ganhamos um almoço de cortesia enquanto esperávamos a liberação do quarto. Café da manhã e jantar muito bem servido.
Stayed 1 night in Dec 2017

10/10 Excellent

aisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

ilyuscha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8,8
Comida farta e boa!
Stayed 2 nights in Nov 2017

10/10 Excellent

FABIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uma das melhores opções de Natal!
Excelente hotel! Muito feliz com a escolha deste! Em frente à Praia de Ponta Negra, a menos de 30 metros.... jantar no hotel muito bom, com várias opções ! Quando voltar a Natal, certamente ne hospedarei no Esmeralda!
Stayed 7 nights in Oct 2017

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2017

10/10 Excellent

ERIC LEONARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito satisfeito
Excelente prestação de serviço, com variedades no cardápio de todas as refeições. Funcionários cordiais e as instalações correspondem as expectativas. Elogio ao gerente Marconi, Amanda na piscina, garçons restaurante/piscina linha 1029, equipe de segurança acesso a praia e Parabéns a Sra. Lúcia.
Stayed 6 nights in Sep 2017

8/10 Good

João Emílio Ferreira

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente custo benefício
O hotel tem uma boa estrutura e ótima localização. Os funcionários, na sua maioria, são bem atenciosos. O regime de meia pensão vale a pena. O grande inconveniente foi ficar hospedado no primeiro andar, onde funciona o restaurante do hotel. Há um barulho considerável até às 23 h, aproximadamente.
Stayed 3 nights in Aug 2017

10/10 Excellent

Neuceli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passeio familiar
Hotel muito bom tanto na localizaçao quanto ao serviço.
Stayed 5 nights in Aug 2017

10/10 Excellent

Anakeli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estada esmeralda agosto/2017
Chegamos um dia apos combinado, devido cancelamento vôo. A recepcionista Lidiane, muito atenciosa, nos atendeu muito bem, já providenciou um almoço para nosso melhor bem estar. O hotel eh otimo, piscina limpa, comida otima neste caso fomos com meia-pensao, uma delicia! Utilizamos tbém o salao beleza, tdu perfeito com horario agendado! Apenas uma observação, o hotel vive cheio de argentinos, (eles não são muito educados na hora das refeições) , detalhe superado qdo se trata da estrutura e organização do hotel. Bem localizado, super-recomendo!
Stayed 8 nights in Jul 2017
Olá Sra Anakeli, Nossa! Que felicidade receber seu comentário. Ficamos muito felizes quando nossos hóspedes saem satisfeitos com os nossos serviços. Muito obrigada pelo seu tempo em nos avaliar. Fique certa que estamos sempre em busca de melhorias para a satisfação plena dos nossos clientes e são hóspedes como a Sra que nos fazem manter essa busca constante. Esperamos vê-la em breve, muito breve! :) Um grande abraço da equipe Esmeralda. Cordialmente, Karynne Paiva Gerente

8/10 Good

José de Alencar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017
Olá Sr José bom dia, Agradecemos seu comentário e ficamos extremamente felizes com sua satisfação. Esperamos poder recebê-los novamente. Atenciosamente, Gerência Esmeralda

10/10 Excellent

marco aurelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belo Hotel
Bem localizado e ambiente aconchegante e agradável !
Stayed 4 nights in Jun 2017
Olá Sr Marco bom dia, Tudo bem? Agradecemos imensamente seu comentário e ficamos extremamente felizes com sua satisfação. É um privilégio tê-lo como nosso hóspede. Esperamos poder recebê-los novamente em breve. Atenciosamente, Gerência Esmeralda

10/10 Excellent

Althaynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Olá Querido Hóspede, Desejamos um bom dia ensolarado :) Tudo bem? Agradecemos imensamente seu comentário e ficamos extremamente felizes com sua satisfação. É um privilégio tê-lo como nosso hóspede. Esperamos poder recebê-los novamente em breve. Atenciosamente, Gerência Esmeralda

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Karina, B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso, próximo a tudo. Instalações sem igual
Simplesmente perfeito. Suuuper recomendo. Localização ideal. Serviço sem igual.

10/10 Excellent

Leacir N

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente localização.
Excelente piscina, local maravilhoso com excelente e bonita praia bem em frente ao hotel.

6/10 Okay

aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Thiago luiz

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
chuveiro nao funciona, parte do hotel possui quartos velhas com cortinas .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michellane, Guarabira, pb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima localização
Hotel muito bom, diversão, atendimento, refeições, localização, tudo perfeito !

10/10 Excellent

MICKY, GUARABIRA, PB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARAÍSO Á BEIRA MAR !
HOTEL COM VÁRIOS ATRATIVOS, PRÓXIMO Á BARES, RESTAURANTES, MAS NEM PRECISA SAIR DELE PARA FAZER REFEIÇÕES, POIS A PENSÃO, JANTAR, LANCHE SÃO ÓTIMOS ! LEVAMOS LANCHE PRAS CRIANÇAS, NEM CHEGARAM A CONSUMIR. ÓTIMO ATENDIMENTO, LOCALIZAÇÃO NOTA 10, KIDS PARK COM COPA 24 HORAS, ENFIM MARAVILHOSO !

2/10 Terrible

José de Arimatéia

Disliked: Staff & service, property conditions & facilities, room comfort
Preferia está em casa
Não pretendemos voltar a esse hotel

10/10 Excellent

CARLOS

Liked: Staff & service, property conditions & facilities, room comfort
HOTEL PARA QUEDARSE AHI MISMO
EXCELENTE ATENCION MOZOS NOCHE TEMATICA ITALIANA IMPERDIBLE

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cesar & Rô, Rio de Janeiro / RJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel.
Ótimo Hotel, muito bem localizado, com acesso fácil ao comércio local.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voltarei mais vezes
O hotel é muito bom, com ambiente maravilhoso, ótima piscinas, adulto e infantil, ótimo restaurante, com jantares temáticos e música ao vivo. Localização privilegiada, com acesso à praia e próximo de mercados, shoppings e restaurantes. Café da manhã bem diversificado. Atendimento muito bom dos funcionários, com disponibilização de banheira, berço e copa para preparo de alimentação para bebês.Já é a segunda vez que me hospedo com a minha família, houve uma queda no padrão do café da manhã e nas atividades de recreação, mas continua sendo uma ótima escolha. As crianças amam.

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort