Interior entrance

Reviews of Serhs Natal Grand Hotel & Resort

5 out of 5
Serhs Natal Grand Hotel & Resort
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1002 reviews" "
Rating 8 - Good. 324 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Luis Antonio, Pilar

Stayed 7 nights in Jan 2024
Response from Qualidade Serhs Natal on Jan 18, 2024
Olá, sr. Luis!Ficamos felizes que tenham desfrutado a estadia no SERHS NATAL. Para nós, será um prazer recebê-los novamente!

2/10 Terrible

Paul, Rockville

Stayed 5 nights in Jan 2024
Response from Serhs Natal Grand Hotel & Resort on Jan 13, 2024
Olá, sr. Paul!Agradecemos o tempo dedicado em comentar sua estada. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão.

6/10 Okay

otavio

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Hotel outdated
Stayed 3 nights in Dec 2023
Response from Att: Jéssika on Dec 19, 2023
Hello Mr. Otavio!Your feedback is very important for our growth. We hope to be able to welcome you again.

2/10 Terrible

S

Stayed 1 night in Nov 2023
Response from Serhs Natal Grand Hotel & Resort on Nov 15, 2023
Olá, Agradecemos o tempo dedicado em nos avaliar. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão. Seguimos em constante aprimoramento para proporcionar sempre o melhor aos nossos hóspedes.

4/10 Poor

Aderson

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is well located with a great view. However, at arrival, I found out the two rooms were not placed together as requested during the reservation. Hotel staff had to fix the rooms locations, but took 4 hours to get it resolved. Área where rooms were located was under renovation and one of the rooms had no hot water in the showers and the other room had a cracked window and poorly maintained window.
Stayed 2 nights in Jul 2023
Response from Qualidade Serhs on Jul 16, 2023
We appreciate you bringing these issues to our attention as it helps us improve our services and facilities. We value your stay at our hotel and hope that in the future, you will give us the opportunity to provide you with a much more satisfactory experience.

8/10 Good

Juliane

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2023
Response from Qualidade Serhs Natal on Jul 4, 2023
Olá, sra. Juliane!Agradecemos o tempo dedicado em comentar sua estada. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão. Seguimos em constante aprimoramento para proporcionar sempre o melhor aos nossos hóspedes.

10/10 Excellent

Busola

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff and service is excellent. The facilities is quiet older than the pictures online. The view to the sea is perfect!
Stayed 3 nights in Apr 2023
Response from Valdir Rodrigues on Jun 12, 2023
Dear Mr BusolaThank you so much for your review! It is very important to hear about your experience in SERHS NATAL. Your report helps us to offer even better services. We forward it to the manager for science and adjustment. We are still at your service.

4/10 Poor

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is old and outdated. The room and bathroom were not clean. The hotel staff was not very helpful. We did not stay the night. We left within 2 hours of checking in.
Stayed 7 nights in Mar 2023
Response from Qualidade Serhs Natal on Mar 31, 2023
Thank you for taking the time to comment on your stay. We regret any dissatisfaction, as it does not match our standard. Your comments have been forwarded to the responsible management. We are constantly improving to always provide the best to our guests.

10/10 Excellent

Andrew Charles Porter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was probably the only American at the property at the time but I was definitely the only person of color there. The staff was great to me and made me feel welcome. The bar staff was really great! The bartender Robson was super! He made the best cocktails! Overall my stay was outstanding. The food was always good and the drinks were always right!
Stayed 7 nights in Feb 2023
Response from Qualidade Serhs Natal on Mar 31, 2023
We are pleased to receive your comment and thank you for taking the time to share your experience.We will continue working to make your next stay even better.

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
It is an awesome resort. Many excellent restaurants. Staff is very friendly. However they need more English speakers.
Stayed 8 nights in Feb 2023
Response from Qualidade Serhs Hotel on Feb 28, 2023
We are pleased to receive your comment and thank you for taking the time to share your experience. Your observation has been forwarded to the responsible management.We will continue working to make your next stay even better.

10/10 Excellent

Sunciaray

Stayed 6 nights in Jan 2023
Response from Att: Jéssika on Nov 6, 2023
Olá, Sunciaray! Ficamos felizes que tenham desfrutado a estadia no SERHS NATAL. Para nós, será um prazer recebê-los novamente!

10/10 Excellent

Marc

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel for all seasons!
The hotel is being renovated partially but the work done is not interfering with the excellent manner in which the hotel is being run, and the excellent care and attention given to the client!
One of the pools
Beach View
Walkway along the beachside of rh
Stayed 5 nights in Dec 2022

8/10 Good

Hebert, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to go with family and friends
Stayed 2 nights in Dec 2022

8/10 Good

Shuming

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the hotel, facing to the beach.
Stayed 1 night in Nov 2022

2/10 Terrible

Marcela

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
NOT a 5 star hotel.
Stayed 5 nights in Jul 2022
Response from Qualidade Serhs Hotel on Jul 21, 2022
Olá, sra. Marcela! Agradecemos o tempo dedicado em nos avaliar. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão. Seguimos em constante aprimoramento para proporcionar sempre o melhor aos nossos hóspedes.

6/10 Okay

Cristina

Traveled with family
Liked: Cleanliness, staff & service
Café da manhã é bom. Os funcionários são atenciosos. Porém as facilidades do hotel não são tão boas assim. A comida servida também deixa a desejar. Com certeza o hotel não pode mais ser considerado 5 estrelas.
Stayed 3 nights in Jun 2022
Response from Qualidade Serhs Hotel on Jun 25, 2022
Olá, sra. Cristina! Agradecemos o tempo dedicado em comentar sua estada. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão. Suas observações foram encaminhadas à gerência responsável. Seguimos em constante aprimoramento para proporcionar sempre o melhor aos nossos hóspedes.

10/10 Excellent

Cristian Ricardo Craciun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got ti stay at the presidencail suite and it was prety amazing. The views of Ponta Negra beach are supern and tge room one of a kind for sure. I'll definitely be coming back on my next trip to Natal.
Stayed 1 night in Jun 2022
Response from Qualidade Serhs Hotel on Jun 22, 2022
Olá, sr. Cristian! Agradecemos por ter escolhido o SERHS Natal e dedicado tempo para comentar sobre sua estada. É gratificante saber que sua hospedagem foi muito satisfatória, que apreciou nosso atendimento e estrutura. Nosso time continuará trabalhando para proporcionar experiências tão positivas quanto a sua. Aguardamos seu retorno.

2/10 Terrible

DAVE

Stayed 2 nights in Feb 2022
Response from Qualidade Serhs Hotel on Feb 16, 2022
Olá, sr. Dave! Agradecemos o tempo dedicado em nos avaliar.

6/10 Okay

Roseli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Glass door in the toilets and shower (no privacy)
The pictures of the room were not showing that the toilet has a glass door (90% area transparent). So, everybody can see you in your private moment at the toilet as well as the shower, this same glass door runs to the toilet. It was totally uncomfortable for me to share this with my mother. We stay at the room number 341D. Please show people the truth, real pictures 360 degrees for not having surprises like us.
Stayed 3 nights in Jan 2022

10/10 Excellent

Dzmitry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant experience. The hotel is located in a quiet area where you would only hear the sea. There is a combined cycle and walking path just outside. The area is somewhat windy and the sea is never calm, so you would need to go elsewhere to swim. The staff was helpful. The breakfast was alright. Tapiocas were the highlight with a lot of people queuing for them. There is a newly introduced electronic system for ordering services, which was functioning most of the time. The hotel could use some renovation though. Bathroom in particular needs a bit love.
Stayed 5 nights in Jan 2022

8/10 Good

Farid, São Paulo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel está em boas condições e a localização é excelente.
Stayed 4 nights in Nov 2021
Response from Qualidade Serhs Hotel on Nov 24, 2021
Olá, É com satisfação que recebemos sua avaliação. Esperamos que tenha desfrutado de dias incríveis em nosso hotel.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
The Hotel is nice and I hope to return soon. The amenity I liked most was the spa. In my opinion, the only con is the mattress and pillows.
Stayed 2 nights in Oct 2021
Response from Qualidade Serhs Hotel on Oct 23, 2021
We are pleased to receive your assessment. Their observations were forwarded to the responsible managements. We keep improving our services to always offer the best to our guests.

6/10 Okay

Emerson

Liked: Cleanliness, staff & service
VERY expensive for a 3.5 stars hotel
The hotel is far away to be a 5 stars. Need urgent renovation. The room is OK, not super. The air-conditioning is SUPER noise. Food and frins prices are really expensive. Staff is very nice anf friendly. If you are booking a Luxury 5 stars hotel, this is not the place to go.
Stayed 2 nights in Aug 2021
Response from Qualidade Serhs Hotel on Aug 17, 2021
Olá, sr. Emerson! Agradecemos o tempo dedicado em comentar sua estada. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão. Suas observações foram encaminhadas à gerência responsável. Seguimos aprimorando nossos serviços para oferecer sempre o melhor aos nossos hóspedes.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Jul 2021
Response from Qualidade Serhs Hotel on Jul 13, 2021
Olá, É com satisfação que recebemos sua avaliação. Esperamos recebê-los novamente em breve.

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2021
Response from Qualidade Serhs Hotel on May 19, 2021
Olá, É com satisfação que recebemos sua avaliação. Esperamos recebê-los novamente em breve.

10/10 Excellent

Wency

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort/Hotel. Clean with great ocean view!
Stayed 2 nights in Apr 2021
Response from Qualidade Serhs Natal on May 5, 2021
Olá, sr. Wency! É com satisfação que recebemos sua avaliação. Esperamos recebê-lo novamente em breve.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, breakfast, room and bathroom were large and modern
Stayed 3 nights in Jan 2021
Response from Qualidade Serhs Natal on Feb 2, 2021
We are pleased to receive your feedback. We look forward to welcoming you again soon.

6/10 Okay

Carlos

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Muito a desejar. Pra quem está acostumado com 5 estrelas, esse hotel tem muito o que melhorar. Ao fazer check in, pedimos pra ficar com camas separadas, ao chegar, era uma única cama de casal. Eu pedi uma garrafa de vinho pra ser entregue no quarto e depois de 60 minutos cancelei e nem se quer um desculpa foi dado, apenas cancelou o pedido. Durante o dia, um animador na piscina com uma atividade em grupo, todos perto e passando a bola (esqueceram que estamos em uma pandemia?), pouquíssima estação de higienização, pouquíssimo álcool pelo hotel. Decepcionante! Fora isso, localização ótima, qualidade da cama, vista e piscina são bons. Mas eu não chamaria nunca de hotel 5 estrelas.
Stayed 1 night in Jan 2021
Response from Qualidade Serhs Natal on Jan 5, 2021
Olá, sr. Carlos! Agradecemos o tempo dedicado em comentar sua estada. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão. Seguimos aprimorando nossos serviços para oferecer sempre o melhor aos nossos hóspedes. Esperamos recebê-lo novamente em breve.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very nice place.
Stayed 1 night in Dec 2020
Response from Setor de Qualidade Serhs on Dec 27, 2020
Olá, É com satisfação que recebemos sua avaliação. Esperamos recebê-los novamente em breve.

10/10 Excellent

Joel

Stayed 6 nights in Oct 2020
Response from Qualidade Serhs Natal on Nov 3, 2020
Olá, sr. Joel! É com satisfação que recebemos sua avaliação. Esperamos recebê-lo novamente em breve.

10/10 Excellent

Iraide

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular resort!
This hotel is magnificent! There are several swimming pools, hot pool. Great restaurants. I highly recommend it!
Stayed 1 night in Oct 2020
Response from Setor de Qualidade Serhs on Oct 9, 2020
Hello! We are pleased to receive your evaluation, we hope you will return soon.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Natal!!
Great Location and Staff
Stayed 2 nights in Sep 2020
Response from Setor de Qualidade Serhs on Sep 29, 2020
Olá, sr. Christopher! Agradecemos o tempo dedicado em comentar sobre sua estada. Esperamos recebê-lo novamente em breve.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

6/10 Okay

Hassan, USA Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly. At the reception there was a girl name jassica she is very nice, helpful and professional. They serve breakfast buffet but there is no vegetables (tomatoes, olive etc). There was no napkins in the room I was using toilet papers. At the reception they speak English but in other facilities no one does (example: I went to the spa and no one at the front desk speaks English). The entertainment is very poor by 9:30 it ends and there is nothing left to do. (one of the entertainment was bingo). The food at the restaurants was not that good. You are at the beach and there is no fried food (calamari, ships and fish). I was very disappointed because it was a 5 stars hotel but for me I will give it max 3. The bar has 19 bottles of drinks and looks very poor at the lobby (when you say bad that means it should be fully loaded and should look like a professional bar specialy at the lobby). I have been a hospitaly business for 25 years I opened 5 stars restaurants and hotels and I travel a lot. But I was really disappointed. The general manager needs to do something about it because in the next 5 years they will be depending only on the local people not tourist because tourist they will go once and will never go back to the same hotel again.
Stayed 4 nights in Nov 2019
Response from Qualidade/Serhs Natal on Nov 21, 2019
Hello, Mr. Hassan! Thanks for the comment that highlights positive points in being with us and brings comments, which contribute to improve our services. Your satisfaction is very important for us. Therefore, we will continue to work to meet the expectations of our customers. We hope to return soon.

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2019
Response from Qualidade/Serhs Natal on Nov 21, 2019
É com satisfação que recebemos sua avaliação e agradecemos o tempo dedicado em fazê-la. Esperamos recebê-lo novamente, volte sempre!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Qualidade/Serhs Natal on Nov 21, 2019
Olá, É com satisfação que recebemos sua avaliação e agradecemos o tempo dedicado em fazê-la. Esperamos recebê-lo novamente, volte sempre!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything service, resturants, rooms and veiw where top shelf i will return
Stayed 4 nights in Aug 2019

10/10 Excellent

Flaubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos amamos tudo!
Stayed 1 night in Aug 2019

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Can't wait to go back!! Excellent staff!! Wonderful food! Tip: improve room cleanliness (bathroom)
Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was fantastic. The view, assistant Food e staff
Stayed 1 night in May 2019

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great and the staff is wonderful! Amazing views and beautiful city! I loved to stay at this hotel property! Highly recommended!
Stayed 6 nights in Apr 2019

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There are plenty of pools, it would be nice if there was an adults only pool area.
Stayed 3 nights in Jan 2019

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2018

8/10 Good

Daksa, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very spacious, some areas need updating some of the chairs need cleaning and new cushions. The gym is a good size however both bikes were unusable. I stayed with my elderly mother therefore used the sofa bed which despite having the mattress changed was a little bit uncomfortable due to the sofabed's frame. The staff in the VIP breakfast area were very friendly and professional. Overall a lovely experience
Stayed 7 nights in Oct 2018

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Sil24, Cape Cod, Ma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is big, lots of pool, by a beautiful beach, good location, it’s clean, food was yummy and the staff very friendly and helpful. Cons, some parts of the building needs updating like the room the little kids play the carpet was old and smelly, and the toys way too old. Also, the gym needs some updating, old treadmills and the room was way too small. Stuff didn’t speak English but some of the front desk people did (I’m bilingual English/Portuguese, my hubby only speaks English so that wasn’t a big deal but I can see how that can be an issue if you only speak English). Overall we had a great time I would recommend this hotel.
Stayed 4 nights in Jul 2018